STRATEGIC WORKFORCE PLAN 2019-2021 Christine Hetzel and Lori Valburn VTrans Training Center and Civil Rights 1 | P a g e Contents Strategic Workforce Plan Overview ................................................................................................. 5 Acknowledgement ...................................................................................................................... 8 Strategic Workforce Goal .............................................................................................................. 9 Civility and Respect .................................................................................................................... 10 Overview (Why this is important to us) ........................................................................................ 10 Current State and Trends (How are we doing) ................................................................................ 11 Strategies (What are we doing to improve) .................................................................................... 13 Short-term (Call for action) ................................................................................................... 13 Safety ..................................................................................................................................... 14 Overview (Why this is important to us) ........................................................................................ 14 Current State and Trends (How are we doing) ................................................................................ 14 Strategies (What are we doing to improve) .................................................................................... 15 Short-term (Call for action) ................................................................................................... 15 Long-term (Future vision) ..................................................................................................... 16 Customer Service ...................................................................................................................... 18 Overview (Why this is important to us) ........................................................................................ 18 Current State and Trends (How are we doing) ................................................................................ 18 Strategies (What are we doing to improve) .................................................................................... 19 Short-term (Call for action) ................................................................................................... 19 Long-term (Future vision) ..................................................................................................... 19 Employee Engagement ................................................................................................................ 21 Overview (Why is this important to us) ........................................................................................ 21 Current State / Trends and Statistics (How are we doing) .................................................................. 21 Strategies (What are we doing to improve) .................................................................................... 24 Short-term (Call for action) ................................................................................................... 24 Long-term (Future vision) ..................................................................................................... 24 Quality of Life .......................................................................................................................... 26 Overview (Why this is important to us) ........................................................................................ 26 Current State / Trends and Stats (How are we doing) ....................................................................... 26 Strategies (What are we doing to improve) .................................................................................... 28 Short-term (Call for action) ................................................................................................... 28 Long-term (Future vision) ..................................................................................................... 29 Outreach ................................................................................................................................. 31 Overview (Why this is important to us) ........................................................................................ 31 2 | P a g e Current State and Trends (How are we doing) ................................................................................ 32 Strategies (What are we doing to improve) .................................................................................... 37 Short-term (Call for action) ................................................................................................... 37 Talent Acquisition ...................................................................................................................... 38 Overview (Why this is important to us) ........................................................................................ 38 Current State and Trends (How are we doing) ................................................................................ 38 Strategies (What are we doing to improve) .................................................................................... 40 Short-term (Call for action) ................................................................................................... 40 Long-term (Future vision) ..................................................................................................... 40 Employee Onboarding ................................................................................................................ 41 Overview (Why this is important to us) ........................................................................................ 41 Current State and Trends (How are we doing) ................................................................................ 41 Strategies (What are we doing to improve) .................................................................................... 43 Short-term (Call for action) ................................................................................................... 43 Competencies ........................................................................................................................... 44 Overview (Why is this important to us) ........................................................................................ 44 Current State and Trends (How are we doing) ................................................................................ 44 Strategies (What are we doing to improve) .................................................................................... 45 Short-term (Call for action) ................................................................................................... 45 Long-term (Future vision) ..................................................................................................... 45 Learning and Development ........................................................................................................... 46 Overview (Why this is important to us) ........................................................................................ 46 Current State and Trends (How are we doing) ................................................................................ 47 Strategies (What are we doing to improve) .................................................................................... 49 Short-term (Call for action) ................................................................................................... 49 Long-term (Future vision) ..................................................................................................... 49 Managers and Supervisors ............................................................................................................. 51 Overview (Why this is important to us) ........................................................................................ 51 Current State and Trends (How are we doing) ................................................................................ 51 Strategies (What are we doing to improve) .................................................................................... 52 Short-term (Call for action) ................................................................................................... 52 Long-term (Future vision) ..................................................................................................... 52 Knowledge Management .............................................................................................................. 54 Current State and Trends (How are we doing) ................................................................................ 55 Strategies (What are doing to improve) ......................................................................................... 55 3 | P a g e Short-term (Call for action) ................................................................................................... 55 Long-term (Future vision) ..................................................................................................... 56 Employee Retention ..................................................................................................................