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Visit Nuance Healthcare on the Web at www.nuance.com/healthcare. 2 Contents Chapter 1: Introduction to Dragon Medical Practice Edition 2 15 What's new for administrators 17 Auto-saving end-user recognition history data 27 Creation and management of the recognition history log files 28 Contents of the recognition history log files 29 Enabling or disabling the logging of recognition history for an end-user 30 Removing the recognition history log files 31 Disable the SavePerUserProfileUtteranceData option 31 Manually delete the recognition history log files 31 Enable auto-saving of recognition history during a Dragon push installation 32 Supporting Web applications 33 Supported web browsers 33 Supported web applications 33 Enabling and using Web application support 33 Verifying web application support is on 33 Troubleshooting web application support 34 Enabling Web application support in a supported browser 35 Enabling Web application support in Internet Explorer 9 (32-bit mode) or later 35 Enabling Web application support in Mozilla Firefox 12 or higher 35 Enabling Web application support in Google Chrome 16 or higher 36 Troubleshooting web applications 37 Hiding Dictation Box confirmation 38 Hide the Dictation Box close confirmation for one end-user 38 Hide the Dictation Box close confirmation for all created end-users 38 Sending a notification when the AutoTranscribe Folder Agent completes a tran- scription job 40 Microsoft Exchange command line example 40 SMTP command line example 41 The Dragon Support Packager 43 Starting the Dragon Support Packager 43 What to do if the Dragon Support Packager produces an error 44 Creating Windows shortcuts to User Profiles and Vocabularies 46 To create a shortcut to a User Profile and Vocabulary 46 Types of Paths 47 Using multiple acoustic models with a User Profile 48 Acoustic Optimization for User Profiles with BestMatch V acoustic models 48 Contents Multiple acoustic models and User Profiles on single and multi-core computers 48 The Dragon Support Packager 50 Starting the Dragon Support Packager 50 What to do if the Dragon Support Packager produces an error 51 Installing, modifying and upgrading Dragon 53 Troubleshooting silent install errors 54 Search for silent install error information in log files 54 Support for edit controls 55 Windows Presentation Framework controls 55 Supported Edit controls 55 Configuring support for Windows Presentation Framework controls 57 Disable support for WPF controls in local applications 57 Enable support for WPF controls in local applications 57 Chapter 2: Preparing to Install Dragon 58 Preparing for an installation or upgrade 59 Installation restrictions 59 File Structure 59 Installation checklist 60 Installation checklist 60 Upgrade checklist 61 Support Checklist 61 Dragon system requirements 62 Processor 62 Processor cache 62 Operating systems and RAM 62 Free hard disk space 63 Microphone 63 Sound card 64 Screen resolution 64 Other requirements 64 Storage space required for User Profiles 65 Installing on or upgrading to Windows 7 or Windows 8 67 Upgrade considerations 67 Roaming User Profiles in an MSI Installation on Windows Vista, Windows 7, or Windows 8 67 Coexistence with other Dragon products 68 Coexistence with previous versions of Dragon 68 Coexistence with Dragon SDK Client Edition 68 Run Dragon SDK Client Edition 11 on a computer with Dragon Medical Practice Edition 2 68 Run Dragon Medical Practice Edition 2 on a computer with Dragon SDK Client Edition 11 68 4 Contents Chapter 3: Installing Dragon 70 Installing Dragon on a single computer 71 Enable or disable tutorials during a custom Dragon installation 75 Sample custom installation of Dragon 77 Preparing for the Roaming feature 77 Install Dragon 77 Setting the Dragon Options 80 Setting the Administrative Options: Roaming User Profiles 88 Setting the Administrative Options: Miscellaneous options 90 Setting the Administrative Options: Scheduled Tasks 91 Setting Auto-Formatting Options 91 Post Installation Tasks 93 Cleaning up after uninstalling Dragon Medical Practice Edition 2 93 Dragon file structure 94 Dragon Medical Practice Edition 2 on Windows 8 directory structure 95 Turning off Dragon's use of Microsoft Active Accessibility Service 96 Enhancing the privacy of patient data 98 Security Considerations 98 Chapter 4: Upgrading Dragon 100 Upgrading Dragon 101 Installing on or upgrading to Windows 7 or Windows 8 104 Upgrade considerations 104 Roaming User Profiles in an MSI Installation on Windows Vista, Windows 7, or Windows 8 104 Upgrading multiple User Profiles 105 Using the User Profile Upgrade Wizard 105 User Profile Upgrade Wizard: Select the profile(s) to upgrade 105 User Profile Upgrade Wizard: Begin profile upgrading 108 Step 3: Upgrade the end-user systems 110 Preparing to upgrade Roaming User Profiles 111 Step 1: Install Dragon Medical Practice Edition 2 on the computer where you upgrade Dragon Medical Enterprise Edition 10.x or Dragon Medical Practice Edition 1 User Profiles 111 Step 2: On the Dragon Medical Enterprise Edition 10.x or Dragon Medical Practice Edition 1 end-user systems that use the Roaming feature 111 Step 3: On the central network storage location for the Dragon Medical Enterprise Edition 10.x or Dragon Medical Practice Edition 1 Master Roaming User Profiles 112 Step 4: Copy the Dragon Medical Enterprise Edition 10.x or Dragon Medical Practice Edition 1 Master Roaming User Profiles to the Dragon Medical Practice Edition 2 client computer 112 Step 5: On the administrator system where you plan to upgrade the Dragon Medical Enter- prise Edition 10.x or Dragon Medical Practice Edition 1 Master Roaming User