A - Z directory of health and social care services Carers Disabilities Mental health Older people Health Leeds City Council Adult Social Care 0113 222 4401 Adult Social Care in Leeds: For more information about services, or to Better Lives for people in Leeds find out how you can help call 0113 222 4401, or visit www.leeds.gov.uk Welcome Useful contacts In this guide we have listed council services, health services and from Leeds Directory 0113 391 8333 many other organisations across Leeds and further afield. It is not possible to list everything but we hope it will be a start in the right Adult Social Care contact centre 0113 222 4401 direction. Adult Social Care out of hours (after 5pm) 0113 240 9536 Although there is increasing internet access, we know many people Electricity emergency 0800 375 675 still prefer or need a paper copy - hence producing this guide. Gas leaks 0800 111 999 Yorkshire Water leakline 0800 573 553 We are grateful to people who gave us feedback on previous editions of this directory, we have included many of those ideas. We are also NHS Direct 111 grateful to organisations and individuals who have suggested entries, Police, Fire or Ambulance emergency 999 and who have checked it for accuracy. Police - non emergency 101 This version was updated October 2014. If you spot any errors or The Samaritans 08457 90 90 90 omissions, please email us at: [email protected] Age UK national helpline 0800 169 6565 If you are finding it difficult to find a service, call the council’s contact Age UK Leeds 0113 389 3000 centre on 222 4401, or visit any of our one stop centres (see page 89) Unless a telephone code is given, all the telephone numbers need the Leeds telephone code 0113 if you are dialling from a mobile phone or from another area. My doctor’s name and number are: ……............................................................................................................... .................................................................................................................................................................................................................................................................. All 0800, 0500 and 0808 numbers are Freephone numbers from ................................................................................................................................................................................................................................................................. landlines. Mobile charges may vary. Numbers that start with 0303 are charged as if they are 01 or 02 numbers and so are normally included Useful contact numbers: ………………............................................................................................................................................... in mobile or landline call packages. .................................................................................................................................................................................................................................................................. .................................................................................................................................................................................................................................................................. If you want more copies of this booklet you can visit your local one .................................................................................................................................................................................................................................................................. stop centre (see page 89), or ring Adult Social Care on 0113 222 4401. .................................................................................................................................................................................................................................................................. If you would like to receive the A-Z in large print, on tape, in Braille or specific entries in another language please ring us on 0113 222 4401. .................................................................................................................................................................................................................................................................. There will be an electronic version available on our website at ............................................................................................................................................................................................................................................................... www.leeds.gov.uk. Better Lives for people in Leeds Leeds City Council Adult Social Care 0113 222 4401 3 A We would like to know what you think about the directory. If you have any comments about the directory or would like to suggest A & E new entries please email [email protected] or phone 0113 Accident and Emergency services are at Leeds General Infirmary 222 4401. Inclusion in this directory does not imply that the council and St James’ hospital. The Children’s A & E department is at approves of or guarantees the organisations listed. Leeds General Infirmary. See also ‘Hospitals’, page 55. Adult Social Care is the part of the council that supports older people, adults with learning and physical disabilities, with sensory Abuse impairments and adults with mental health needs. Support is also Abuse can be physical, psychological, sexual, financial or neglect. offered to carers. It can happen anywhere and can be done by anyone. It can be stopped. The council may be able to help with: Care at home - from care workers, personal care, aids and If you believe someone is in imminent danger or in need of equipment, community meals immediate medical attention, dial 999 and ask for the police or Equipment or adaptions to your home such as grab rails, ramps, ambulance as appropriate. sensors and alarms If you want to report abuse to Adult Social Care, call the council’s contact centre. Care away from home - short stays, temporary care or permanent residential care 222 4401, or textphone 222 4410 For out of hours 240 9536 Web: www.leeds.gov.uk How to get support from the council - the basic steps 1. Contact Adult Social Care Services on 0113 222 4401 The Leeds Safeguarding Adults Partnership will give you 2. Someone will call you to arrange an assessment. If we cannot advice, if you are at all worried about a situation. help we may be able to put you in touch with another 224 3511 organisation who can Web: www.leedssafeguardingadults.org.uk 3. A care manager will talk to you, your family and friends about what help you may need Call the police for non-urgent crime and advice, 24 hours a day. 4. We will explain about costs or charges that there might be. 101 (The new non-emergency number) Charges depend on your financial situation. Web: www.westyorkshire.police.uk Facebook: facebook.com/westyorkshirepolice Twitter:@WestYorksPolice Access bus See ‘Transport’, page 110. 4 Better Lives for people in Leeds Leeds City Council Adult Social Care 0113 222 4401 5 A A If you’re affected by someone else’s drinking, Al-Anon offers support B Access Committee for Leeds B This group provides free independent advice and information to and advice in Leeds. To find your nearest group: C disabled people and their families, as well as other organisations 020 7403 0888 C D who want a better understanding of disability and access issues. Email: [email protected] D They campaign for better access and work as advocates for disabled Web: www.al-anonuk.org.uk E people across Leeds. E F Address: Osmondthorpe Resources Centre, Wykebeck Mount, Narcotics Anonymous offers advice and hosts meetings in Leeds. F Leeds LS9 0JE National helpline 0300 999 1212 G G 378 2805 or 07847475942 Web: www.ukna.org H Email: [email protected] H Adult Social Care I I See ‘Welcome’ page 3, contact see Leeds City Council, page 62. Adaptations J J See ‘Equipment and adaptations’, page 42. Advice K K Most of the entries in this A to Z list services and organisations that Addiction L will give you useful advice. It may be useful to look at a particular L Addiction Dependency Solutions is a charity that prevents and area of interest, such as ‘Carers’ (page 22), ‘Age UK’ (page 8) or M M reduces harm for people suffering from alcohol drugs misuse. In ‘Neighbourhood Network Schemes’ (page 75) for local contacts for N their Leeds city centre office they offer drop-ins, groups, individual where you live. N appointments and are open Monday to Friday. O For general advice, see ‘Citizens Advice Bureau’, page 29 or ‘One O Address: 18 East Parade, Leeds, LS1 2BH stop centres’, page 89. P 247 0111 P Q Email: [email protected] Advocacy Q Web: www.adsolutions.org.uk Advocacy is speaking up for someone else. Advocates will make sure R that the person they are helping knows all the facts and their rights R and will make sure their views are heard. It is more than just giving S Alcoholics Anonymous holds regular meetings across Leeds for S people looking for support. Search online or call to find your nearest advice - advocates can be with you explaining each step of a process, T group. and to make sure you understand and know what your rights are. T U National helpline 0845 769 7555 U Advonet is a support network for all advocacy providers in Leeds. If Local helpline 245 4567 V you or someone else