Contact Center Solutions Digital Consumer Engagement Omnichannel Technology Platform CBE’s multi-faceted decision platform delivers a unique communication experience based on targeted consumer preferences; we have seen a 12% increase in payments by using our interactive payment options. ARIA Intelligent Virtual Agent (IVA) eNotices Text Messaging PayCBEGroup.com Payment Portal BANK CARD Intelligent Virtual Agent (IVA) Verifies & authenticates a consumer’s identity (mini-Miranda) Removes wrong phone numbers Takes payments to resolve account without passing call to a live agent Successful in securing higher and more frequent payments than traditional IVR Ability to transfer call with accompanying relevant account information to live agent during business hours, if consumer prefers PayCBEGroup.com 24/7 Pay online Set up payment plans Mobile-friendly Chatbot in development Our intuitive and interactive portal empowers consumers to make payment plans and select compromise offers that work for them. Over 12% of all payments through the portal and/or IVA are outside of normal business hours. Text Messaging One-way SMS text solutions with a one- day customization turnaround This message is from The CBE Analytics show an increase in RPC, inbound Group, a debt collector. Please traffic and payments received, compared to call our oce at 1-888-xxx-xxxx. Reply STOP to stop texts to this standard outbound dialing/lettering telephone number. Two-way SMS feature in development eNotices Send additional notices securely as an email attachment Customizable with our compliance and regulatory teams to meet written communication guidelines CBE sends several million eNotices yearly and transactional email capabilities are in development Client Access on Your Terms WebVision 24/7 Accessibility for Clients Integrated directly with our proprietary collections ystem (cat.i) for real-time information available 24/7 Highly secure to accommodate sensitive data anddesigned for privacy, auditing, and performance purposes Allows you to review key account details, communicate securely, view and download reports/invoices/other documents Let CBE’s strategies work for you. Contact us today for a customized consultation that will help identify the solution that meets your needs. Locations 800.925.6686 www.CBECompanies.com Corporate Headquarters 1309 Technology Parkway Cedar Falls, Iowa 50613 New Braunfels Operational Center 607 S. Business 35, Suite 105 New Braunfels, Texas 78130 Manila Philippines Operational Center 16th Floor W. Fifth Avenue 5th Avenue Corner 32nd Street Bonifacio Global City, Taguig City, Philippines 1634 CBECompanies.com linkedin.com/company/CBE-Companies @CBECompanies .