2019 INFORMS Conference on Service Science Smart Service Systems, Operations Management, and Analytics June 27th-29th, 2019 Nanjing, Jiangsu, China Sponsored By: INFORMS Service Science Hosted By：Nanjing University of Aeronautics and Astronautics (NUAA) College of Economics and Management (CEM) Supported By: East China University of Science and Technology Contents ICSS2019 Committees ...................................................................................- 1 - Keynote Speakers ..........................................................................................- 6 - Plenary Speakers ..........................................................................................- 10 - Program Overview .......................................................................................- 21 - Parallel Sessions ..........................................................................................- 23 - Key Contacts ................................................................................................- 30 - Map ..............................................................................................................- 35 - ICSS2019 Committees Conference Chairs: Hong Nie, Dequn Zhou, Robin Qiu, Hui Yang Professor Hong Nie President, Nanjing University of Aeronautics and Astronautics, China Prof. Hong Nie is the President of Nanjing University of Aeronautics and Astronautics. He has long been engaged in the research of aircraft structural dynamics and structural fatigue life prediction. He has been responsible for a variety of funds, such as the German "Humboldt" Research Fund, the Korea Science and Engineering Fund, the National Natural Science Foundation, the National 863 Program, the National 921 Project, and the National Major Science and Technology Project. He has worked on a number of research projects, presided over the preparation of 1 monograph, participated in the compilation of review manuals and 4 books, and published more than 150 articles in SCI and EI. He won the second prize of the National Science and Technology Progress Award, and the first prize for scientific research achievements of the provincial and ministerial level (for three times). He is currently the convener of the 7th Academic Assessment Committee of the State Council Academic Accreditation Group, Aerospace Aeronautical Science and Technology Group, Vice Chairman of the Chinese Aviation Academy, and Deputy Director of the Edit Professor Dequn Zhou Dean, College of Economics and Management, Nanjing University of Aeronautics and Astronautics, China Prof. Dequn Zhou is the Dean of Economics and Management, director of "Energy Soft Science Research Center". He has long been engaged in teaching and research in areas such as energy soft science, management science and engineering, and systems engineering. He is the chief expert of the National Philosophy and Social Science Fund Project entitled "Strategic Research on the Sustainable Development of China's Energy Development, Utilization, and Reserves under Uncertain Conditions". He carried out several research projects granted by the National Natural Science Foundation of China in energy strategy, mining cities, and energy efficiency. Besides, he has taken part in more than 20 key projects, such as the National Soft Science Fund Project, the Humanities and Social Science Fund Project of the Ministry of Education, and the Doctoral Fund Project of the Ministry of Education. - 1 - Professor Robin Qiu The Pennsylvania State University Dr. Qiu is a tenured full Professor at School of Information Science, The Pennsylvania State University. He holds a Ph.D. in Industrial Engineering and a Ph.D. (minor) in Computer Science both from The Pennsylvania State University. Dr. Qiu’s research interests include Big Data, Data Analytics, Smart Service Systems, Service Science, Service Operations and Management, Information Systems, and Manufacturing and Supply Chain Management. Dr. Qiu is the past Editor-in-Chief of INFORMS Service Science, and Advisory Editor for International Journal of Services Operations and Informatics, and an Associate Editor for IEEE Transactions on System, Man and Cybernetics and IEEE Transactions on Industrial Informatics. He also serves on Editorial Boards of many other international journals. Dr. Qiu is the founding Chair of the INFORMS Service Science Section and the founder of INFORMS Service Science. Prof. Hui Yang The Pennsylvania State University Dr. Hui Yang is the Harold and Inge Marcus Career Associate Professor in the Harold and Inge Marcus Department of Industrial and Manufacturing Engineering at The Pennsylvania State University, University Park, PA. Dr. Yang's research interests focus on sensor-based modeling and analysis of complex systems for