William Welch General Manager - Volario's and Caffe Giocondo Fraser, CO 80442 [email protected] - 970-281-2803 Willing to relocate: Anywhere Authorized to work in the US for any employer WORK EXPERIENCE General Manager - Volario's and Caffe Giocondo Devil's Thumb Ranch Resort and Spa - Tabernash, CO - 2016-11 - 2018-04 • As GM of both an Italian Restaurant and an Italian Caffe, I was responsible for all of the day to day operations. • Partnered with my Chef to create dishes and to cater unique events/private parties. • Developed schedules to meet business needs, while ensuring the costs of both the caffe and the restaurant stayed within budgeted guidelines. • At the beginning of each season, spearheaded the design of new menus for food, as well as cocktails. • Streamlined operating procedures within the caffe, which improved efficiencies. • Managed order of products and inventories. • Maintained appropriate staffing levels based on demand. • Ensured positive guest interactions and satisfaction throughout their dining experience. • Created a positive work environment for the staff. Assistant Manager Heck's Tavern - 2016-03 - 2016-11 • As assistant manager, I was tasked with not only running a shift while also managing the beer and liquor for the tavern. • Lead the upgrade of a 6-tap draft system to a 12-tap system, which included determining the additional beers to be carried. • Weekly ordering of product and monthly inventories were completed in a timely manner. • Handled the inventory and ordering of glass, china and silverwares ensuring we had enough to meet business needs. • Maintained staff scheduling and managed new staff training. • Ensured guests had a positive experience through leadership of staff interactions. Front of the House Supervisor Heck's Tavern - 2015-12 - 2016-03 • Responsible for all aspects of the FOH operations during a shift. • Monitored the staff making sure they are being productive and taking care of the guests. • Ensured the guests experience is a positive one by doing table checks and interacting with guests. • Assisted with the expo line in the kitchen to make sure food went out in a timely manner and with the host stand to ensure proper seating occurred, as needed. • Handled guest issues to make sure the guest leaves with a positive experience. • Manage server bank process and complete shift manager log. Bartender Heck's Tavern, Ranch House Restaurant - 2014-08 - 2015-12 • Responsible for regular bartender duties, to include opening the bar, setting up the service well, making mixes and prepping juices and fruits, as necessary. • Monitored guests for intoxication, made drinks and interacted with guests and staff while keeping the bar clean and organized. • Prepared the bar for the next shift, stocked the bar and counted the bar bank. • Created craft cocktails for guest enjoyment. Assistant Manager, Server, Bartender Cody's Roadhouse - Ocala, FL - 2010-08 - 2014-06 Bartender Urban Flats - The Villages, FL - 2007-07 - 2009-04 Server, Bartender, Trainer Applebee's Neighborhood Grill & Bar - Ocala, FL - 2003-03 - 2007-07 Bartender, Trainer, Hourly Key, Bar Manager Logan's Roadhouse - Ocala, FL - 2005-08 - 2006-09 Cook, Server, Trainer, Store Training Captain Chili's Grill & Bar - Orlando, FL - 1996-07 - 2003-02 Regional Trainer, Hourly Key Kitchen Manager Shoney's - Orlando, FL - 1990-01 - 1996-07 References and Contact Information provided upon request. ADDITIONAL INFORMATION Skills Motivated, forward-thinking leader with great people skills. Able to be successful under adverse conditions. Strong team-player, who is honest and dependable. Fast-learner who follows rules and procedures..