British University of Nicosia Faculty of Business School of Tourism and Hotel Management Computer Systems in Travelling Industry I TRZM105 Instructor: Assist. Prof. Dr. Hossein Olya Email: [email protected] Webpage: www.olyah.com 2015-2016 Academic Year, Fall Semester 1 Table of Contents Travel Technology ...................................................................................................................... 4 Travel Technology Applications ............................................................................................. 5 Travel Technology Growth ..................................................................................................... 5 Computer reservations system .................................................................................................... 6 History..................................................................................................................................... 6 Remote access ......................................................................................................................... 6 Travel agent access ................................................................................................................. 8 Global Distribution System....................................................................................................... 10 Easy Connectivity ................................................................................................................. 12 Automatic Content Update ................................................................................................... 13 Own White label Solution ..................................................................................................... 13 24x7 Bookings Worldwide ................................................................................................... 13 Broadened Market Reach ...................................................................................................... 13 GDS Organisations ............................................................................................................... 13 Major GDSs .............................................................................................................................. 16 Sabre GDS ................................................................................................................................ 17 Sabre System ......................................................................................................................... 17 Amadeus GDS .......................................................................................................................... 18 Amadeus System ................................................................................................................... 18 Amadeus functions................................................................................................................ 19 Travelport GDS ......................................................................................................................... 20 Travelport GDS System ........................................................................................................ 21 Benefits of partnering with Travelport ................................................................................. 22 Galileo GDS .............................................................................................................................. 24 Galileo System ...................................................................................................................... 24 Why travel agents need access of GDS systems like Amadeus, Galileo & Sabre? .................. 25 Typical CRS Functions ......................................................................................................... 26 Airline Reservation System ...................................................................................................... 27 Airline Reservation System Functions.................................................................................. 28 Passenger Name Record (PNR) ................................................................................................ 29 2 Parts of PNR ......................................................................................................................... 30 Storage .................................................................................................................................. 33 Privacy concerns ................................................................................................................... 33 Machine-readable passport ................................................................................................... 34 Flight manifest ...................................................................................................................... 35 Hotel Reservation System ......................................................................................................... 35 Top Features of B2B / B2C Hotel Reservation System ........................................................ 37 Car Rental Software .................................................................................................................. 38 Online Car Rental software ................................................................................................... 39 Easy Management of Booking and Quotation ...................................................................... 39 Customization ....................................................................................................................... 39 Reporting............................................................................................................................... 40 Car Control and Security ...................................................................................................... 40 Cost Saving ........................................................................................................................... 40 Customer service ................................................................................................................... 40 Bus Reservation System ........................................................................................................... 40 Online Bus Reservation System............................................................................................ 41 The benefits for implementing Bus reservation system ........................................................ 41 Web Booking Expert Online Reservation System .................................................................... 43 Multiple Selling Channels..................................................................................................... 44 Multiple Inventory Sources................................................................................................... 44 Multiple Payment Options .................................................................................................... 45 Mid & Back-Office Tools ..................................................................................................... 46 References ................................................................................................................................. 48 3 Travel Technology Travel technology (also called tourism technology, and hospitality automation) is the application of Information Technology (IT) or Information and Communications Technology (ICT) in the travel, tourism and hospitality industry. One form of travel technology is flight tracking. Since travel implies locomotion, travel technology was originally associated with the computer reservations system (CRS) of the airlines industry, but now is used more inclusively, incorporating the broader tourism sector as well as its subset the hospitality industry. While travel technology includes the computer reservations system, it also represents a much broader range of applications, in fact increasingly so. Travel technology includes virtual tourism in the form of virtual tour technologies. Travel technology may also be referred to as e-travel / etravel or e- tourism / etourism (eTourism), in reference to "electronic travel" or "electronic tourism". eTourism can be defined as the analysis, design, implementation and application of IT and e-commerce solutions in the travel & tourism industry; as well as the analysis of the respective economic processes and market structures and customer relationship management. From a communication science perspective, eTourism can be also defined as every application of Information and Communication Technologies (ICTs) within both the hospitality and tourism industry, as well as within the tourism experience. Travel technology is increasingly being used to describe systems for managing and monitoring travel, including travel tracking and flight tracking systems. 4 In other contexts, the term "travel technology" can refer to technology intended for use by travelers, such as light-weight laptop computers with universal power supplies or satellite Internet connections. That is not the sense in which it is used here. Travel Technology Applications Travel technology includes many processes such as dynamic packaging which provide useful new options for consumers. Today the tour guide can be a GPS tour guide, and the guidebook could be an audio guide, pod guide or I-Tours, such as City audio guides. The biometric passport may