2014 Essex and Southend-on-Sea Care Services Directory > Home support > Specialist care > Care homes > Useful contacts The independent guide to choosing and paying for care in association with www.carechoices.co.uk Gifford House care home Caring for our elderly Gifford House is a luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia. We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life. We think of ourselves as a “Second family” for all our Residents as we share a common interest in providing the special attention and care that only a family can give. We are there to share our Residents’ joys and accomplishments and to offer that extra encouragement during diffi cult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion. Gifford House is a home for sixty one older people. It is set off the main road amid landscaped gardens. If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact Susan Hutchinson, the Home Director, on 01268 554330 or our head offi ce on 020 8861 6000 or by email at: [email protected] London Road, Bowers Gifford, Basildon, Essex SS13 2EY Contents Introduction 4 How to use this Directory EssexIndependentCareAssociation6 Represents social care providers in Essex, Southend-on-Sea and Thurrock SouthEssexCareandHealth Association 7 Represents care home and domiciliary care providers in Essex, Southend-on-Sea and Thurrock WheredoIstart? 8 Payingforresidentialcare 57 First steps and assessments Understanding the system Helpingyoutostayindependent9Importantinformation 60 Local services, information and support Further help and information Makinglifeeasierinthehome 12 ResidentialcareinEssexand How technology can help you around the home Southend-on-Sea 65 A comprehensive list of local residential Servicesforcarers 20 care and nursing homes Assessment, benefits and guidance Usefullocalcontacts 106 Careinyourownhome 22 How it can help Usefulnationalcontacts 109 Livingwithdementiaathome 23 Index 110 Family support, respite and services Payingforcareinyourownhome 27 Essentialchecklists Understanding your options Home care 31 Care homes 55 Homecareproviders 33 Residential dementia care 58 A comprehensive list of local agencies Housingwithcare 45 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality The different models available Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. To obtain extra copies of this Directory, free of charge, Specialistservices 46 call Care Choices on 01223 206953. Disability care, End of Life Care and advocacy Essex County Council, Southend-on-Sea Borough Council and Thurrock Carehomes 53 Council’s distribution of this publication does not constitute their support Types of homes and activities explained or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Essex County Council, Southend-on-Sea Dementiaincarehomes 56 Borough Council and Thurrock Council nor Care Choices can be held responsible for any errors or omissions. Best practice care and support This Directory is available electronically at www.carechoices.co.uk where there Alternativeformats is a Browsealoud option for those requiring the information in spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent circumstances best. What you can do to make life Essex and Southend-on-Sea Care Services easier at home, what is available and how you Directory, which contains information for can access it are explained on pages 9, 10 and adults looking for care or support within the 11. A list of local home care providers who can areas, whether you are paying for it yourself or help begins on page 33. receiving support from your local authority. Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 31, another addressing care homes is on page 55 while one covering residential dementia care is on page 58. Comprehensive lists of care homes and care homes with nursing in Essex and Southend-on- Sea start on page 67. Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 60. Staying as independent as possible is important to everybody. This Directory contains information ESSExCoUntyCoUnCIL about the care and support services available to Adult Social Care Department enable you to do this when remaining at home, Tel: 08456037630 moving into a housing scheme with care when Email: [email protected] you need to, or within a care home or care home Web: www.essex.gov.uk with nursing environment. SoUtHEnD-on-SEABoRoUgHCoUnCIL Your first step to accessing services is to arrange Department for People an assessment with the Adult Social Care Tel: 01702215008 Department of Essex County Council or the Email: [email protected] Department for People in Southend-on-Sea Web: www.southend.gov.uk Borough Council to establish your specific needs. This is free, irrespective of your income, available to all and discussed on page 8. It will lead to For ease of use, throughout this Directory, Essex determining if you are eligible for some financial and Southend-on-Sea’s respective services are support via a personal budget, which allows you described as coming from ‘Adult Services’. to buy in your own support and take control over your situation. Often called personalisation, this ADvISERSAnDContRIBUtoRS model of social care puts you at the centre of the process and is discussed on page 8. Age UK Essex – Michelle Martin Alternatively, your circumstances may mean you Essex Independent Care Association are classed as a ‘self-funder’, with the means – Julie Ripper to pay for your care. This is discussed on page Southend-on-Sea Borough Council 27 for those paying for care at home and 59 for – Karen Peters those paying for residential care. South Essex Care and Health Association Support or care to remain living in your own – Charles Cormack and Phil Roseman home may be the option that suits your 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Nightingale House Residential CaR e home (foR the eldeR ly and eldeR ly with dementia) CaR e at its best Designed with the care and comfort of the elderly in mind, Nightingale House offers residents the best facilities and a standard of luxury normally expected from a high class hotel. Our establishment is a registered, 30 bed, residential care home for the elderly and elderly residents with dementia. The Home has the 24 hour services of fully qualified staff whose friendly yet professional, skilled yet understanding, and above all empathetic, caring and gentle manner is reflected in the quality of care, which is of the highest possible standard. All staff have a common goal in maintaining and improving the self respect, health, independence and motivation of residents. • Situated a very short distance from the seafront and local amenities. • Luxurious single and shared rooms, all with ensuites and TV/video entertainment facilities. • Attractive day rooms, beautiful balconies and an elegant Victorian style conservatory overlooking a serene landscaped garden. • Long or short stay, and residents requiring full state support are all welcome. • All residents are constantly encouraged to keep their individuality, always maintaining close contacts with family and friends. • Various activities and excursions arranged to keep residents occupied and stimulated. With the responsibility of caring for your loved ones falling to us, family and friends can concentrate on their affairs and can rest, confidently knowing that the interests of their loved one has taken priority with the highly dedicated team of staff and management of the home. No amount of words can give a full picture of Nightingale House and there is no substitute for a visit. So why not give us a call!! Nightingale House Residential Care Home 69/71 CrOWSTONe rOAD, WeSTCLiff ON SeA, eSSex SS0 8BG TeL: 01702 338 552 Or 01702 330 133 “…for the sake of caring” fAx: 01702 331 788 MOB: 07956 345 745 “…for the sake of caring” eMAiL: [email protected] As Publisher of this Directory, Care Choices’ accommodation. A personalised report can be website:www.carechoices.co.uk allows you to generated for callers providing details of all care search by postcode or region for care homes, homes or housing with care schemes that meet care homes with nursing, home care, supported their criteria. living (learning disability only) and housing with care providers that meet your requirements One call to the freephone number across the country. Your search can then be 08003892077 will enable the service to build saved and emailed to others. a profile of exactly what type of care you’re looking for, while taking into account your You can also view an electronic version of this personal needs and interests. Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, our helpline and website will be able to point you in This Directory’s free helpline provides the best direction; however you would like care an independent information and help information presented. service encompassing care services and Essex Independent Care Association Essex Independent Care Association (EICA) is an independent voluntary ‘not for profit’ organisation which represents the interests of social care providers from Essex, Southend- on-Sea and Thurrock.