Andrew Baarson Dell Software Inc. MPA Central Sales 850 Asbury Dr Manager Buffalo Grove, IL 60089 Public Software Division tel +1-800-953-2191 fax +1-847-465-3277 [email protected] www.dell.com https://shop.asap.com/ Commonwealth of Pennsylvania Software Licensing Requirements Contract # 4400007199 ASG Software Attachment 1 LIST OF LICENSED PRODUCTS AND FEES The following information may be revised upon mutual agreement of the Commonwealth and the Licensor on a semiannual basis. A. Licensed Product: The Licensed Product includes (list all titles covered by this agreement) _http://www.asg.com/products/productlist.asp (Note: Insert active link if list is extensive.) For all fees paid by the Licensee, Licensor acknowledges the License Fee will be paid to Licensor by the Software Reseller contracted by the Commonwealth of Pennsylvania. Fees are listed in the “Services and Pricing Tables” attached to this Agreement. B. Installation and Configuration Fees (if applicable): The License Fee includes the following (e.g. installation, configuration services, project management support): . N/A . Additional hours may be purchased in accordance with Licensor’s current Price List for such services and/or rate card set forth in the “Services and Pricing Tables”. C. Services Included in License Fee(s) (if applicable): The License Fee includes the following services: . N/A . Additional services may be purchased in accordance with Licensor’s current Price List for such services and/or rate card set forth in the “Services and Pricing Tables”. D. Maintenance and Support Fees: Licensor will make the following Maintenance & Support Services available to the Licensee: Standard Maintenance and Support Services The Licensee shall receive support by phone, email, or if necessary site visits during the duration of the agreement. If site visits are deemed necessary travel must be in accordance with the Management Directive 230.10 only at the discretion of the agency. This Management Directive can be found by copying the following link into your internet browser: http://www.portal.state.pa.us/portal/server.pt?open=512&objID=711&PageID=228891&mod e=2&contentid=http://pubcontent.state.pa.us/publishedcontent/publish/cop_general_governm ent_operations/oa/oa_portal/omd/p_and_p/management_directives/management_administrati ve_support/items/230_10.html The billable hours will begin in accordance with the established rate card as specified in the “Services and Pricing Tables”. Standard updates (e.g. service packs, security updates, patches, etc.) are included in the Standard Maintenance and Support Service Fee and will be delivered to the Licensee electronically, in a manner agreed upon by the parties (e.g., email attachment, web download,) or by sending a CD- rom. Licensee may request that a Licensor technician install the updates, either on-site, or remotely, in which case, such support shall be offered to Licensee on a time and materials basis at the rates set forth in the “Services and Pricing Tables”. Licensee may, at its option, allow Licensor technical staff to log into the Licensee’s system remotely in order to install Updates or to resolve technical problems. E. Renewal of Support Services/Software Maintenance The Licensee may renew the Standard Maintenance and Support Services set forth in this Appendix, including Standard Maintenance and Support and Enhanced Maintenance and Support (if applicable), by paying an Annual Support Services Renewal Fee each year subsequent to the Initial Support Term. The Annual Support Services Renewal Fee shall be due within thirty (30) days of the Annual Support Services Renewal Date and Licensee's receipt of a proper invoice. The Annual Support Services Renewal Date shall be the same day each year. Included in the License Fee shall be the Support and Maintenance Services for a period of one (1) year. The Support Services Renewal Fee for the first year following the Initial Support Term shall be determined as follows: Cost Calculation: Standard Maintenance and Support = Annual Maintenance Percentage * Net License Costs. The Commonwealth expects the “Annual Software Maintenance Percentage” shall not exceed 18% of the “Net License Costs.” The Commonwealth may negotiate the “Annual Software Maintenance Percentage” on a product-by-product basis. The Commonwealth may elect ongoing Software Maintenance at its discretion. The cost for renewals of Standard Maintenance and Support Services and Enhanced Maintenance and Support Services, if applicable, beyond the first year following the Initial Support Term shall be calculated based on the original Net License Costs to the Commonwealth. The Annual Software Maintenance Costs will remain fixed for a period of five (5) years. Enhanced Support and Maintenance Fees are described in Section 2 of this document. F. Contacts