L2 Desktop - Workbook iYogi Technical Service Pvt. Ltd. Workbook for L2 Desktop Notice of Rights No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of iYogi Technical Services (P) Ltd. except under the terms of a courseware site license agreement. Trademark Notice PowerPoint, Windows, Word, Microsoft are trademarks of Microsoft, Inc. Throughout this courseware title, trademark names are used. Rather than just put a trademark symbol in each occurrence of a trademarked name, we state we are using the names only in an editorial fashion and to the benefit of the trademark owner with no intention of infringement of the trademark. Notice of Liability The information in this courseware title is distributed on an ‘as is’ basis, without warranty. 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The material contained in the manual is protected by copyright laws and may not be reproduced, republished, distributed, transmitted, displayed, broadcast or otherwise exploited in any manner without the prior written permission of iYogi Technical Services (P) Ltd. 2 Workbook for L2 Desktop Table of Contents WHAT MAKES A RESPONSIBLE LEARNER? ...........................................................................11 THE DELEGATES’ GOALS AND RESPONSIBILITIES .................................................................11 WEEK 1................................................................................................................. 12 DAY2: WINDOWS XP OVERVIEW....................................................................................14 Windows XP and Editions.....................................................................................15 Service Pack ......................................................................................................15 32 Bit V/s 64 Bit .................................................................................................16 Windows XP Interface .........................................................................................16 Linear and Logical Troubleshooting .......................................................................25 Subtractive Technique.........................................................................................27 Additive Technique..............................................................................................31 Silver Bullet Troubleshooting................................................................................34 Information Gathering.........................................................................................35 DAY3: CLEAN & UPGRADE INSTALLATION..........................................................................37 Windows XP Installation Methods..........................................................................38 Hard Disk Technologies .......................................................................................39 Disk Partitions....................................................................................................40 File System........................................................................................................41 Clean Installation................................................................................................42 Windows Product Activation (WPA) .......................................................................44 Upgrade Installation............................................................................................45 Windows Upgrade Advisor....................................................................................46 DAY 4: WINDOWS XP REPAIR/IN PLACE AND PARALLEL INSTALLATION .......................................48 Windows XP Parallel Installation ...........................................................................49 Windows XP Repair Installation.............................................................................50 Troubleshooting Windows XP Installation Issues .....................................................51 Windows XP Setup Logs.......................................................................................51 Troubleshooting Installation Issues .......................................................................52 Troubleshooting Stop Error 0x0000000A................................................................54 Troubleshooting Stop Error 0x0000007B................................................................55 Troubleshooting Fatal Errors ................................................................................55 Troubleshooting Black Screen Errors .....................................................................56 Troubleshooting Upgrades ...................................................................................56 DAY 5: WINDOWS XP STARTUP & TROUBLESHOOTING ..........................................................58 Boot Process ......................................................................................................59 Windows Start-up Files........................................................................................60 Advanced Boot Options .......................................................................................61 Description of Advanced Boot Options ...................................................................62 Safe Mode Testing ..............................................................................................63 Recovery Console ...............................................................................................65 Recovery Console Command Description ...............................................................65 Troubleshooting Scenarios ...................................................................................67 WEEK 2................................................................................................................. 71 The material contained in the manual is protected by copyright laws and may not be reproduced, republished, distributed, transmitted, displayed, broadcast or otherwise exploited in any manner without the prior written permission of iYogi Technical Services (P) Ltd. 3 Workbook for L2 Desktop DAY 1: INSTALLING AND MANAGING HARDWARE .................................................................73 Ports and Connectors ..........................................................................................74 Troubleshooting Device Malfunction within an Application ........................................74 Installing Hardware.............................................................................................75 Device Manager..................................................................................................76 Device Manager Troubleshooting ..........................................................................80 Troubleshooting General Hardware Problems..........................................................81 Troubleshooting Device Drivers ............................................................................81 Driver Signing ....................................................................................................82 Windows File Protection (WFP) .............................................................................83 DAY 2: WINDOWS XP & DIAGNOSTIC TOOLS .....................................................................84 MSConfig...........................................................................................................85 Clean Boot Troubleshooting .................................................................................88 MSinfo32 (System Information Utility)...................................................................96 Event Viewer......................................................................................................97 Event Logs.........................................................................................................98 Disk Defragmenter..............................................................................................99