Corporate Responsibility Report 2020 Contents 1. Message from the CEO 4 2. ESG Highlights 6 3. Attica Group 8 1. The Passenger Shipping Industry 9 2. About Attica Group 11 Section GOVERNANCE 17 4. Management 18 1. Corporate Governance 20 2. Corporate Responsibility 27 3. Materiality and Stakeholders 30 4. Achievements 2020 and Future Objectives 36 Section SOCIAL 38 5. Society 40 1. Economic Growth 42 2. Society Support 44 3. Responsible Procurement 49 4. Achievements 2020 and Future Objectives 52 6. Employees 54 1. Human Resources and Employment 56 2. Health and Safety 58 3. Equality and Diversity 62 4. Training and Development 65 5. Achievements 2020 and Future Objectives 68 7. Customers 70 1. Safety and Security 72 2. Responsible Communication 77 3. Quality and Satisfaction 79 4. Achievements 2020 and Future Objectives 84 Section ENVIRONMENTAL 85 8. Environment 86 1. Air Quality and Climate Change 88 2. Raw Materials and Solid Waste 94 3. Water and Liquid Waste 97 4. Achievements 2020 and Future Objectives 99 9. Summary 100 1. About this Report 100 2. Summary Data 101 3. Tables – GRI, Global Compact, Sustainable 112 Development Goals, ISO26000, NASDAQ & ATHEX Stock Exchange ESG Guidelines 4. Glossary 120 5. Independent Limited Assurance Report 121 6. Feedback Form 123 CORPORATE RESPONSIBILITY REPORT 2020 3 1 Message from the CEO Dear Readers, The year 2020 had significant Despite the challenging situation, we Our Group's 12th Corporate challenges for the entire World, continue to design and implement Responsibility Report, addresses the our Country, its Citizens, as well as projects and activities to transform our year 2020, and follows the Global Companies, as the necessary health Group and generate future added value Reporting Initiative’s Sustainability measures taken affected both our to all Stakeholders. However, at the Reporting Standards, continuing Group’s business activities, as well as same time we have the opportunity to our tradition for transparency and our employees’ daily operations. confirm that even under these adverse accountability, as we were the Acting responsibly towards our circumstances, Corporate Responsibility first passenger shipping company employees, customers, suppliers is the guiding compass for our activities, worldwide with a Corporate and shareholders, we implemented as our continued priority is to: Responsibility Report in accordance all necessary organizational and • Incorporate Responsibility into our with the GRI Standards. In addition, we operational adjustments to ensure Management practices. incorporated an ESG structure within this year’s Report, and also utilized the health of our office and marine • Support prosperity of Society. employees, customers and suppliers, and referenced accordingly NASDAQ • Create positive Employment as well as adopted operational and and Athens Stock Exchange ESG Conditions. financial measures to ensure our Guidelines. Group’s business continuity. We are • Ensure Our Passenger Safety. A milestone within 2020 was the proud to have achieved this, while • Reduce our Environmental Impact. completion of our 2018-2020 Corporate ensuring the uninterrupted connection Responsibility Strategy, which was of Mainland Greece with Aegean developed in 2017, in cooperation islands and neighboring Italy, all within with 60 Top Management Members, a challenging year with significant Directors and Managers from all our financial losses, transporting when Departments, aiming to improve our allowed millions of passengers and performance in a systematic and continuously essential goods to all measurable way. destinations we serve. 4 MESSAGE FROM THE CEO In total, we completed 73% of 104 Within this context, actions defined within our 2018-2020 I would like to thank all Corporate Responsibility Action Plan and managed to improve our Corporate those we worked together Responsibility maturity level by 28% in 2020, our partners, compared to 2017. At the same time, suppliers and customers, we achieved our overall Corporate Responsibility quantitative target, but mostly our employees, improved in all 7 Areas, while also who, in addition to patience achieved the individual quantitative and perseverance, showed targets in 6 of 7 Areas. unparalleled courage Within 2020, we already initiated a similar process to develop our new especially this year, and 2021-2023 Corporate Responsibility contributed to our Group’s Strategy. However, within this cycle we safe navigation through have incorporated a more extensive involvement both for our Corporate these extremely difficult Responsibility Team and our Top circumstances. Management Members, with our main objective being to improve our overall Corporate Responsibility maturity level by 17%. Have a pleasant reading, Spyridon