aguas andinas Annual report 2017 www.aguasandinas.cl www.aguasandinasinversionistas.cl *Includes SMAPA’s sewage treatment We overcame great challenges 1999 2017 5.8 millIion 8.5 million people people* With coverage of: With coverage of: 100% in potable water 100% in potable water 97% in sewerage 100% in sewerage 4,6% in sewage treatment 100% in sewage treatment Without offering non- Offering specialized regulated services environmental services for companies and citizens *Includes Maipu’s sewage treatment Aguas Andinas 2 Annual Report 2017 New challenges Effects of climate Improve the quality of life for Recovering Health and generation of change the people of the Metropolitan, biodiversity healthy environments De Los Lagos and De Los Ríos Regions Generation of Growth of cities and Integration of Sustentainability with positive social urban spaces (rain artificial inteligence renewable energies impact water) Aguas Andinas 3 Annual Report 2017 We Dream Big Aguas Andinas 4 Annual Report 2017 PART I: AGUAS ANDINAS 2017 PART III: RELEVANT INFORMATION FOR 2017 Who We are .............................................................. 07 Company Ownership ............................................99 Vision, Mission & Values ........................................10 Dividend Policy......................................................103 Where We Are Today ...............................................11 2017 operational figures ....................................105 Index Highlighted Figures for 2017 ...............................14 Our Subsidiaries .....................................................118 Letters from the President and CEO ................19 Our Awards .............................................................120 Where We Want to Go .......................................... 25 Current Tariffs ........................................................ 122 How We Are Doing It .............................................34 Main Clients and Suppliers ............................... 124 - A Sustainable Operation ..........................35 Real Estate, Equipement and Insurance ..... 125 - Centered on Citizens ..................................46 Material Events of 2017 .......................................127 - Creating Shared Value ............................... 52 Water Utility Regulation .................................... 128 - A Responsible Company ............................61 Company Identification ..................................... 129 Liability Statement ...............................................131 PART II: CORPORATE GOVERNANCE Aguas Andinas’ Board of Directors ..................65 PART IV: FINANCIAL STATEMENTS........ 132 Directors’ Committee ........................................... 73 2017 Directors’ Committee Report .................. 76 Our Administration .................................................82 Other Corporate Governance Instances .......92 Aguas Andinas 5 Annual Report 2017 Part I Aguas Andinas 2017 We are Aguas Andinas S. A., the largest water utility company in Chile and one of the most important in the world. Part Part Andinas I Aguas 2017 who we We are an environmental We generate competitivity for are Who we company, whose focus is to the country, by supplying potable are deliver potable water, sewerage water and carrying out wastewater and sewage treatment services to treatment for any industry that more than two million customers, develops within our concession areas. classified as residential, commercial and industrial customers. We are convinced that sustainable In 2017 we changed our outlook development is the way to guarantee from a linear economy to a circular a good future for Chile and the world. economy. Aguas Andinas 7 Annual Report 2017 Ownership and Strategic Partner Aguas Andinas is an ¿Who is SGAB? open coorporation, Sociedad General de Aguas de Barcelona is a world benchmark in wa- whose majority ter and environmental management. In business for 150 years, it offers related services to 32 million people. shareholder is Inversiones Aguas ¿Who is the Suez Group? Metropolitanas S.A. It is a world leader in water and waste management, with more than 120 years of experience, a presence in around 70 countries and more (IAM) which owns than 90,000 employees worldwide. 