CSFL.15.999.03.9.004 Provider Directory Directorio de proveedores Florida Ð Region 6 UnitedHealthcare Health & Home Connection™ 1-800-791-9233, TTY 711 for hearing impaired/para personas con problemas de audición Hours: 8 a.m. ± 7 p.m., Monday ± Friday Horas: 8 a.m. a 7 p.m., de lunes a viernes UHCCommunityPlan.com Service Area/Área de Servicio: Hardee, Highlands, Hillsborough, Manatee and Polk Counties/Condados CSFL18MC4347353_002 9/9/2021 CSFL.15.999.03.9.004 Welcome to UnitedHealthcare Community Plan Thank you for choosing UnitedHealthcare®. This Provider Directory lists participating providers in the UnitedHealthcare Health & Home Connection network. All providers in this directory were participating in the network when this listing was printed. The listing may have changes since printing. Please make sure you call to ®nd out if the providers are still active in the UnitedHealthcare network when you need to make an appointment. To ®nd out if your doctor is still with UnitedHealthcare Health & Home Connection, call Customer Service between 8 a.m. and 7 p.m. local time, Monday through Friday at 1-800-791-9233 or TTY 711 for hearing impaired. You may also go to our online directory at UHCCommunityPlan.com to ®nd the most recent list of providers. Services that are considered experimental and cosmetic are not covered. For a counseling or referral service that the health plan does not cover because of moral or religious objections, the health plan need not furnish information on how and where to obtain the service. Thank you for choosing UnitedHealthcare®. We are proud to serve you. Customer Service 1-800-791-9233, TTY 711 for hearing impaired Hours: 8 a.m. ± 7 p.m., Monday ± Friday UHCCommunityPlan.com 2 UHCCommunityPlan.com CSFL.15.999.03.9.004 About UnitedHealthcare Health & Home Connection Welcome to UnitedHealthcare Health & Home Connection! UnitedHealthcare Health & Home Connection is a program for people 18 or older who have met CARES long term care eligibility. The goal of UnitedHealthcare Health & Home Connection is to help you live at home for as long as possible. We want to help you be as healthy and independent as you can while staying in your home. UnitedHealthcare Health & Home Connection will help you and your family choose and arrange the right kind of care in your home. You can read more about the care you get from the plan by reading the UnitedHealthcare Health & Home Connection Enrollee Handbook. We offer many bene®ts: · Personal care to help you bathe and dress. · Homemaking and assistance with chores around your home. · Home-delivered meals or meal preparation. · Adult day services for social interaction and well-being. · Personal care incontinent supplies not covered by Medicare. · Respite Care. · Assisted Living Services. · Personal emergency help system. · Occupational, physical, speech and respiratory therapies. · Home modi®cations to support mobility. · Non-emergency transportation to doctor appointments. · Management and assistance with taking medications. · Assessment, education, and guidance to you and your family about your nutritional needs. · Services to address mental health or substance abuse needs. De®nitions Primary Care Doctor Ð When you join UnitedHealthcare Health & Home Connection, you can keep the doctor you have now. Your Doctor and your Case Manager will help arrange for all the health care you need. Your Doctor and Case Manager will set up a Case Management Team. It is your job to call your Primary Care Doctor and Case Manager when you need care. If you have an emergency, call 911, or go to the nearest emergency room. You may continue to use any physician or hospital you have been using for the services that Medicare covers. Customer Service 1-800-791-9233 3 CSFL.15.999.03.9.004 Case Manager Ð Your Case Manager will work with your Doctor and other providers to help plan all your care. Your Case Manager will help plan for home care services. Your Case Manager may be a Registered Nurse or a social worker. Care Management team Ð A team made up of your Primary Care Doctor, your Case Manager, and you and/or a family member. Your Doctor may talk with your Care Management Team to help plan your care. Handbook Ð A booklet that explains your covered health care services. About your Provider Directory This directory lists services you can get at home. It also lists services you must get at a health care office or hospital. If you do not ®nd your service provider listed, please call the Customer Service Department at 1-800-791-9233, or TTY 711 for hearing impaired, between the hours of 8 a.m. and 7 p.m. Eastern time, Monday through Friday. Emergency care A medical emergency happens when you are sick or injured Ð you feel your health might be in danger unless you get medical care right away. Any time you think you have an emergency, call 911 or go to the Emergency Room. In an emergency, it does not matter if the hospital is in our network or not. It does not matter if you are in our Service Area, or not. We will always cover your emergency health services. You should call your Case Manager as soon as you are able after you get emergency care. Then, your treatment can be authorized and coordinated. All follow-up care must be provided or arranged by your doctor. Please call Customer Service to verify covered services. Services that are considered experimental and cosmetic are not covered. For a counseling or referral service that the health plan does not cover because of moral or religious objections, the health plan need not furnish information on how and where to obtain the service. Some Providers may choose not to perform certain services based on religious or moral beliefs. 4 UHCCommunityPlan.com CSFL.15.999.03.9.004 Bienvenido a UnitedHealthcare Community Plan Muchas gracias por escoger a UnitedHealthcare®. Este Directorio de Proveedores contiene a todos los proveedores participantes en la red de UnitedHealthcare Health & Home Connection. Todos estos proveedores participaban cuando este directorio fue impreso. La lista puede haber cambiado desde que se imprimió. Por favor, cuando usted necesite hacer una cita, llame antes para conocer si el participante aún se encuentra activo dentro de la red de UnitedHealthcare. Para conocer si el doctor se encuentra aún dentro de la UnitedHealthcare Health & Home Connection, llame a Servicios para Clientes al 1-800-791-9233 o TTY 711, si tiene problemas de audición, entre las 8 a.m. y las 7 p.m. hora local, de lunes a viernes. Usted también puede consultar la lista de proveedores actualizada en el directorio en línea en UHCCommunityPlan.com. Los servicios que son considerados experimentales o cosméticos no están cubiertos. Para servicios de asesoría o de referencia que el plan no cubre por tener objeciones morales o religiosas, el plan de salud no necesita ofrecer información acerca de ellos o de sitios en donde puedan obtenerse. Gracias por escoger a UnitedHealthcare®. Estamos orgullosos de poder servirle. Servicios para Clientes 1-800-791-9233, TTY 711 para personas con problemas de audición Horas: 8 a.m. a 7 p.m., de lunes a viernes UHCCommunityPlan.com Servicio al Cliente 1-800-791-9233 5 CSFL.15.999.03.9.004 Acerca de UnitedHealthcare Health & Home Connection ¡Bienvenido a UnitedHealthcare Health & Home Connection! UnitedHealthcare Health & Home Connection es un programa para personas mayores de 18 años que llenan los requisitos de elegibilidad de CARES para cuidados a largo plazo. La meta de UnitedHealthcare Health & Home Connection es la de ayudarle a vivir en su casa tanto tiempo como sea posible. Queremos que usted se encuentre tan saludable e independiente como se pueda mientras continúa viviendo en su propia casa. UnitedHealthcare Health & Home Connection le ayudará a usted y a su familia a escoger y hacer los arreglos adecuados para recibir los cuidados correctos en su hogar. Usted puede leer más acerca de los cuidados que puede obtener del plan consultando el Manual de Subscriptor de UnitedHealthcare Health & Home Connection. Nosotros ofrecemos muchos bene®cios: · Cuidados personales para asistir con sus necesidades de vestirse y bañarse. · Limpieza dentro del hogar y asistencia con las labores alrededor de su hogar. · Ayuda con el servicio de entrega de comidas o con la preparación de sus alimentos. · Servicios de asistencia para adultos durante el día, ayudando en la interacción social y bienestar. · Suministros de cuidados personales para la incontinencia que no estén cubiertos por Medicare. · Servicios para dar descanso al personal que otorga los cuidados. · Servicios en las Residencias de Asistencia. · Sistema personal de ayuda en emergencias. · Terapias ocupacional, física, del habla y respiratoria. · Modi®caciones para ayudar en la movilidad dentro del hogar. · Transporte para citas a doctores en consultas que no sean de emergencia. · Administración y asistencia con los medicamentos que se empleen. · Evaluación, educación y guía para usted y para su familia acerca de sus necesidades nutricionales. · Servicios dirigidos a la salud mental o el abuso de sustancias. 6 UHCCommunityPlan.com CSFL.15.999.03.9.004 De®niciones Doctor de Atención Primaria Ð Cuando usted se inscribe en UnitedHealthcare Health & Home Connection, puede continuar consultando con el doctor que actualmente tiene. Su doctor y su Administrador de Caso, le ayudarán con todas las necesidades de salud que usted tiene. Su doctor y su Administrador de Caso le ayudarán a formar a un equipo de Administración de su caso. Usted debe llamar a su Doctor de Atención Primaria y a su Administrador de Caso cuando requiera de cuidados médicos. Si usted tiene una emergencia, llame al 911 o acuda a la sala de emergencias más cercana.