FEDERAL TRANSIT ADMINISTRATION FY 2020 TITLE VI PROGRAM UPDATE CENTRAL FLORIDA REGIONAL TRANSPORTATION AUTHORITY 455 N. Garland Avenue Orlando, Florida 32801 (407) 841-2279 www.golynx.com April 2020 FY 2020 TITLE VI PROGRAM PLAN UPDATE ® TABLE OF CONTENTS 1.0 INTRODUCTION.......................................................................................................................1 1.1 Title VI Program Policy Statement .........................................................................................1 1.2 Major Accomplishments since the FY 2017 Title VI Plan Submittal ..........................................2 1.3 Pending Financial Awards for FY 2020 ...................................................................................2 1.4 Checklists ............................................................................................................................2 2.0 GENERAL REQUIREMENTS & GUIDELINES.................................................................................5 2.1 Providing Title VI Assurances ................................................................................................5 2.2 Promoting Inclusive Public Participation ................................................................................6 2.3 Providing Meaningful Access to LEP Persons ........................................................................ 11 2.4 Minority Representation .................................................................................................... 14 2.5 Providing Assistance to Subrecipients.................................................................................. 15 2.6 Monitoring Subrecipients ................................................................................................... 15 2.7 Determination of Site or Location of Facilities ...................................................................... 15 2.9 Providing Staff Training for Title VI/LEP ............................................................................... 16 2.8 Providing Additional Information Upon Request .................................................................. 16 2.9 Board Approval of Title VI Documentation ........................................................................... 16 3.0 REQUIREMENTS & GUIDELINES FOR FIXED ROUTE TRANSIT PROVIDERS ................................. 17 3.1 Introduction ...................................................................................................................... 17 3.2 Implementation ................................................................................................................ 17 3.3 System-Wide Service Standards and Policies ...................................................................... 17 3.4 Collection and Reporting of Demographic Data .................................................................... 24 3.5 Customer Demographics and Travel Patterns ...................................................................... 51 3.6 Monitoring Transit Service.................................................................................................. 51 3.7 Evaluating Service and Fare Changes ................................................................................... 54 4.0 COMPLAINTS ........................................................................................................................ 55 4.1 Developing Complaint Procedures and Complaint Form ....................................................... 55 4.2 Right to File a Complaint..................................................................................................... 55 4.3 Complaint Acceptance........................................................................................................ 55 4.4 Letters of Finding ............................................................................................................... 56 4.5 Administrative Closure ....................................................................................................... 56 4.6 Complaints Received .......................................................................................................... 56 5.0 CONCLUSION ........................................................................................................................ 58 APPENDIX A – TITLE VI COMPLAINT FORMS .................................................................................... A-1 FY 2020 TITLE VI PROGRAM PLAN UPDATE ® APPENDIX B – PUBLIC PARTICIPATION PLAN ................................................................................... B-1 APPENDIX C – PUBLIC OUTREACH ................................................................................................... C-1 APPENDIX D – BOARD APPROVAL ................................................................................................... D-1 APPENDIX E – LEP DATA ..................................................................................................................E-1 APPENDIX F – SUBRECIPIENT FY 2020 TITLE VI PROGRAM UPDATE ................................................... F-1 FY 2020 TITLE VI PROGRAM PLAN UPDATE ® TABLE OF TABLES Table 2.1 – LEP Population by County and LYNX Service Area (2013-2017 5-Year Estimates) ................. 11 Table 2.2 – Total LEP Population (2013-2017 5-Year Estimates) ........................................................... 11 Table 2.3 – Website Views by Language ............................................................................................. 12 Table 2.4 – Translation Requests by Language .................................................................................... 12 Table 2.5 – LYNX RWG Racial Composition ......................................................................................... 14 Table 3.1 – Vehicle Load Standards .................................................................................................... 17 Table 3.2 – Vehicle Headways and Service Spans by Route .................................................................. 19 Table 3.3 – On-Time Performance Standards ...................................................................................... 22 Table 3.4 – Network Spacing Standards.............................................................................................. 22 Table 3.5 – Percent Minority Bus Stops by Bid .................................................................................... 23 Table 3.6 – Minority Route Designations* .......................................................................................... 32 Table 3.7 – Minority Route Service Summary ..................................................................................... 33 Table 3.8 – LEP Summary by Route .................................................................................................... 37 Table 3.9 – Low-Income Route Designations* ..................................................................................... 44 Table 3.10 – Low-Income Route Service Summary .............................................................................. 45 Table 3.11 – Minority and Low-Income Summary by Route Type ......................................................... 48 Table 3.12 – Distribution of LYNX Service Minority and Non-Minority .................................................. 53 Table E.1 – Google Analytics Language Codes ................................................................................... D-1 TABLE OF FIGURES Figure 3.1 – LYNX Service Area .......................................................................................................... 26 Figure 3.2 – LYNX Routes................................................................................................................... 27 Figure 3.3 – Land Use Activity ............................................................................................................ 28 Figure 3.4 – Minority Population Distribution .................................................................................... 29 Figure 3.5 – Above Average Minority Population ................................................................................ 30 Figure 3.6 – Minority Route Designations ........................................................................................... 31 Figure 3.7 – LEP Distribution.............................................................................................................. 35 Figure 3.8 – LEP Spanish Speaking Above Average .............................................................................. 36 Figure 3.9 – Low-Income Household Distribution ................................................................................ 41 Figure 3.10 – Above Average Low-Income Household ......................................................................... 42 Figure 3.11 – Low-Income Route Designations.................................................................................... 43 FY 2020 TITLE VI PROGRAM PLAN UPDATE ® 1.0 INTRODUCTION Every three years, the Central Florida Regional Transportation Authority (LYNX) is required to submit a Title VI Program Update to the Federal Transit Administration (FTA), as the public transportation provider in Orange, Osceola, and Seminole counties. The Title VI Program Update is intended to demonstrate compliance with Federal Title VI requirements and ensure that transit services are equitably distributed and provided to all persons in the Central Florida region without