Social Sector Service Delivery Good Practices Resource Book 2015 Social Sector Service Delivery Good Practices Resource Book 2015 © Copyright 2015 NITI Aayog Government of India This report does not necessarily reflect the views of the NITI Aayog, Government of India, and United Nations Development Programme. All rights reserved. No part of this publication may be reproduced, stored or transmitted in any form or by any means without the prior permission of the NITI Aayog. Photo credits: © Cover photo (left) - Department of Drinking Water Supply (DDWS), GoJ/ Open Defecation Free (ODF) Villages: Creating and sustaining Nirmal Grams through community participation in Jharkhand © Cover photo (centre) - District Administration, Badaun/ Daliya Jalao: Liberating and rehabilitating manual scavengers in Badaun of Uttar Pradesh © Cover photo (right) - OneWorld Foundation India/ Organic Rice Production by SRI: Empowering women in Maharashtra © Other photographs used in this resource book are courtesy OneWorld Foundation India, unless otherwise indicated Prepared by OneWorld Foundation India ACKNOWLEDGEMENT The Resource Book on Good Practices in the Social Sector Delivery, 2015 has been prepared under the guidance and support of NITI Aayog (erstwhile Planning Commission), Government of India and United Nations Development Programme. The Resource Book has been prepared under the overall guidance of Smt. Sindhushree Khullar, CEO, NITI Aayog and leadership of Mr. Dheeraj Gupta, Joint Secretary, NITI Aayog & National Project Director (NPD), GOI-UNDP project ‘Human Development: towards Bridging Inequalities’ (HDBI). Mr. Tuhin K Pandey, the earlier Joint Secretary, Government of India & NPD - HDBI project, also provided valuable suggestions in developing the action plan and conceptual development of the framework for the compendium. While Dr. Sharad Pant, Director, State Plans, NITI Aayog facilitated the process, senior officials of NITI Aayog (erstwhile Planning Commission) provided valuable suggestions from inception to compilation to finalisation of the case studies for the compendium. The cooperation of the State Governments and UT Administrations in the selection of good practices, conducting of field research on selected initiatives and validation is gratefully acknowledged. The preparation of the Resource Book entailed extensive secondary and primary research using tools such as data collection, in- depth structured interviews of key stakeholders, focus group discussions and semi-structured interviews of the beneficiaries across 24 States and UTs in India. This was possible due to the unconditional support extended by the officers and field functionaries, without which documenting and validating the case studies would have been a challenge. The UNDP team led by Dr. A.K. Shiva Kumar, Director, International Centre for Human Development; Ms. Sumeeta Banerjee, Head Governance unit and Ms. Ritu Mathur, Programme Analyst, Governance unit; and supported by HDBI project team comprising of Dr. Swayamprabha Das, Ms. Kavya Bopanna, Ms. Simran Bawa and Ms. Rosalin Mohapatra provided inputs, suggestions and handholding throughout the assignment. This resource book is truly a team work based on diligence and perseverance. The OneWorld Foundation India led by Mr. Rajiv Tikoo is commended for the hard work and diligence in preparing the compendium. The team members of OWFI including Mr. Bijoy Patro, Rupinder Kaur, Abdul Muheet Chaudhary, Bhavya Goswami, Kavitha Kunhi Kannan, Shruti, Ashok Kumar, Kavita Sharma and Rahul Kumar are acknowledged for their contribution to the resource book. Hkkjr ljdkj uhfr vk;ksx Dheeraj Gupta ubZ fnYyh - 110 001 Joint Secretary Government of India GOVERNMENT OF INDIA & National Project Director NATIONAL INSTITUTION FOR TRANSFORMING INDIA – HDBI project NITI NEW DELHI - 110001 FOREWORD The Resource Book on Good Practices in Social Sector Service Delivery, 2015 is a product of our endeavour to codify, deconstruct and disseminate information on successful government interventions in the social sector, with the aim of facilitating knowledge sharing, adaptation and replication to localized contexts. This resource book follows two previous good practice complications that have been produced in past collaborations between the erstwhile Planning Commission and the United Nations Development Programme. This compendium has been prepared under the GOI-UNDP project ‘Human Development: towards Bridging Inequalities’ and document good practices implemented in the States and UTs. The thirty-seven good practices documents in the form of case studies have undergone elaborate process of validation and verification. Spread across eleven thematic categories, each case study highlights relevant features including rationale, resources