COMMITMENTS BY A RESPONSIBLE BANK, PROOF THROUGH ACTION 2012 CORPORATE SOCIAL RESPONSIBILITY REPORT Message from the Chairman and the Chief Executive Officer Baudouin Prot Chairman Jean-Laurent Bonnafé Director and Chief Executive Officer Strength and responsibility In a shifting environment in Europe from a regulatory as well as an economic and social perspective, BNP Paribas again delivered positive results and became even stronger. During 2012, we executed our plan to adapt to the new regulations and at end-2012, we had one of the highest solvency ratios in the banking sector. In addition, amid a challenging European economic environment, we posted healthy results, which were better than in 2011. Our financial strength and our commitment alongside our customers gained recognition from the financial community, which voted to make BNP Paribas “Bank of the Year” for 2012. We are a strong bank and we also want to act as a responsible bank. Firstly, we are doing this by supporting development in the countries in which we operate. As a result, the loans we grant to our individual and corporate customers in our domestic markets have grown at a more rapid rate than economic growth since the crisis began. This 2012 Corporate Social Responsibility Report reviews our commitments and provides proof of our actions in all our businesses, subsidiaries and countries. Our improvement drive has been recognised by Vigeo, the European extra-financial rating agency, which ranks BNP Paribas as the top global bank in terms of how it exercises its responsibility. We are both proud and delighted to have gained this prestigious financial reward and been rated as a leader in responsibility in 2012 owing to the commitment and performance of our teams. Baudouin Prot Jean-Laurent Bonnafé CONTENTS The BNP Paribas 04 GROUP 04 A global leader in banking 06 A portfolio of businesses geared to the needs of our customers 08 The BNP Paribas Responsibility Charter 10 Our RESPONSIBLE approach 12 Our vision of Corporate Social Responsibility (CSR) 14 Our management indicators 16 Implementation of CSR 20 Governance supporting the long-term strategy of the BNP Paribas Group 23 Dialogue with stakeholders 24 Our ECONOMIC responsibility 28 Long-term financing for the economy 32 Business ethics 38 A range of responsible products 44 Our SOCIAL responsibility 48 Recruitment and training 52 Diversity 57 Solidarity-based employment management - 02 - BNP Paribas 2012 Corporate Social Responsibility Report Our CIVIC 64 responsibility 68 Efforts to combat exclusion and support social entrepreneurship 76 Corporate philanthropy policy focused on education, health, culture and solidarity 84 Compliance with the UN’s Guidingngn Principles on Human Rights 86 Our ENVIRONNEMENTAL responsibility 90 Financing policy commitments in sensitive sectors 98 Reduction in the environmental footprint associated with our own operations 103 Support for research aimed at combating climate change 106 APPENDIX 106 Indicators 112 Reference table for main subjects 114 Statutory Auditors’ Review Report COMMITMENTS BY A RESPONSIBLE BANK The cover of this CSR report reflects two of BNP Paribas’ commitments as a responsible bank: - offer products with a positive social impact, such as the Pack Trankil, to broaden access to banking services for our customers in Africa. - combat exclusion by supporting micro-entrepreneurs, such as those presented in the Les Audacieux exhibition. BNP Paribas - 03 - 2012 Corporate Social Responsibility Report A global leader in banking Across Europe and around the globe, BNP Paribas provides KEY FIGURES (AT 31 DEC. 2012) its clients–retail customers, entrepreneurs, SMEs, corporations and institutions–with the banking solutions they need to achieve their goals. Revenues of BNP Paribas is a leading European banking and financial services EUR provider present in 78 countries, with strong positions in its three core activities: 39.1 Retail Banking billion Corporate and Investment Banking (down 7.8% on 2011) Investment Solutions Gross operating income of LONG-TERM CREDIT RATINGS EUR RATING Standard & Poor’s : A+ th 12.5 billion Negative outlook – 17 largest European business all sectors combined(1) rating revised on 25 October 201 (down 23.3% on 2011) (1) No. 1 euro-zone bank Moody’s : A2 Net income attributable (2) Stable outlook – No. 1 banking brand in Europe to equity holders rating revised on 21 June 2012 th 8 ranked global banking brand(2) EUR Fitch : A+ (1) Based on 2011 net income attributable to equity holders, 6.6 Stable outlook – European classification based on the universe of Stoxx billion 600 index stocks rating confirmed on 10 October 201 (2) Source: Brand Finance Banking 500 – February 2012 (up 6.5% on 2011) BNP PARIBAS OWNERSHIP STRUCTURE Return on