Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) www.cityandguilds.com Qualification handbook for centres July 2012 Version 1.8 (July 2014) About City & Guilds City & Guilds is the UK’s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management, which provides management qualifications, learning materials and membership services), City & Guilds NPTC (which offers land-based qualifications and membership services), City & Guilds HAB (the Hospitality Awarding Body), and City & Guilds Centre for Skills Development. 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City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)844 543 0000 www.cityandguilds.com F +44 (0)20 7294 2413 [email protected] Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) www.cityandguilds.com Qualification handbook for centres July 2012 Version 1.8 (July 2014) Qualification title Number QAN Level 3 Award in Special Interest Holidays and Independent Travel 4876-93 501/0939/X Level 3 Award in Holiday Park Hosts 4876-93 501/0937/6 Level 3 Award in Ski Chalet Hosts 4876-93 501/0938/8 Level 3 Certificate in Hosting Ski Chalets 4876-30 500/9462/2 Level 3 Certificate in Holiday Representatives 4876-31 500/9605/9 Level 3 Certificate in Travel and Tourism Destinations 4876-32 500/9440/0 Level 3 Certificate in Retail Travel 4876-33 500/9445/2 Level 3 Certificate in UK Tourism 4876-34 500/9463/4 Level 3 Certificate in Developing Tour Operator Products 4876-35 500/9442/7 Level 3 Certificate in Adventure Tourism Development 4876-36 500/9446/4 Level 3 Certificate in Worldwide Travel and Tourism Destinations 4876-37 500/9441/5 Level 3 Certificate in UK Travel and Tourism Destinations 4876-41 500/9443/9 Level 3 Certificate in Travel Services (Technical Certificate for 4876-38 500/9738/6 Apprenticeship) Level 3 Diploma in Travel and Tourism 4876-39 500/9427/0 Level 3 Extended Diploma in Travel and Tourism 4876-40 501/0636/3 Version and date Change detail Section 1.8 July 2014 Removed references to Exodus Travel Units Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) 1 City & Guilds Believe you can www.cityandguilds.com Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) Contents 1 Introduction to the qualifications 6 2 Centre requirements 15 3 Course design and delivery 17 4 Assessment 18 5 Units 26 Unit 301 Worldwide travel and tourism destinations 27 Unit 303 Promotions and sales in travel and tourism 40 Unit 304 Principles of marketing for travel and tourism 47 Unit 306 Travel insurance 54 Unit 308 Development of tour operators’ products and services 62 Unit 309 Special interest holidays and independent travel 68 Unit 310 Arranging business travel 76 Unit 311 Applied business travel skills 89 Unit 312 Travel and tourism destinations – England 95 Unit 313 Travel and tourism destinations – Scotland 100 Unit 314 Travel and tourism destinations – Ireland 105 Unit 315 Travel and tourism destinations – Wales 110 Unit 316/336 Air fares and ticketing 115 Unit 317 Overseas representatives 125 Unit 318 Overseas resort operations 131 Unit 319 Planning and delivering guided tours 135 Unit 320 Holiday park hosts 141 Unit 322 Ski chalet hosts 149 Unit 323 Conferences and events 157 Unit 324 Developing people in travel and tourism 162 Unit 325 Ancillary sales and services 172 Unit 326 Travel and tourism legislation 177 Unit 328 Foreign exchange 182 Unit 330 Package holidays 187 Unit 331 Respond to emergency and problem situations in tourism destinations 192 Unit 338 Global distribution systems 197 Unit 340 Farm and rural tourism in the UK 207 Unit 341 Worldwide adventure tourism 214 Unit 342 Tourism in the UK 220 Unit 343 Investigating the cruise industry 227 Unit 344 Principles of supervising customer service performance in hospitality, leisure, travel and tourism 234 Unit 399 Travel and tourism destinations – UK 240 6 Relationships to other qualifications 241 Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) 3 Appendix 1 Sources of general information 243 Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) City & Guilds Believe you can www.cityandguilds.com Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) 5 1 Introduction to the qualifications This document contains the information that centres need to offer the following qualifications: Qualification title and City & Guilds Qualification Last Last level qualification accreditation registration certification number number date date Level 3 Award in Special 4876-93 501/0939/X 31/07/2013 31/07/2016 Interest Holidays and Independent Travel Level 3 Award in Holiday 4876-93 501/0937/6 31/07/2013 31/07/2016 Park Hosts Level 3 Award in Ski Chalet 4876-93 501/0938/8 31/09/2014 31/09/2017 Hosts Level 3 Certificate in Hosting 4876-30 500/9462/2 31/12/2012 31/07/2015 Ski Chalets Level 3 Certificate in Holiday 4876-31 500/9605/9 31/12/2012 31/07/2015 Representatives Level 3 Certificate in Travel 4876-32 500/9440/0 31/12/2012 31/07/2015 and Tourism Destinations Level 3 Certificate in Retail 4876-33 500/9445/2 31/12/2012 31/07/2015 Travel Level 3 Certificate in UK 4876-34 500/9463/4 31/12/2012 31/07/2015 Tourism Level 3 Certificate in 4876-35 500/9442/7 31/12/2012 31/07/2015 Developing Tour Operator Products Level 3 Certificate in 4876-36 500/9446/4 31/12/2012 31/07/2015 Adventure Tourism Development Level 3 Certificate in 4876-37 500/9441/5 31/12/2012 31/07/2015 Worldwide Travel and Tourism Destinations Level 3 Certificate in UK 4876-41 500/9443/9 31/12/2012 31/07/2015 Travel and Tourism Destinations Level 3 Certificate in Travel 4876-38 500/9738/6 31/12/2012 31/07/2015 Services (Technical Certificate for Apprenticeship) Level 3 Diploma in Travel 4876-39 500/9427/0 31/12/2012 31/07/2015 and Tourism Level 3 Extended Diploma in 4876-40 501/0636/3 31/12/2012 31/07/2015 Travel and Tourism Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) Area This qualification… Who is the qualification …meets the needs of candidates who work or want to work as a for? Holiday Centre/Worker Manager, Holiday Representative, Tour Guide, Tourist Information Centre Assistant, Travel Agent in the travel and tourism sector What does the …allow candidates to learn, develop and practise the skills required for qualification cover? employment and/or career progression in the travel and tourism sector. Is the qualification part of … the Level 3 Certificate in Travel Services serves as a technical a framework or initiative? certificate, in the travel industry Apprenticeship framework. Why has the qualification … provides valuable accreditation of skills and/or knowledge for been developed? candidates, without requiring or proving occupational competence. …replaces the City & Guilds Level 3 Advanced National Diploma in Travel and Tourism (4873) which expires on 31/12/2010. Level 3 Award/Certificate/Diploma in Travel and Tourism (4876) 7 1.1 Qualification structure Unit City & Unit title Mandatory/ Credit accreditation Guilds unit optional for value number number diploma K/601/3371 Unit 301 Worldwide travel Optional 15 and tourism destinations Y/601/3303 Unit 303 Promotions and Mandatory 7 sales in travel and tourism H/601/3319 Unit 304 Principles of Optional 8 marketing for travel and tourism M/601/3372 Unit 306