001734-Dec2019-RFP- Household Moving, Relocation Services and Related Products Questionnaire Level - Supplier Summary Questionnaire Total Questionnaire Total Questionnaire QuestionCoverage Questionnaire Name Supplier Name My Score Type Score Questions Coverage % Company Summary Technical UniGroup - - 1 1 100 Company Capabilities Technical UniGroup - - 27 27 100 Sustainability Technical UniGroup - - 6 6 100 Pricing Technical UniGroup - - 12 12 100 001734-Dec2019 - RFP- Household Moving, Relocation Services and Related Products Questionnaire Name: * Company Summary Questionnaire Type: Technical Company Summary Questionnaire Description: SECTION NAME QUESTION NUMBER QUESTION TITLE QUESTION WEIGHT RESPONSE OPTIONSUniGroup Please provide a high-level synopsis of the Proposer’s responses to the RFP, describing your company's capability of providing full service to all UC Locations and OMNIA Partners Participating Public Agencies in UniGroup_UC Moving - 1 providing domestic 100.00% and international RFP_Questionnaire_Company Summary Q1.docx services. This shall be a brief overview that identifies the main features and benefits of the proposed services and related products. Please provide response in an attachment and limit to 2 pages. 001734-Dec2019 - RFP- Household Moving, Relocation Services and Relate Questionnaire Name: Company Capabilities * Questionnaire Type: Technical Questionnaire Company capabilities, including the supplier's ability to participate in a national program. Description: QUESTION QUESTION RESPONSE SECTION NAME QUESTION TITLE UniGroup NUMBER WEIGHT OPTIONS * Describe the Proposer's nationwide network and its ability to serve customers on a national basis by UniGroup has 681 United/Mayflower agents in our system (513 in the United States and 168 in Canada. completing OMNIA documents and responding to UniGroup completed 142,856 household goods moves in calendar year 2019. the following: UniGroup, with the help of our van line subsidiaries United Van Lines and Mayflower Transit, is the largest transportation provider in the Un # of Agents footprint of 681 North American agent locations and many more affiliates throughout the world that helped us service 144 countries in 2019 owner business model is predicated on strong personalized relationships with our customers. # of household moves completed in calendar year We have franchise and network relationships in major markets in Asia, specifically Beijing, Shanghai, Chengdu, Hong Kong, Singapore and To 2019 global markets such as Germany, Dubai and Mexico. Also, through our affiliation with FIDI, a global alliance of quality-certified internationa companies, we have access to first-class professional movers in all major markets in the world. Geographic scope of network We serve each of the 48 contiguous United States. We also serve Alaska or Hawaii which would be considered international moves. Supplier Network 1 10.00% - 19% of our agents nationwide are certified as: Are there any states that you do not serve? Please • Small Business Enterprise explain. • Disadvantaged Business Enterprise % of Agents nationwide that are certified as the • Women-Owned Business Enterprise following: • Minority Business Enterprise Small Business Enterprise • Veteran-Owned Business Enterprise Disadvantaged Business Enterprise • Service Disabled Veteran-Owned Business Enterprise Women-Owned Business Enterprise Minority Business Enterprise Please refer to the attached UniGroup_UC Moving RFP_Questionnaire_Minority Owned Agents – Supplier Network Q1. Veteran-Owned Business Enterprise UniGroup_UC Moving RFP_Questionnaire_ Minority Owned Agents - Supplier Network Q1.xls Service Disabled Veteran-Owned Business * Provide a listing of all Agents by State. For each of these Agents, provide the following information: # of household moves completed during 2019 # of trucks • # of household moves completed during 2019 142,856 (we don’t track this by agent - this total is enterprise wide) • # of trucks 11,427 (3,390 tractors / 5,703 trailers / 2,334 straight trucks) (we don’t track this by agent – this total is enterprise wide) # of employees • # of employees – 850 (this total reflects the number of employees at our UniGroup home office; we don’t track employees by agency) • Address for Agent – Please refer to the attached UniGroup_UC Moving RFP_Questionnaire_Full Service Agents – Supplier Network Q2. Address for Agent • Point of contact - Please refer to the attached UniGroup_UC Moving RFP_Questionnaire_ Full Service Agents – Supplier Network Q2. Supplier Network 2 10.00% - • Cities / regions served by the Agent – We don’t track this information by agent. Point of contact • Is the agent certified as any of the following? - Please refer to the attached UniGroup_UC Moving RFP_Questionnaire_Minority Owned Age Q1. Cities / regions served by the Agent We have also included our Agency Directory. Please refer to the attached UniGroup_UC Moving RFP_Questionnaire_Agency Directory – Su Is the agent certified as any of the following? UniGroup_UC Moving RFP_Questionnaire_Agency Directory – Supplier Network Q2..pdf;UniGroup_UC Moving RFP_Questionnaire_Full Serv Small Business Enterprise Network Q2.xls Disadvantaged Business Enterprise Women-Owned Business Enterprise Minority Business Enterprise Veteran-Owned Business Enterprise Service Disabled Veteran-Owned Business * If awarded, will all Agents in your network comply with the terms of this agreement? If not, please Supplier Network 3 explain. 