50.1% of its shares. IAM’s main shareholder is Suez IAGSA (Inversiones Aguas del Gran Santiago), which is wholly owned by Sociedad General de Aguas de Barcelona (SGAB), which is 100% owned by the Suez Group. Aguas Andinas 8 Annual Report 2017 Aguas Andinas, 156 Years of Mapocho Urbano Experience Limpio was completed, an A change in the important work The company was vision, from a that allows the included in the linear to a circular decontamination of Emerging Markets economy, along with the river’s waters as Dow Jones the construction of In 1861, Empresa de Agua Potable de Santiago Inauguration of the it passes through Sustainability the Gran Santiago was founded, in order to promote important Some Operational Control the city of Santiago. Index and the Biofactory, the first water utility works, such as the Laguna Negra milestones Center, the most An environmental Dow Jones of its kind in the advanced in the milestone for Sustainability aqueduct (1917), the Las Vizcachas plant (1946) water utility industry of the period country and the region. the country. Index Chile. in the world. and the El Yeso reservoir (1967). Part Andinas I Aguas 2017 Since 1977 it changed its name to EMOS 2002 2010 2015 2017 (Empresa Metropolitana de Obras Sanitarias) and, twelve years later, it was transformed into a publicly traded company, subsidiary of Corfo. 2001 2003 2013 2016 Who we are Who we The company changed La Farfana The commitment Aguas Andinas its name. Aguas Wastewater of the country to started the road to Andinas S. A. is Treatment Plant, the clean up 100% of the become a benchmark legally created. largest of its kind wastewater in the Aguas Andinas’ in sustainability for in Latin America, Metropolitan Region the country. recent history began operations. was achieved with the operation of the Mapocho Treatment In 1999, EMOS was privatized and 51.2% of its Plant. This was another ownership was acquired by Inversiones Aguas important milestone Metropolitanas Ltda., IAM, formed by the Agbar for the development of Group (50%) and Suez (50%). Chile, placing Santiago among the capitals From this moment on, and together with the with the best sewage arrival of its new shareholders, a period of treatment indices in modernization and heavy investment began, the world. which turning it into a water utility that boasts the best coverage and quality indexes in the region, thanks to the company’s efficient and sustainable resource management. Aguas Andinas 9 Annual Report 2017 Go beyond water, managing Vision resources sustainably. vision, mission & We are dedicated to our clients 24 hours a day. Mission We manage the underground city in order to guarantee the continuity of our services. values Part Andinas I Aguas 2017 We deliver quality water and transform residues into resources. We create shared value with our surroundings. We are committed with the quality life of people and the development of the country. Who we are Who we Excellence Values Co-creation Shared value Commitment Talent Sustainability Aguas Andinas 10 Annual Report 2017 Our 2017 indicators prove that we are on the right track. Part Part Andinas I Aguas 2017 where 8.5 million people is the estimated population supplied by Aguas Andinas and its we are water utility subsidiaries.* today today are we Where 100% 98.4% 100% coverage in potable water. sewerage coverage. coverage in waste water treatment versus 20%** world average. 44% 137,649 tonnes 46,990 MWh of the energy used at our of biosolids of renewable energy in our facilities is renewable. is reused as fertilizer sanitation plants. Source: * SISS’ 2016 Management Report, includes SMAPA’s sewage treatment **United Nations: https://www.un.org/development/desa/en/news/sustainable/world-water-day-2017-why-waste-water.html Aguas Andinas 11 Annual Report 2017 Recognitions Achieved in 2017 ISO 37.001 Certification of Selected to be a Anti-Corruption in Aguas component of the Andinas, Aguas Cordillera FTSE4Good Emerging and Aguas Manquehue. Index. Part Part Andinas I Aguas 2017 Where we are today are we Where Certified as aFamily Obtaining the Energy Honorable mention ProPyme seal. Friendly Company. Efficiency Seal from the in the 2017 Ministry of Economy, Gold ProHumana ranking. category. Winner of the ALAS20 First Place in the ALAS20 Second Place in the ALAS20 Selected to be a component Company Award. Leading Company categories of Leading of the Dow Jones Sustainability category. Company in Corporate Sustainability Index (DJSI) Governance and Leading Emerging Markets and Chile Company in Investor Index for the third Relations. consecutive year. Aguas Andinas 12 Annual Report 2017 Our certifications Aguas Andinas, Aguas ESSAL Management Cordillera and Aguas Systems Manquehue Management Systems ISO 9.001 Quality Aguas Andinas and its subsidiaries have international and local certifications which guarantee the ISO 9.001 Quality high levels of its quality systemas. This ISO 14.001 Environment additionally sustains an integrated Part Part Andinas I Aguas 2017 management of the Company’s ISO 22.301 Business continuity operations and processes. These OHSAS 18.001 Health and safety certfications are managed through the Integrated Management System NCH 3262 Equality and conciliation (IMS). This system