Sophos Mobile on Premise administrator help product version: 8.6 Contents About this help......................................................................................................................................... 1 About Sophos Mobile...............................................................................................................................2 About Sophos Mobile Admin................................................................................................................... 3 User interface................................................................................................................................ 3 Table views....................................................................................................................................3 Prerequisites.................................................................................................................................. 4 User roles...................................................................................................................................... 4 Change your password................................................................................................................. 5 Password recovery........................................................................................................................ 6 Key steps for managing devices with Sophos Mobile.............................................................................7 Dashboard................................................................................................................................................ 8 Reports..................................................................................................................................................... 9 Tasks...................................................................................................................................................... 10 Monitor tasks............................................................................................................................... 10 Alerts.......................................................................................................................................................13 General settings..................................................................................................................................... 15 Configure personal settings.........................................................................................................15 Configure password policies....................................................................................................... 16 Configure SMC app settings....................................................................................................... 17 Enable Baidu Cloud Push service.............................................................................................. 17 Configure iOS settings................................................................................................................ 18 Configure polling interval for Windows devices.......................................................................... 18 Configure Email........................................................................................................................... 19 Configure IT contact....................................................................................................................19 Create customer properties.........................................................................................................19 Configure privacy settings...........................................................................................................20 Configure Self Service Portal.................................................................................................................21 Create Self Service Portal groups with internal user management............................................ 21 Configure Self Service Portal settings........................................................................................ 22 Create enrollment texts............................................................................................................... 23 Available Self Service Portal actions.......................................................................................... 24 Manage Self Service Portal users.............................................................................................. 26 System setup..........................................................................................................................................31 Check your licenses.................................................................................................................... 32 Apple Push Notification service certificates................................................................................ 32 Configure iOS AirPlay destinations.............................................................................................36 Register Samsung Knox license................................................................................................. 36 Simple Certificate Enrollment Protocol (SCEP).......................................................................... 36 Configure user setup...................................................................................................................38 Compliance policies............................................................................................................................... 39 Create compliance policy............................................................................................................ 39 Available compliance rules..........................................................................................................41 Assign a compliance policy to device groups.............................................................................45 Check devices for compliance.................................................................................................... 46 Devices................................................................................................................................................... 47 Add devices................................................................................................................................. 47 Enroll devices.............................................................................................................................. 48 Unenroll devices.......................................................................................................................... 56 Manage devices.......................................................................................................................... 57 Custom device properties............................................................................................................69 Zero-touch enrollment................................................................................................................. 71 Knox Mobile Enrollment.............................................................................................................. 73 (2018/10/19) Apple DEP................................................................................................................................... 75 Duo Security integration..............................................................................................................86 Device groups........................................................................................................................................ 88 Create device group....................................................................................................................88 Delete device groups.................................................................................................................. 88 Profiles and policies............................................................................................................................... 89 Get started with device policies.................................................................................................. 90 Create profile or policy................................................................................................................91 Import iOS device profiles created with Apple Configurator....................................................... 91 Import provisioning profiles for iOS apps....................................................................................92 About macOS policies.................................................................................................................92 Windows password complexity rules.......................................................................................... 93 Samsung Knox support...............................................................................................................94 Placeholders in profiles and policies...........................................................................................94 Install a profile onto devices....................................................................................................... 95 Assign a policy to devices.......................................................................................................... 95 Uninstall profile...........................................................................................................................