process monitoring, process control, system diagnostics, condition prognostics, quality improvement, and performance optimization. His research program is supported by National Science Foundation (including the prestigious NSF CAREER award), Lockheed Martin, NSF center for e-Design, Susan Koman Cancer Foundation, NSF Center for Healthcare Organization Transformation, Institute of Cyberscience, James A. Harley Veterans Hospital, and Florida James and Esther King Biomedical research program. His research group received several best paper awards and best poster awards from IISE Annual Conference, IEEE EMBC, IEEE CASE, and INFORMS. - 2 - Program Co-chairs: Jing Ma, Weiwei Chen Professor Jing Ma Nanjing University of Aeronautics and Astronautics, China Dr. Jing Ma is Professor of the College of Economics and Management, Nanjing University of Aeronautics and Astronautics, China. She received her Ph.D. from the Nanjing University of Aeronautics and Astronautics in China. Her research interests include natural language processing, complex system control, and management information systems. She has been responsible for various research funds, such as the Chinese National Natural Foundations and National Defense Technology Foundation. Her research articles have appeared in top-ranking journals such as Scientific Reports, International Journal of Nonlinear Science, International Journal of Engineering Research and Applications, Information Systems Frontiers, Prof. Weiwei Chen The State University of New Jersey, USA Dr. Chen received his Ph.D. degree from University of Wisconsin-Madison, and the M.S. and B.S. degree from Tsinghua University, Beijing, China. Prior to joining Rutgers Business School, he was a Scientist at GE Global Research, NY, solving various problems from GE Energy, GE Aviation, Lockheed Martin and electric utility companies. Dr. Chen’s research interest lies in operations and finance interface, as well as supply chain operations planning and scheduling. He also works on simulation and randomized global optimization methodologies. He has extensive experience working with businesses and public sectors, especially in energy and healthcare, to improve strategic decisions and operational efficiencies using data analytics. His work has appeared in Operations Research, Manufacturing & Service Operations Management, Interfaces, Automatica, IEEE Transactions on Automatic Control, IEEE Transactions on Smart Grid, etc. - 3 - Program Committee Name Institution Ozgur Araz Nebraska-Lincoln, USA Ralph Badinelli Virginia Tech, USA Youakim Badr INSA, France Rahul Basole Georgia Institute of Technology, USA George Cai Santa Clara University, USA Mukun Cao Xiamen University, China Victor Chan Tsinghua University, China Xiangyun Chang East China University of Science and Technology, China Guoqin Chen Tsinghua University, China Jenny Chen Dalhousie University, Canada Jian Chen Tsinghua University, China Weiwei Chen Rutgers University, USA Zhixiang Chen Sun Yat-sen University, China Qiang Duan Penn State, USA Tijun Fan East China University of Science and Technology, China Siyang Gao City University of Hong Kong, Hong Kong Ziyou Gao Beijing Jiaotong University, China Na Geng Shanghai Jiaotong University, China Christoph Heitz ZHAW School of Engineering, Switzerland Lihua Huang Fudan University, China Ming-Hui Huang National Taiwan University, Taiwan Zuqing Huang Guangzhou University, China Kwang-Jae Kim POSTECH, Korea Zhibin Jiang Shanghai Jiaotong University, China Wei Jiang Shanghai Jiaotong University, China Haitao Li University of Missouri - St. Louis, USA Weian Li Tianjin, China Yijun Li Harbin Instiutte of Technology, China Chiehyeon Lim UNIST, Korea Ching-Torng Lin Dy-Yeh University, Taiwan Bin Liu Shanghai Maritime University, China Xiao Liu University of Arkansas, USA Xiao Lu Stevens Institute of Technology, USA Yingdong Lu IBM, USA Kelly Lyons University of Toronto, Canada Juan Ma Turner Broadcasting System, USA Tieju Ma East China University of Science and Technology, China Rym M'Hallah Kuwait University, Kuwait Paul Maglio UC Merced, USA Aly Megahed IBM, USA Paul Messinger U Alberta, Canada Chuanmin Mi Nanjing University of Aeronautics and Astronautics, China Ran Mo Central China Normal University, China Ashkan Negahban Penn State, USA Kai Pan The Hong Kong Polytechnic University, Hong Kong - 4 - Michael Pinedo NYU, USA Francesco Polese UniversitàdegliStudi di Salerno, Italy Gang Qian Nanjing Audit University, China Patrick Qiang Penn State, USA Robin Qiu Penn State, USA Changrui Ren IBM Beijing, China Huizhang Shen Shanghai Jiaotong University, China Xinning Su Nanjing University, China Tuure Tuunanen University of Jyväskylä, Finland Huimin Wang Hohai University, China Tina Wang Oxford University, UK Wenping Wang