IBM Europe, Middle East, and Africa Services Announcement ZS10-0119, dated August 31, 2010 Service withdrawal: IBM ServicePac selected offerings Table of contents 1 Overview 17 Announcement countries 1 Description Overview Effective October 26, 2010, IBM® will withdraw from marketing and support selected IBM ServicePac® offerings. After this date, new orders and registrations will no longer be accepted. For a complete list of services being withdrawn, refer to the Withdrawn services section of this announcement. Description Withdrawn services Tandem ServicePac offerings • Withdrawal announcement date: August 31, 2010 • Effective date of withdrawal: October 26, 2010 • Announcement letter ZS09-0034, dated February 17, 2009 ServicePac part number ID 51J8910 PC915 51J8911 PC916 51J8912 PC917 51J8913 PC918 51J8914 PC919 65Y5145 PC1026 65Y5146 PC1027 65Y5147 PC1028 65Y5148 PC1029 65Y5149 PC1030 65Y5150 PC1031 65Y5151 PC1032 65Y5152 PC1033 65Y5153 PC1034 65Y5154 PC1035 65Y5155 PC1036 65Y5156 PC1037 IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 1 Announcement ZS10-0119 Multivendor HP Printer offerings • Withdrawal announcement date: March 16, 2010 • Effective date of withdrawal: June 16, 2010 • Announcement letter ZS06-0138, dated October 3, 2006 ServicePac part number ID 43X4107 MV76 43X4108 MV77 43X4109 MV78 43X4110 MV79 43X4111 MV80 43X4112 MV81 43X4113 MV82 43X4114 MV83 43X4115 MV84 43X4116 MV85 43X4117 MV86 43X4118 MV87 43X4121 MV88 43X4122 MV89 43X4123 MV90 43X4124 MV91 43X4125 MV92 43X4126 MV93 43X4127 MV94 43X4128 MV95 43X4129 MV96 43X4130 MV97 43X4131 MV98 43X4132 MV99 ThinkCentre® post warranty offerings • Withdrawal announcement date: November 24, 2009 • Effective date of withdrawal: November 24, 2009 • Announcement letter ZS09-0240, dated December 01, 2009 ServicePac part number ID 38R3749 PC343 IntelliStation® offerings • Withdrawal announcement date: November 24, 2009 • Effective date of withdrawal: January 26, 2010 • Announcement letter ZA06-0201 ServicePac part number ID 12X6775 PC646 12X6776 PC647 12X6777 PC648 12X6778 PC649 IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 2 Announcement ZS10-0119 Preventive update offerings • Withdrawal announcement date: October 6, 2009 • Effective date of withdrawal: October 6, 2009 • Announcement letter ZS07-0150 ServicePac part number ID 44T6098 PS01 Multivendor SUN offerings • Withdrawal announcement date: June 23, 2009 • Effective date of withdrawal: June 23, 2009 • Announcement letter ZS06-0111 ServicePac part number ID 42V1384 MV01 42V1385 MV02 42V1386 MV03 42V1387 MV04 42V1388 MV05 42V1389 MV06 42V1390 MV07 42V1391 MV08 42V1392 MV09 42V1393 MV10 42V1394 MV11 42V1395 MV12 42V1396 MV13 42V1397 MV14 42V1398 MV15 42V1399 MV16 42V1400 MV17 42V1401 MV18 42V1402 MV19 42V1403 MV20 42V1404 MV21 42V1405 MV22 42V1406 MV23 42V1407 MV24 42V1408 MV25 42V1409 MV26 42V1410 MV27 42V1411 MV28 42V1412 MV29 42V1413 MV30 42V1414 MV31 42V1415 MV32 42V1416 MV33 42V1417 MV34 42V1418 MV35 42V1419 MV36 42V1420 MV37 42V1421 MV38 42V1422 MV39 42V1423 MV40 42V1424 MV41 42V1425 MV42 42V1426 MV43 42V1427 MV44 42V1428 MV45 42V1429 MV46 42V1430 MV47 42V1431 MV48 IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 3 Announcement ZS10-0119 42V1432 MV49 42V1433 MV50 42V1434 MV51 42V1435 MV52 42V1436 MV53 42V1437 MV54 42V1438 MV55 42V1439 MV56 42V1440 MV57 42V1441 MV58 42V1442 MV59 42V1443 MV60 42V1444 MV61 42V1445 MV62 42V1446 MV63 42V1447 MV64 42V1448 MV65 42V1449 MV66 42V1450 MV67 42V1451 MV68 42V1452 MV69 42V1453 MV70 42V1454 MV71 42V1455 MV72 42V1456 MV73 42V1457 MV74 42V1458 MV75 System x® ServicePac offerings • Withdrawal announcement date: June 29, 2010 • Effective date of withdrawal: August 31, 2010 • Announcement letter ZS10-0107, dated June 29, 2010 ServicePac part number ID 38R3489 PC288 38R3492 PC291 43X3722 PC689 43X3725 PC692 43X3853 PC714 43X3856 PC717 44T6177 PC785 44T6180 PC788 51J8868 PC853 51J8871 PC856 • Withdrawal announcement date: April 20, 2010 • Effective date of withdrawal: June 22, 2010 • Announcement letter ZS10-0068, dated April 20, 2010 ServicePac part number ID 14R1477 PC221 14R1479 PC222 38R3933 PC365 38R3885 PC366 38R3886 PC367 38R3934 PC368 38R3887 PC369 38R3888 PC370 38R3935 PC371 38R3889 PC372 38R3890 PC373 43X3833 PC695 43X3834 PC696 IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 4 Announcement ZS10-0119 43X3835 PC697 43X3836 PC698 43X3837 PC699 43X3838 PC700 43X3841 PC701 43X3842 PC702 43X3843 PC703 43X4095 PC726 43X4096 PC727 43X4097 PC728 43X4098 PC729 43X4099 PC730 43X4100 PC731 54Y4717 PC938 54Y4718 PC939 54Y4719 PC940 54Y4720 PC941 54Y4721 PC942 • Withdrawal announcement date: April 13, 2010 • Effective date of withdrawal: June 15, 2010 • Announcement letter ZS10-0072, dated April 13, 2010 ServicePac part number ID 44T5918 PC779 • Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008 • Announcement letter ZS08-0174, dated June 10, 2008 ServicePac part number ID 14J1373 PC38 14J1374 PC39 61P7391 PC119 61P7392 PC120 61P7393 PC121 61P7416 PC122 61P7417 PC123 61P7418 PC124 96P2640 PC183 96P2642 PC184 96P2648 PC187 96P2650 PC188 96P2652 PC189 96P2654 PC190 96P2656 PC191 96P2658 PC192 96P2660 PC193 96P2662 PC194 96P2664 PC195 96P2666 PC196 14R1572 PC223 14R1573 PC224 14R1574 PC225 14R1575 PC226 14R1576 PC227 14R1577 PC228 38R3474 PC306 38R3475 PC307 38R3476 PC308 38R3477 PC309 38R3478 PC310 38R3479 PC311 38R3672 PC332 38R3673 PC333 IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 5 Announcement ZS10-0119 38R3674 PC334 38R3675 PC335 38R3676 PC336 38R3677 PC337 38R3678 PC338 38R3679 PC339 38R3680 PC340 38R3927 PC356 38R3873 PC357 38R3874 PC358 38R3928 PC359 38R3875 PC360 38R3876 PC361 38R3929 PC362 38R3877 PC363 38R3878 PC364 40M6851 PC382 40M6852 PC383 40M6853 PC384 40M6854 PC385 40M6855 PC386 40M6856 PC387 40M6863 PC388 40M6864 PC389 40M6865 PC390 40M6866 PC391 40M6867 PC392 40M6868 PC393 41C5906 PC435 41C5907 PC436 41C5908 PC437 41C5909 PC438 41C5910 PC439 41C5911 PC440 41C5918 PC441 41W9143 PC486 41W9144 PC487 41W9145 PC488 41W9146 PC489 41W9147 PC490 41W9148 PC491 41W9149 PC492 41W9150 PC493 41W9151 PC494 42V1162 PC616 42V1163 PC617 42V1164 PC618 42V1165 PC619 42V1166 PC620 42V1167 PC621 42V1196 PC622 42V1197 PC623 42V1198 PC624 42V1199 PC625 42V1200 PC626 42V1201 PC627 • Withdrawal announcement date: June 2, 2009 • Effective date of withdrawal: September 8, 2009 • Announcement letter ZS09-0121, dated June 02, 2009 ServicePac part number ID 10N3973 PC582 • Withdrawal announcement date: September 9, 2009 • Effective date of withdrawal: December 9, 2009 • Announcement letter ZS09-0160, dated September 22, 2009 IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 6 Announcement ZS10-0119 ServicePac part number ID 38R3450 PC294 38R3451 PC295 38R3452 PC296 38R3453 PC297 38R3454 PC298 38R3455 PC299 38R3840 PC344 38R3841 PC345 38R3842 PC346 38R3843 PC347 38R3844 PC348 38R3845 PC349 41C5924 PC444 41C5925 PC445 41C5926 PC446 41C5927 PC447 41C5928 PC448 41C5929 PC449 41C5936 PC450 41C5937 PC451 41C5938 PC452 41C5939 PC453 41C5940 PC454 41C5941 PC455 41W9116 PC471 41W9117 PC472 41W9118 PC473 41W9119 PC474 41W9120 PC475 41W9121 PC476 41W9122 PC477 41W9123 PC478 41W9124 PC479 41C9125 PC480 41C9126 PC481 41C9127 PC482 41C9128 PC483 41C9129 PC484 41C9130 PC485 12X7051 PC668 12X7052 PC669 12X7053 PC670 12X7054 PC671 12X7055 PC672 12X7056 PC673 12X7057 PC674 12X7058 PC675 12X7059 PC676 12X7060 PC677 12X7061 PC678 12X7062 PC679 12X7150 PC680 12X7151 PC681 12X7152 PC682 12X7153 PC683 12X7154 PC684 12X7155 PC685 46D4069 PC805 46D4070 PC806 46D4071 PC807 46D4072 PC808 46D4073 PC809 46D4074 PC810 51J8850 PC835 51J8851 PC836 51J8852 PC837 51J8853 PC838 51J8854 PC839 51J8855 PC840 51J8856 PC841 IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 7 Announcement ZS10-0119 51J8857 PC842 51J8858 PC843 51J8880 PC874 51J8881 PC875 51J8882 PC876 51J8883 PC877 51J8884 PC878 51J8885 PC879 51J8886 PC880 51J8887 PC881 51J8888 PC882 51J8889 PC883 51J8890 PC884 51J8891 PC885 51J8892 PC886 51J8893 PC887 51J8894 PC888 51J8895 PC889 51J8896 PC890 51J8897 PC891 51J8827 PC922 51J8828 PC923 51J8829 PC924 51J8830 PC925 51J8831 PC926 51J8832 PC927 OpenPower® ServicePac offerings • Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008 • Announcement letter ZS04-0178 ServicePac part number ID 38R3855 PC350 38R3856 PC351 38R3857 PC352 38R3858 PC353 38R3859 PC354 38R3860 PC355 40M6810 PC376 40M6811 PC377 40M6812 PC378 40M6813 PC379 40M6814 PC380 40M6815 PC381 40M6822 OP01 40M6823 OP02 40M6824 OP03 40M6825 OP04 40M6826 OP05 40M6827 OP06 DS6000TM ServicePac offerings • Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008 • Announcement letter ZS06-0128 ServicePac part number ID 43X3588 N/A 43X3589 N/A 43X3590 N/A 43X3591 N/A IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 8 Announcement ZS10-0119 43X3592 N/A 43X3593 N/A 43X3731 N/A 43X3732 N/A 43X3733 N/A 43X3734 N/A DOM/TOM System x ServicePac offerings • Withdrawal announcement