ADMINISTRATOR GUIDE Storage Resource Monitor Version 6.6 Last Updated: Tuesday, March 13, 2018 © 2018 SolarWinds Worldwide, LLC. All rights reserved. This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its respective licensors. SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. 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All other trademarks or registered trademarks contained and/or mentioned herein are used for identification purposes only and may be trademarks or registered trademarks of their respective companies. page 2 Table of Contents Introduction to Storage Resource Monitor 16 New to the Orion Platform 17 SRM architecture 17 Licensing Storage Resource Monitor (SRM) 18 Add arrays to SRM 18 Configure your storage arrays for SRM 20 Add your storage array for monitoring with SRM 21 Arrays monitored using a provider 22 Arrays monitored without a provider 24 Manage arrays, providers, and credentials in SRM 26 Manage arrays 26 Manage providers 27 Manage credentials 27 Unmanage and remanage an array in SRM 27 EMC XtremIO and Pure Storage capacity savings technologies 28 Administer SRM 29 Log in to the Orion Web Console 29 Views and resources in SRM 30 Views 30 Resources 30 Customize the Orion web console 31 Manage Orion Web Console user accounts 31 Manage SRM settings 32 Change global SRM settings 32 Change object-specific SRM settings 33 page 3 ADMINISTRATOR GUIDE: STORAGE RESOURCE MONITOR Edit storage object properties in SRM 33 Edit an individual storage object 33 Edit multiple storage arrays 34 Manage thresholds for SRM 34 Set SRM thresholds 34 Set SRM thresholds for specific storage objects 35 Set dynamic baseline thresholds 36 Monitor hardware health for SRM 36 SRM hardware health metrics 37 SRM hardware health resources 38 Enable hardware health monitoring for SRM 38 Enable or disable hardware health monitoring for an array 38 Enable or disable individual hardware health sensors 38 Use custom thresholds for hardware health 39 Change the hardware health temperature units 39 Custom Properties 40 Use alerts with SRM 40 Run reports in SRM 41 Schedule reports 41 SRM solutions 41 Use SRM with SRM Profiler 42 Prerequisites 42 The Storage Manager Integration module 42 Which arrays are supported by SRM and SRM Profiler? 42 Reclaim your license from SRM 44 Authentication between SRM and SRM Profiler 45 Integrate SRM and SRM Profiler 46 Disable integration between SRM and SRM Profiler 46 page 4 Key licensing scenarios when SRM Profiler and SRM are integrated 47 Add an array to the SRM Orion module 47 Add an array to the SRM Profiler module 47 Use Additional Polling Engines with SRM 48 Install and configure an Additional Polling Engine (APE) 48 Use an additional web server with SRM 49 Requirements 49 Install an Additional Web Server 49 Use AppStack with SRM 49 Use PerfStack™ with SRM 51 Create Performance Analysis dashboards 52 Share Performance Analysis projects 54 Troubleshooting 54 Map your storage environment with SRM and other Orion modules 55 Automatic end-to-end mapping 55 Automatic end-to-end mapping of your physical servers 55 Automatic end-to-end mapping of virtual servers using VMware or Hyper V 56 Manual end-to-end mapping 56 Create network maps 56 SolarWinds High Availability 57 SRM resources 57 Add a resource to a view 58 The Orion Platform 60 Manage Orion Web Console user accounts 61 Create users 61 Create users based on existing Active Directory or local domain accounts 63 Change account passwords 64 Enable users to authenticate through LDAP 65 page 5 ADMINISTRATOR GUIDE: STORAGE RESOURCE MONITOR Define what users can access and do 66 Set default menu bars and views for users 68 Limit users to specific network areas 69 Restrict user access to network areas by applying limitations 69 Patterns for limitations 70 Create limitations based on custom properties 70 Delete account limitations 71 Configure automatic login 71 Enable Windows Authentication with Active Directory 72 Authenticate users through MSAPI 72 Supported Active Directory scenarios 73 Log in with Windows pass-through security 74 Share views with non-Orion Web Console users 75 Automatically login by passing your credentials through the URL 76 Customize the Orion Web