3.00% - Yes. UniGroup, CA is the parent company of six subsidiaries, including United Van Lines and Mayflower Transit. United is the largest van line in th and Mayflower is the most recognized. We have a network of over 500 domestic agents between the two van lines, and the significant reso network that large are available to help ensure every University of California transferee’s relocation to their new destination goes smoothly The cost of a standard United or Mayflower household goods move includes loading, unloading, transportation, fuel, valuation, and Insuran (IRR), but there are several value-add services available, such as packing/unpacking, debris removal, move-in and move-out cleaning service disconnect and setup (and many more) to enhance the relocation experience and make it as easy and seamless for a University of California In addition to standard household goods, we are one of the top haulers of personally owned vehicles, transporting approximately 12,000 a y UniGroup generally doesn’t work with any other van lines to execute a household goods move and due to the extensive size of our network * Explain in detail your household goods program. If utilize UniGroup agents and participants in the UniGroup family to execute a relocation. However, there are times when both van lines and your firm works with multiple van lines and /or subcontractors to assist with labor and transportation. This includes packers, loaders and drivers. Both United and Mayflower hold its subco Agents, please outline the criteria that is used to standards as its full-time moving teams, including requirements that crews undergo background checks and drug testing. Supplier Network 4 select the vendor for household goods move. 2.00% - Describe storage arrangements. A breakdown of a typical household goods move experience from the transferee’s perspective is set forth in our response to Question 15 be When it comes to storage, all warehouses in UniGroup’s system must: • Be equipped with burglar and fire alarms • Be equipped with sprinkler system / fire suppression system • Have vaulted storage – not loose storage • Be a minimum 5,000 square feet • Have full-time warehouse personnel • Pass an annual inspection 90% of warehouses are all concrete. Climate controlled warehouses are available for an additional charge. The maximum amount of storage is 180 days. Thereafter, the shipment would convert to permanent storage. The University of California transferee may convert to permanen prior to the end of the 180 days should they choose to do so. UniGroup has had an ongoing quality process in place since 1987, when our Board of Directors approved the Customer Service Pledge and p of Performance in place. The Agent Standards of Performance is comprised of 10 standards of performance, which clearly state to our custo expect from a United Van Lines agent. These standards were adopted by the UniGroup Board in 1991. The implementation of a customer satisfaction survey many years ago put the “teeth” into these standards. The customer satisfaction surve relocating transferee/customer whose shipment is a domestic household goods shipment (not going into storage) within the contiguous 48 immediate feedback on their performance rankings. Training and development and reward and recognition are also a big part of the evaluation process. Our Agency Success department recent Household Goods Scorecard that measures every full-service Mayflower Transit and United Van Lines agent for its performance based on six Scorecard is a rolling 12-month report, updated monthly. The Scorecard measures the following: * Describe the process and metrics that are used to • Customer Satisfaction: Customer Performance Average (CPA) Supplier Network 5 measure the performance of Agents in your network. - - • Claims Impact: Claims liability for hauling, packing, warehouse, and labor • Sales Revenue: We look at the current 12-month volume of sales-booked linehaul transportation vs. the prior 12-month period to determin change that occurred between the two periods • Capacity: Haul-to-Book: