Triennial Performance Audit of the Eastern Contra Costa Transit Authority (ECCTA, or Tri Delta Transit) Fiscal Years 2014/15, 2015/16 and 2016/17 FINAL AUDIT REPORT prepared for the by May 2018 NOTE: All exhibits in this report are presented at the end of the associated discussion in each section. EXECUTIVE SUMMARY This executive summary highlights the findings from the performance audit of the Eastern Contra Costa Transit Authority (ECCTA), also known as Tri Delta Transit. In California, a performance audit must be conducted every three years of any transit operator receiving Transportation Development Act (TDA) Article 4 funds, to determine whether the operator is in compliance with certain statutory and regulatory requirements, and to assess the efficiency and effectiveness of the operator’s services. The two service modes operated by Tri Delta Transit, bus and paratransit, are the focus of this performance audit. The audit period is Fiscal Years 2015 through 2017 (from July 1, 2014 through June 30, 2017). Performance Audit and Report Organization The performance audit was conducted for MTC in accordance with its established procedures for performance audits. The final audit report consists of these sections: • An assessment of data collection and reporting procedures; • A review of performance trends in TDA-mandated indicators and component costs; • A review of compliance with selected PUC requirements; • An evaluation of Tri Delta Transit’s actions to implement the recommendations from the last performance audit; • An evaluation of functional performance indicator trends; and • Findings, conclusions, and recommendations to further improve Tri Delta Transit’s performance based on the results of the previous sections. Final Audit Report - i - Triennial Performance Audit of Tri Delta Transit Comments received from Tri Delta Transit and MTC staff regarding the draft report have been incorporated into this final report. Highlights from the key activities are presented in this executive summary. Results and Conclusions Review of TDA Data Collection and Reporting Methods - The purpose of this review is to determine if Tri Delta Transit is in compliance with the TDA requirements for data collection and reporting. The review is limited to the five data items needed to calculate the TDA-mandated performance indicators. This review has determined that Tri Delta Transit is in compliance with the data collection and reporting requirements for all five TDA statistics. In addition, the statistics collected over the six-year review period appear to be consistent with the TDA definitions, and indicate general consistency in terms of the direction and magnitude of the year-to-year changes across the statistics. There was one anomaly noted for FY2017 paratransit statistic reporting. There was a 14.4 percent decrease in operating costs and a 16.3 percent decrease in vehicle service hours reported. However, vehicle service miles only experienced a 3.1 percent decrease that same year. Vehicle service miles and hours usually move together in tandem, without such a wide discrepancy in performance. Tri Delta staff explained the decrease in service hours is the result of efforts to improve scheduling, thereby increasing operational and cost efficiency. Increased efficiency leads to fewer service hours, which in turn reduces the hourly operating cost charges for service paid to the contractor. The increased scheduling efficiency has a greater effect on reducing service hours than service miles. This anomaly did not significantly impact Tri Delta’s paratransit service provision, however, demonstrated by Final Audit Report - ii - Triennial Performance Audit of Tri Delta Transit the fact that the paratransit average operating speed only increased by two miles an hour between FY2016 (12.3 mph) and FY2017 (14.3 mph). Performance Indicators and Trends – Tri Delta Transit’s performance trends for the five TDA-mandated indicators were analyzed by mode. A six-year analysis period was used for all the indicators. In addition, component operating costs were analyzed. • Bus Service – The following is a brief summary of the TDA performance trend highlights over the six-year period of FY2012 through FY2017: – There was an average annual increase in the operating cost per hour of 1.4 percent, which amounted to a 1.2 percent decrease in inflation adjusted dollars. – The cost per passenger also was relatively flat, increasing on average by 1.1 percent per year, resulting in an average annual decrease of 1.5 percent in constant FY2012 dollars. – Passenger productivity showed a slight improvement, with passengers per vehicle service hour increasing by 0.3 percent per year overall, and passengers per vehicle service mile increasing by 0.4 percent annually. – Employee productivity increased an average 0.5 percent per year. The following is a brief summary of the component operating costs trend highlights for the bus service between FY2012 and FY2017: – Purchased transportation costs went up just over three percent per year, remaining the largest component cost area at about 50 percent of total costs. Purchased transportation costs increased in the last year (FY2017) by over nine percent, more than double the rate of any previous year. Final Audit Report - iii - Triennial Performance Audit of Tri Delta Transit – In-house labor and fringe benefit costs both decreased about one percent overall, with each of these categories comprising about ten percent of total operating costs. – Fuel/lubricant costs decreased over 13 percent annually, and their overall share of total operating costs decreased from 14 percent to seven percent during the review period. There was also a minor annual decrease in materials/supplies costs each year. – There were moderate annual average increases in the remaining component cost categories (services, casualty/liability and other expenses), with each of these components contributing less than five percent of total operating costs. • Paratransit – The following is a brief summary of the TDA performance trend highlights over the six-year period of FY2012 through FY2017: – Cost efficiency decreased, with an average annual increase in the operating cost per hour of 2.8 percent. This amounted to a slight average annual increase of 0.2 percent in inflation adjusted dollars. – The operating cost per passenger decreased an average of one percent per year, or 3.5 percent annually when expressed as normalized FY2012 dollars. – Passenger productivity improved, with passengers per hour increasing 3.8 percent per year on average, while passengers per mile experienced a more modest 0.8 percent annual increase. – Employee productivity decreased an annual average of 5.5 percent. The following is a brief summary of the component operating costs trend highlights for paratransit between FY2012 and FY2017: – Purchased transportation costs represented by far the largest portion of the total costs, averaging about 75 percent throughout the review period. Purchased transportation costs decreased by 2.4 percent per year on average. Final Audit Report - iv - Triennial Performance Audit of Tri Delta Transit – Labor costs increased an average of 7.6 percent per year, increasing that component cost from about 4.5 percent to seven percent of total operating costs. – Fringe benefit costs increased an annual average of 9.7 percent, however, this category only accounted for less than five percent of the total costs over the review period. – Fuel/lubricants costs decreased an average of 5.4 percent annually, with the proportion of fuel costs decreasing from about 12 percent to eight percent of total operating costs. – Other component cost categories averaged increases of more than 10 percent per year, but each category comprises less than five percent of total operating costs. PUC Compliance – Tri Delta Transit is in compliance with the sections of the state PUC that were reviewed as part of this performance audit. The sections reviewed included requirements concerning CHP safety inspections, labor contracts, reduced fares, Welfare-to-Work, revenue sharing, and evaluation of passenger needs. Status of Prior Audit Recommendations – Implementation is in progress for the one recommendation from the prior audit. During the prior two TDA audits, it was found that Tri Delta Transit’s paratransit service was experiencing declines in passenger productivity and cost effectiveness. It was suggested that potential strategies for turning these trends around be explored. Tri Delta Transit has been implementing different strategies to address the issue, and during the current audit period, Tri Delta Transit took additional measures towards meeting this recommendation. As a result of Tri Delta Transit’s efforts, both passenger productivity and cost effectiveness have improved over the current audit period. Tri Delta Transit is continuing its efforts to improve passenger productivity and cost per passenger with a new pilot project partnering with Final Audit Report - v - Triennial Performance Audit of Tri Delta Transit Transportation Network Companies (TNC), (such as Uber, Lyft, etc.), to reduce demand for traditional paratransit services. Functional Performance Indicator Trends - To further assess Tri Delta Transit’s performance over the past three years, a detailed set of systemwide and modal functional area performance indicators was defined and reviewed. • Systemwide – The following is a brief summary of the systemwide functional trend highlights between FY2015 and FY2017: – Administrative