RFP for Supply, installation, support and Maintenance of Desktop Personal Computers Uttar Bihar Gramin Bank- Tender No. HO/IT/14/2021-22/50 Uttar Bihar Gramin Bank Department of Information Technology, Head Office Sharma Complex Kalambagh Chowk Muzaffarpur-842001 Request for Proposal (Bid) Document For Supply, Installation, Support and Maintenance of Desktop Personal Computers At Various Branches, Offices & DC/DR Page 1 of 75 RFP for Supply, installation, support and Maintenance of Desktop Personal Computers Uttar Bihar Gramin Bank- Tender No. HO/IT/14/2021-22/50 Contents 1. Invitation for tender offers ..................................................................................................... 5 2. Eligibility Criteria ..................................................................................................................... 6 3. Quality Standards.................................................................................................................... 8 4. Unacceptable Quality of Hardware ........................................................................................ 8 5. Bid Security ............................................................................................................................. 8 6. Performance Bank Guarantee ................................................................................................ 9 7. Cost of Bidding........................................................................................................................ 9 8. Manufacturer’s Authorization form ....................................................................................... 9 9. Scope of Work....................................................................................................................... 10 10. Bid Submission................................................................................................................... 10 11. Integrity Pact...................................................................................................................... 11 12. Technical Offer................................................................................................................... 12 13. Commercial Offer............................................................................................................... 12 14. Evaluation and acceptance ................................................................................................ 13 15. Land Border Sharing Clause ............................................................................................... 13 16. Preference to Make in India .............................................................................................. 13 16.1 Basis of allotment: ............................................................................................................. 14 17. Startup ............................................................................................................................... 15 18. General Terms.................................................................................................................... 15 19. Service Level Agreement ................................................................................................... 20 20. Order Cancellation ............................................................................................................. 21 21. Indemnity........................................................................................................................... 21 22. Liquidated Damages........................................................................................................... 23 23. Confidentiality & Non – Disclosure.................................................................................... 23 24. Guarantee on software license.......................................................................................... 24 25. Force Majeure.................................................................................................................... 24 26. Resolution of Disputes....................................................................................................... 24 27. Format of the Letter of undertaking of Authenticity to be submitted by the Bidder ....... 25 28. Independent Contractor .................................................................................................... 25 29. Assignment......................................................................................................................... 26 30. Execution of Contract, SLA and NDA ................................................................................. 26 31. Bidder’s liability.................................................................................................................. 26 32. Information Ownership...................................................................................................... 27 33. Inspection, Audit, Review, Monitoring & Visitations......................................................... 27 34. Intellectual Property Rights ............................................................................................... 28 35. Termination........................................................................................................................ 29 36. Privacy and security safeguards......................................................................................... 31 37. Governing Law and Jurisdiction......................................................................................... 31 38. Compliance with Laws ....................................................................................................... 32 Page 2 of 75 RFP for Supply, installation, support and Maintenance of Desktop Personal Computers Uttar Bihar Gramin Bank- Tender No. HO/IT/14/2021-22/50 39. Violation of terms .............................................................................................................. 32 40. Corrupt and Fraudulent Practices...................................................................................... 33 41. Publicity.............................................................................................................................. 33 42. Entire Agreement; Amendments....................................................................................... 33 43. Survival and Severability.................................................................................................... 33 44. Bidding Document ............................................................................................................. 34 45. Amendments to Bidding Documents................................................................................. 34 46. Period of Validity................................................................................................................ 34 47. Last Date and Time for Submission of Bids........................................................................ 34 48. Late Bids............................................................................................................................. 34 49. Modifications and/or Withdrawal of Bids ......................................................................... 34 50. Clarifications of Bids........................................................................................................... 35 51. Bank’s Right to Accept or Reject Any Bid or All Bids ......................................................... 35 52. Signing Of Contract ............................................................................................................ 35 53. Check list for submission ................................................................................................... 35 Annexure-1 Technical specifications of hardware items.............................................................. 37 Annexure-2 Commercial Bid ......................................................................................................... 42 Annexure-3 Guidelines, Terms & Conditions and Process Flow for Reverse Auction.................. 43 Annexure-4 Bidder’s Information ................................................................................................. 48 Annexure-5 Details of Service support centers ............................................................................ 49 Annexure-6 Pro forma for performance statement ..................................................................... 50 Annexure-7 Letter to be submitted by bidder along with bid documents................................... 51 Annexure-8 Scope of Work........................................................................................................... 52 Annexure-9 Undertaking of Authenticity for Supply, Installation and Maintenance of Desktop PCs................................................................................................................................................. 54 Annexure-10 Undertaking Letter.................................................................................................. 55 Annexure-11 Manufacturer Authorization Form ......................................................................... 56 Annexure-12 Integrity Pact........................................................................................................... 57 Annexure-13 Non-Disclosure Agreement....................................................................................