Console look, views, settings, charts, and maps 77 My Dashboards 77 Customize My Dashboards 78 Specify My Dashboards and Alerts & Activity items for users 78 Add items to My Dashboards 80 Add menu bars 81 Widget configuration examples 81 Display a Network Atlas map in the Orion Web Console 81 Display a list of objects on a network map 82 Display a custom list of available maps 82 Display the Worldwide Map 82 Display events received during a given time period 83 Specify user-defined links 83 Specify Custom HTML 84 page 6 Filter nodes 84 Group nodes within a view 85 Add a Service Level Agreement Line to charts (SolarWinds NPM) 85 Customize charts in the Orion Web Console 86 Drop-down customization options 86 Edit Resource page 86 Custom Chart page 87 Filter nodes in resources using SQL queries 89 SQL query examples 89 Specify what a Custom Object resource displays 89 Create, delete, modify, or restrict views 90 Create new views 90 Create views 91 Add resources and columns to views, and define subviews 92 Add widgets to the view from the Customize Page 92 Add resources to the view from the Customize Views page 92 Divide content into subviews from the Customize Page 94 Divide content into subviews from the Customize Views page 94 Add subviews using Enable Navigation 95 Create custom summary views 96 Add external websites 98 Optimize views for TV screens or mobile devices 99 Enable NOC Views 99 Customize NOC Views 99 Exit NOC Views 99 Manage NOC Views 99 Display subviews 100 Move resources in NOC Views 100 page 7 ADMINISTRATOR GUIDE: STORAGE RESOURCE MONITOR Change the NOC view logo 100 Limit objects on a view 100 Use a view as a template 101 Delete views 101 Specify views for device types 101 Orion Web Console and chart settings 102 Auditing Settings 104 Chart Settings 104 Discovery Settings 104 Worldwide Map Settings 105 Active Alert Settings 105 Change the Orion Web Console logo 105 Configure web proxy settings 105 Chart settings 106 Custom properties 107 Create a custom property 107 Remove a custom property 110 Import custom property values 110 Export custom property data 111 Change custom properties values 112 Edit values for custom properties 112 Filter objects when assigning custom properties 112 Draw horizontal lines in resources 113 Use alerts to monitor your environment 115 Alert preconfiguration tasks 115 Configure the default information in the email action 116 Best practices and tips for alerting 116 Navigate to the Alert Manager 117 page 8 Add an SMTP server 117 Create new alerts to monitor your environment 118 Set alert properties 118 Define the conditions that must exist to trigger an alert 119 Define the conditions that must exist to reset an alert 121 Schedule when an alert monitors your environment 122 Define what happens when an alert is triggered 123 Add actions to alerts 124 Add what happens when an alert is not acknowledged 125 Define what happens when the alert is reset 125 Review the alert's configuration 126 Commonly created alerts 126 Alert me when a server goes down 127 Discover network device failures 128 Alert on custom properties 128 Alerting When an IP Address Changes 129 Alerting on Metrics 129 View triggered alerts in the Orion Web Console 129 Remove alerts from the Active Alerts list 130 Test alert triggers and actions 130 Test trigger conditions 130 Test alert actions while creating or editing an alert 130 Test alert actions in the Action Manager 131 Modify multiple alerts or share alerts 131 Add actions to alerts without opening the Alert Wizard 131 Share alerts with others 132 Build complex conditions 132 How conditions are evaluated 132 page 9 ADMINISTRATOR GUIDE: STORAGE RESOURCE MONITOR Wait for multiple objects to meet the trigger condition 133 Evaluate multiple condition blocks 134 How condition blocks are evaluated 134 Evaluate multiple object types 135 Changes in the alerting engine 135 Changed or removed functionality 135 Database changes 135 Macro or variable changes 136 Alert migration to the web 136 Migration issues 136 Limitations to migrated alerts 137 Share alerts with other SolarWinds products 137 Integrate an Orion Platform product with ServiceNow 137 Before you begin 138 Install and configure the SolarWinds Alert