utilized, impact, replicability and sustainability. By sharing the valuable insights held by those conceptualizing and operating such interventions, the book seeks to foster greater dialogue between planners, researchers and development practitioners across the States. The views of beneficiaries lend a grounded perspective and are suggestive of the prospects these interventions hold in new regions. This resource book is presented to the Ministries and the State Governments with the confidence that it will stimulate more robust channels of communication between States on expedient practices, drive adaptation and replication, and strengthen social sector delivery for the benefit of all. Dheeraj Gupta Mk- vjfoUn ikuxfM+;k Hkkjr ljdkj mik/;{k uhfr vk;ksx, laln ekxZ DR. ARVING PANAGARIYA ubZ fnYyh & 110 001 VICE CHAIRMAN Phones : 23096677, 23096688 Government of India Fax : 23096699 NATIONAL INSTITUTION FOR TRANSFORMING INDIA Email : [email protected] NITI Aayog, Parliament Street New Delhi - 110 001 MESSAGE The success of a nation is ultimately measured by the wellbeing of its people. From a promising start in the 1950s, to challenging times in the 1970s to the phenomenal growth in the last two decades, India has come a long way since independence in 1947. Being a welfare state, the foremost priority of successive governments has been to combat poverty and promote equality. Among other things, this means active participation of the government in sectors such as health, education and employment. New initiatives of the Government such as ‘Skill India’ and ‘Make in India’ ambitiously aim to harness the benefits of economic growth on a global scale. To ensure inclusion, it is important that the government programmes to provide basic amenities to all are complemented by expanded and diverse employment opportunities through sustained rapid growth. The “Resource Book on Good Practices in Social Sector Service Delivery 2015” brings together many such initiatives in areas such as social security, infrastructure, child protection and local governance. These initiatives are particularly noteworthy for their innovative implementation and impact. We at NITI Aayog hope that the States and Union Territories will find these innovative programmes useful as they continue to combat poverty and bring prosperity to their people. Arvind Panagariya flU/kqJh [kqYyj Hkkjr ljdkj Sindhushree Khullar uhfr vk;ksx, laln ekxZ eq[;dk;Zdkjh vf/kdkjh ubZ fnYyh &110 001 Chief Executive Officer Email: [email protected] Government of India Tel : 23096576 NITI Aayog, Sansad Marg Fax : 23096575 New Delhi -110 001 MESSAGE The national planning process in India is based on the assessment of the country’s material, capital and human resources and to formulate a plan for inclusive and balanced growth. This is captured in the country’s Five Year Plans and further translated into various programmes and schemes with the aim of achieving inclusive growth and provide for social and economic opportunities for the people. Consequently, the social sector in India is replete with a variety of development initiatives introduced and managed by National and State Governments. Some of these initiatives have showcased innovative approaches, effective strategies, sustainability, and an exemplary ability to reach the marginalized. In the interest of providing greater impetus to the country’s development process, it becomes essential to share the knowledge gained from these successful practices using a national platform, so that such initiatives may be replicated and taken to scale. The “Resource Book on Good Practices in Social Sector Service Delivery 2015” features some such case studies that include innovative interventions in development practice across Indian States that are successfully addressing persistent challenges for improving the life conditions of the beneficiaries and achieving economic growth. This compendium prepared under the GOI-UNDP project ‘Human Development: towards Bridging Inequalities’ (HDBI), further reflects NITI Aayog’s emphasis on knowledge sharing across various stakeholders, especially the State Governments, and also processes to expedite stronger communication regarding replicable development practices in India. It is hoped that the resource book will encourage further uptake of promising interventions in social sector service delivery and prompt greater government action in support of enabling better lives and opportunities for all. Sindhushree Khullar United Nations Development Programme MESSAGE We laud the NITI Aayog and the Government of India for leading the preparations of this Resource Book that documents and analyzes 37 carefully selected good practices put in place by state governments across different sectors in India. The Resource