and Support Service Levels Licensor shall make several contacts available to the Licensee in three ways, as follows: (Note: This information may be updated as necessary to accommodate organizational changes) Primary Technical Contact: ASG Support Secondary Technical Contact: Primary Number: 1.800.354.3578 Primary Number: Secondary Number: 1.239.435.2201 Secondary Number: Primary email: [email protected] Primary email: Lead Account Contact: John Lee Secondary Account Contact: John Reed Primary Number: 1.215.446.3103 Primary Number: 1.215.446.3110 Secondary Number: 1.609.238.1335 Secondary Number: 1.610.659.9459 Primary email: [email protected] Primary email: [email protected] During normal business hours, Monday through Friday from 7:30 AM EST to 6:00 PM EST, Licensee shall use the primary email address to contact an individual, and/or the primary number. For after hour, weekend and holiday support, Licensee shall call 1.800.354.3578 or e-mail [email protected] SECTION 2: Summary of Enhanced Maintenance and Support: Provide a summary of various enhanced maintenance and support services. Describe completely. N/A . Pricing will be accordance with the established schedule as specified in the “Service and Pricing Tables”. Service Level Agreement (if applicable) Provided the Licensee maintains and supplies remote access capability to Licensor’s system, Licensor will use commercially reasonable efforts to correct and/or provide a work-around for any software error, or hardware error if Licensor-provided hardware, reported by Licensee in accordance with the priority level reasonably assigned to such error by Licensee and the associated response obligations set forth below: (insert Priority levels, with definitions and maximum SLA response times): 1 Production down, critical situation Within 30 minutes 2 Major component of product disabled Within 2 hours 3 Problem with the product, but Within 4 hours customer has work-around solution "How-to" questions and enhancement 4 Within 4 hours requests Service and Pricing Tables 1. Tiered License Costs or Enterprise Costs: Please see attached price list 2. Installation and Configuration Fees: (attach rate card) Please see attached price list 3. Additional Services: Please see attached price list 4. Standard Maintenance and Support Fees: Please see attached price list 5. Enhanced Maintenance and Support Fees: N/A ASG SOFTWARE SOLUTIONS 2010 Global Product Pricing Schedule SALES OPERATIONS 10/15/2010 TABLE OF CONTENTS ALPHABETICAL PRODUCT INDEX ............................................................................................................. 3 INSTRUCTIONS ................................................................................................................................................ 4 SECTIONS: SECTION ONE ‐‐ APPLICATIONS MANAGEMENT ..................................................................................................................... 7 SECTION TWO ‐‐ CONTENT MANAGEMENT ......................................................................................................................... 29 SECTION THREE – INFRASTRUCTURE MANAGEMENT .......................................................................................................... 48 SECTION FOUR ‐‐ METADATA MANAGEMENT ...................................................................................................................... 60 SECTION FIVE ‐‐ OPERATIONS MANAGEMENT ..................................................................................................................... 81 SECTION SIX ‐‐ PERFORMANCE MANAGEMENT ................................................................................................................... 93 SECTION SEVEN ‐‐ IDENTITY MANAGEMENT ...................................................................................................................... 109 SECTION EIGHT – ENTERPRISE AUTOMATION MANAGEMENT SUITE (EAMS) ................................................................... 111 SECTION NINE ‐‐ PROFESSIONAL SERVICES ......................................................................................................................... 117 SECTION TEN ‐‐ SUPPORT ................................................................................................................................................... 122 SECTION ELEVEN ‐‐ PORTFOLIO ACCESS LICENSE (PAL) ...................................................................................................... 124 SECTION TWELVE – ENTERPRISE SUBSCRIPTION LICENSE (ESL) ......................................................................................... 128 SECTION THIRTEEN ‐‐ MAINFRAME PORTFOLIO LICENSE ..................................................................................................