equity of AT 31 DECEMBER 2012 (BASED ON VOTING RIGHTS) 2.5% 8.9% Other and 27.8% unidentified Non-European 10.3% institutional (up 0.1 pts on 2011) investors SFPI 5.3% AXA Market capitalisation of 41.4% 1.0% European Grand Duchy institutional of Luxembourg EUR investors 6.1% Employees - o/w corporate 53.4 mutual funds: 4.5% billion - o/w direct ownership: 1.6% 5.6% (up 45.5% on 2011) Individual shareholders Source: Bloomberg. - 04 - BNP Paribas 2012 Corporate Social Responsibility Report WITH YOU AROUND THE WORLD BNP Paribas operates in 78 countries and has close to 190,000 employees, including over 145,000 in Europe. The Group is firmly anchored in Europe with operations in four key domestic markets: France, Italy, Belgium, and Luxembourg, and BNP Paribas Personal Finance is the no. 1 in personal finance. BNP Paribas also operates an integrated retail banking model in countries around the Close to Mediterranean basin, in Turkey, in Eastern Europe and via a large network in the Western United States. Its Corporate and Investment Banking (CIB) and Investment Solutions (IS) businesses are 190,000 among the leaders in Europe and boast a solid foothold in the Americas, as well as a robust and employees in rapidly-growing presence in Asia. 78 o/w: countries Europe France 58,544 Italy 18,583 145,249 Belgium 18,184 Luxembourg 3,987 Asia-Pacific 14,128 Middle East Africa 2,074 Americas o/w: 8,597 18,502 North America 14,913 South America 3,589 Rest of the world 4 domestic BREAKDOWN OF THE WORKFORCE markets BY GEOGRAPHICAL REGION 1% Middle East (%) 2% South America 5% Africa 31% 7% France Asia-Pacific 8% North America 10% Belgium 24% 10% Europe (excl. domestic Italy markets) 2% Luxembourg BNP Paribas - 05 - 2012 Corporate Social Responsibility Report A portfolio of businesses geared to the needs of our customers RETAIL range of services provided to corporate INVESTMENT clients anchored around the “One Bank for BANKING Corporates in Europe and Beyond” concept, SOLUTIONS in harmony with the CIB segment’s Corporate Banking. Over International Retail Banking (IRB), 22 bringing together BNP Paribas’ retail million 216,000 12 375,000 3,000 million banking operations in 15 countries outside the euro zone. IRB has three specialised individual, corporate and clients active private clients* institutional and corporate small business institutional at BNP Paribas businesses: clients* and entrepreneur clients Personal Finance * Excl. distribution and partnerships. clients − Retail Banking, serving close to 7 million clients via multi-channel local networks Investment Solutions combines BNP Paribas’ (including 3,000 branches); activities related to the collection, At end-2012, BNP Paribas’ retail banking − Wealth Management, with 20,000 clients management, development, protection and operations consisted of: and dedicated services; administration of client savings and assets. − Dedicated activities for corporate clients, DOMESTIC MARKETS, bringing together It offers a broad range of high value-added providing local access to all of BNP Paribas’ BNP Paribas’ retail banking operations in products and services around the world, products and services and support in all France (FRB), Italy (BNL bc), Belgium designed to meet all the requirements the countries in which the Group is present, (BNP Paribas Fortis) and Luxembourg (BGL of individual, corporate and institutional in particular via a network of 83 Business BNP Paribas), as well as three specialised investors. Centres, 22 Trade Centres and 16 MNC businesses: Arval (automotive vehicle fleet Desks. leasing with associated services), Investment Solutions comprises five business BNP Paribas Leasing Solutions (from BNP Paribas Personal Finance, with over lines, with highly complementary expertise: equipment financing to fleet outsourcing 12 million active clients. BNP Paribas Insurance – BNP Paribas Cardif (7,540 employees, 38 countries. solutions) and BNP Paribas Personal Personal Finance is the BNP Paribas Group’s EUR 170 billion in assets under Investors (online savings and brokerage specialist in personal loans through its management); specialist). In addition, Wealth Management consumer credit activities. In addition, continues to develop its private banking Securities services – BNP Paribas Securities BNP Paribas Personal Finance also provides model in the domestic markets. Lastly, Cash Services (7,830 employees, 32 countries, mortgage loans. Management and Factoring round out the EUR 1,010 billion in assets under administration, EUR 5,524 billion in assets under custody); Private banking – BNP Paribas Wealth Management (6,070 employees, BREAKDOWN OF WORKFORCE 28 countries, EUR 266 billion in assets BY BUSINESS under management); Asset management – BNP Paribas 17% 14% FRB Investment