Skills for Economic Growth in South East Europe (SEE) Dr Diem Ho Member of the IBM Academy of Technology Improving Skills for the ICT sector in the Western Balkans Human Capital Working Group meeting Zagreb, Croatia September 17, 2009 [email protected] IBM EMEA University Relations © 2002 IBM Corporation Economic Background: examples %GDP Bulgaria Croatia FYR Romania Turkey %Labor Macedonia (2005) Agriculture 9 6 11 8 12 10 16 17 32 34 Industry 31 27 26 31 27 33 30 33 31 23 Services 60 67 63 61 61 57 54 50 37 43 Population 7.72 4.44 2.04 21.61 72.52 (million) Unemployme 9.0 11.1 35.9 7.3 8.4 nt rate % Sources: Manfred Wannöffel, Josef Le and Julia Kramer, Economic structures in south-eastern Europe and Turkey: a view from the metalworking industry, South-East Europe Review, pp.7 – 32, Feb 2007 (2006 data) 2 University Relations September 2009 © 2009 IBM Corporation Higher Education Background -Economy is service and manufacturing dominant •Foreign Direct Investment -Higher Education -Modest or insufficient funding -Significantly state ownership • Curriculum modernization • Governance reform -Understaffing • University-industry- -Lack of EU quality harmonization government partnership -Mismatch: graduate profiles with respect to the economy needs 3 University Relations September 2009 © 2009 IBM Corporation Higher Education vs Economy Economic Growth means Value Creation! 4 University Relations September 2009 © 2009 IBM Corporation Value Creation HowHow toto dodo it?it? -- throughthroughthrough IInnovationnnovation toto dodo thingsthings better:better: -- moremoremore efficientefficient inin processesprocesses -- moremoremore relevantrelevant inin contentscontents -- moremoremore effectiveeffective inin outcomesoutcomes SmarterSmarter Planet.Planet.Planet. Need MarketMarket ValuedValued SkillsSkills 5 University Relations September 2009 © 2009 IBM Corporation Market Valued Skills Opportunities in 2009 Potential - Longer Term Outlook Areas (2009 through 2014) Operating Systems Networking and Application Internetworking SOA Network Systems Systems Software Security Security Antivirus Protection Software Engineer Wireless/Mobile Identity Management RFID Services Web/eCommerce Change Management Service Management (ITIL) Web Services Risk Management Vendor Management Enterprise Application Suites Database Systems Analyst Database Administrator Security Business Intelligence Disaster Recovery Project Management Project Management Data Management 6 University Relations September 2009 © 2009 IBM Corporation ValueValue CreationCreation SHAREHOLDER´S VALUE Ultimate Objective I V T T TI E NUE R A Fundamental Indicators TY SH PROFI MARKE REVE (KPIs) PRODUC MARKET SINGULARITY PRODUCTS & Business CUSTOMER OPERATIONS SERVICES INTIMACY EXCELLENCE Expectation LEADERSHIP REGULATION COMPLIANCE Government SOCIAL RESPONSIBILITIES /Society Expectation Cost Quality Utility Perception 7 University Relations September 2009 © 2009 IBM Corporation Innovation: Value Creation Matrix Value Market Revenue Profit Productivity Challenges Share /Utility Customers Mass Customization Products & Services Facilitation, Simplification, Integration, Standardization, Differentiation Market & Competitors Globalization, Market Singularization Operations/ Optimization, Automation, Integration, Processes/ Resources Securitization Governance & Regulation Compliance Optimization Business Integrity 8 University Relations September 2009 © 2009 IBM Corporation Examples of Skills Required •Leadership •Entrepreneurship for Service Science •Strategy MARKET & •Critical Thinking/Analysis COMPETITORS •Macroeconomics PRODUCTS & SERVICES OPERATIONS/PROCESSES/RESOURCES CUSTOMERS •Infrastructure •Processes •BI/Data warehousing •BI//Data warehousing -IT Architecture - e-Commerce •Product/Service Management •Behaviour Science -IT for Services - SOA/BPM/ERP/ISC •Product/Service Marketing •Business Analytics -IT Management - Quality Management •R&D Management •Optimization •Project Mgt/Consultancy•Human Capacity Mgt •Microeconomics •CRM, Marketing •Financial Management •Knowledge Mgt •Pricing •Sales •Innovation •Innovation GOVERNANCE BUSINESS INTEGRITY •Social Responsibilities •Business Law/Reg. Compliances ERP: Enterprise Resource Plannng BI: Business Intelligence ISC: Integrated Supply Chain SOA: Service Oriented Architecture •Ethics and Values •IT based Risk Management 9 University Relations September 2009 © 2009 IBM Corporation How to make the planet smarter Academic Initiative helps develop skills for a smarter planet Skills to develop flexible and dynamic processes modeled for the new way people buy, live & work. Skills to take Smart Work Skills to reduce energy costs, advantage of the drive greater efficiencies, wealth of information respond more quickly by taking available in real time New Green & New Green & action now on energy, the from a multitude of Intelligence Beyond Intelligence Beyond environment, and sustainability, sources to make more and develop new portfolio of intelligent choices. Dynamic green services and products. Infrastructure Skills to create intelligent infrastructure that drives down cost, is secure, and is just as dynamic as today’s business climate 10 University Relations September 2009 © 2009 IBM Corporation Skill Development What does IBM do to contribute and to help in developing the skills for the 21st century? 