Paschalis Chief Executive Officer Attica Group CORPORATE RESPONSIBILITY REPORT 2020 5 2 ESG Highlights GOVERNANCE SECTION SOCIAL SECTION Management Society • We improved our maturity • We trained 82% of • We distributed over €358.4 • We communicated our level on Corporate office employees on our million in economic value: Supplier Code of Conduct Responsibility by 28% Regulation of Professional over €79.4 million to to 100% of our suppliers, compared to 2017 Conduct & Business Ethics employees (for salaries, with 2 out of 3 already • 73% of 104 actions • We trained 81% of office benefits and insurance signing its acceptance defined in our Corporate employees on anti- payments), €50.4 million for • We doubled sales network Responsibility Action corruption taxes (including VAT and employees trained and port taxes), €18.4 million Plan 2018-2020 were • No violation cases increased training hours by completed to providers of capital 13.6% concerning our main (for interest and return • 60 Top Management principles and rules of payments), €13.6 million to • We welcomed 307 young Members, Directors professional behavior agents (for commissions), people from schools and and Managers from all occurred €155.6 million to suppliers universities visiting our departments participated • No corruption incidents (for purchases of goods vessels in the development of our occurred and services), €1.3 million Corporate Responsibility to society (for discount Employees • No bribery incidents related Strategy 2018-2020 tickets, implemented to our employees occurred • Responsibility is 1 out of • We improved our maturity programs, sponsorships 6 appraisal criteria for all level in all 7 Corporate • No non-compliance and donations) and €39.7 office employees Responsibility Areas, incident was recorded million for investments during audits of our and achieved the 2020 • We implemented or • We trained (at least contractors’ Management quantitative target set in supported 118 society once) 94.4% and 20.5% Systems 2017 in 6 of 7 Areas support programs, as well of our office and marine employees respectively • We increased by 8.5% the • 27 internal audits were as in 100% of the islands we number of quantitative conducted serve • We tripled the number of indicators we make • We did not make any • We collected 238 blood employees trained and reference to within the donations to political units through our voluntary increased training hours by Report parties blood donation programs in 86.9% • We have communicated • We were subject to 30 the last three years • 45.2% of work was our Regulation of external audits regarding • We spent 85.6% of total conducted remotely, while Professional Conduct & our Management Systems, procurement expenditure to 5,487 online meetings were Business Ethics to 100% of with no recorded non- local suppliers conducted our office employees compliance incident • We spent 20.8% of total • We employ 100% of our • We have communicated procurement expenditure employees with full time our Anti-corruption to small and medium-sized employment contracts Regulation to 100% of our enterprises (up to 50 • 100% of employees in office employees employees) Director positions are • 10% of supplier selection Greek criteria is related to their • No grievances regarding responsible operation our marine employee living conditions were filed 6 ESG HIGHLIGHTS ENVIRONMENTAL SECTION Environment • 100% of our employees • We were subject to 130 • We produced • We informed potentially received their annual leave, vessel inspections for approximately 4,380 KWh over 960,000 customers as planned protection measures electricity from renewable on Corporate Responsibility • We covered 25% of against the pandemic, 37 energy sources issues, such as permanent job openings for food hygiene and safety • We informed 100% environmental protection in offices by internal and 70 for Anti-Smoking of our employees on • We used 39% recycled candidates Law’s implementation, with environmental protection paper for all purposes and no non-compliance incident • We conducted internal issues 53% recycled toners/ink drills on Health and Safety • We maintain 5 corporate • 80% of monitors and cartridges issues (such as response websites, with over 2.5 60% of personal and • We increased use of to emergency situations) to million visitors annually and laptop computers we recycled or certified paper 100% of marine employees 2 mobile applications with use have energy-saving for commercial use to 44% over 3,500 downloads specifications • We transported from Customers • We increased the number • We use refrigerants that Islands free-of-charge over of information SMS sent to do not affect the ozone 75 tonnes of materials for • We informed over 930,000 our passengers by 69.2% layer