11 University Relations September 2009 © 2009 IBM Corporation Research Projects Global University Programs - Today Recruiting Skills Four Pillars Programs & Initiatives Talent - Research Shared University Research Awards (SUR) Collaboration in areas of mutual Faculty Awards interest & value Open Collaborative Research Awards (OCR) Centers for Advanced Study (CAS) World Community Grid (with CC&CA) Talent - Skills Academic Initiative Program (led by SWG) Building the pipeline SSME/Smarter Planet Skills for 21st Century LA Grid Initiative (Hispanic Focus) Student Contests / Competitions (e.g., ACM) Innovation Centers and Developer Relations Volunteerism/Corp Citizenship (with CC&CA) Talent - Recruiting PhD Fellowship Program Acquiring top talent Global Recruitment Campaign Global University Sourcing Extreme Blue Internship Program Infrastructure Projects Partnership Executive Program (PEP) Value creation, sales, and revenue Client Executives S&D generation Public Private Partnerships in Research Industry-Academic IP Collaboration 12 University Relations September 2009 © 2009 IBM Corporation The IBM Academic Initiative Our goal: Skills for the 21st Century Our mission Partnering with schools, colleges and universities to drive open standards, open sources and IBM technology Better educate millions of students for a more competitive IT workforce Our offerings No Charge access to IBM technology & tools Course materials and curriculum Education: faculty, IT staff and students Certifications and Qualifications Over the past year we have worked with thousands of faculty members and institutions, teaching over 8,000 courses to over 800,000 students worldwide, supported by thousands of IBM volunteers http://www.ibm.com/developerworks/university/academicinitiative 13 University Relations September 2009 © 2009 IBM Corporation Collaboration with IBM Shared University Research Universität Karlsruhe PhD Fellowships Universität Stuttgart Meraka Institute, SA University of Cambridge New University of Lisbon University of Oxford Universidad Carlos III de Madrid Liverpool John Moores University University of Toulouse 3 University of Bristol University Polytechnic of Turino Technical University of Munich Koc University, Turkey University Politehnica of Bucharest University Polytechnic of Timisoara Hebrew University Ozyegin University, Turkey National and Kapodistrian University of Faculty Awards Athens •Technical University of Cluj Napoca Cambridge Moscow State Institute of Electronics and Mathematics Makerere University Erasmus University of Rotterdam University Polytechnic of Bucharest University of Stuttgart Royal lnstitute of Technology, Stockholm Bocconi. Italy Istanbul Bilgi, Bilkent, Koc, METU, Ozyegin http://www-304.ibm.com/jct09002c/university/scholars/ur/awards/index.html 14 University Relations September 2009 © 2009 IBM Corporation IBM-University Collaborations in the SEE Internship current situations Croatia, Slovenia and Bulgaria have internships within the respective brands and are handled 'ad-hoc ' with HR support, fulfilling the business demand 'on demand' Serbia, started last year. Bosnia, Herzegovina, Macedonia, Albania and Kosova: none for now Turkey and Romania: regular programs Certifications/Qualifications •Recently for Bulgaria: Sofia University, Varna Free University, University of Ruse, Technical University of Sofia. Serbia: Belgrade University, Singidunum University. Croatia: Faculty of Humanities and Social Sciences, Faculty of Computing and Engineering, Faculty of Organization and Informatics, Academy for applied computing, Faculty for traffic sciences, Turkey: Bahcesehir University, Baskent University, and Dokuz Eylul University Recent University-IBM Partnerships Serbia: Institute of Physics Belgrade, Faculty of Mathematics – University of Belgrade, Faculty of Informatics and Management – Singidunum University Romania: Transylvania University of Brasov, Academy of Economic Studies (ASE), TU in Cluj-Napoca, Politehnica University of Timisoara, Croatia: Computer College, Slovenia: Maribor,… 15 University Relations September 2009 © 2009 IBM Corporation Bulgaria – A Government-University-IBM Collaboration Our