PITTVILLE CIRCUS, CHELTENHAM PITTVILLE CIRCUS, CHELTENHAM APPOINTMENT OF ICT SUPPORT ASSISTANT JANUARY 2020 THE SCHOOL AND DAY NURSERY Berkhampstead School is a leading independent preparatory day school and day nursery with 400 boys and girls aged between 3 months and 11 years. The School was founded in 1945 by Edna Andrews as a ‘happy and nurturing place’. Seventy years on, the school has changed beyond recognition, but ‘happy’ and ‘nurturing’ remain key to the school’s appeal and success. Children are happy at Berkhampstead. It is a close-knit community small enough for the staff to know each individual child’s strengths, needs and idiosyncrasies but large enough to offer a wide range of opportunity. A well-rounded education nurtures each pupil. Independent thinking and individuality are actively encouraged and our children are engaged, involved and listened to; young characters are given the confidence to blossom both inside and outside the classroom. Berkhampstead is a special place. It is a caring and safe community. It is a school that ensures children receive the best start possible. But Berkhampstead is so much more than that. The ‘Berky family’ is a bustling, busy hub of friendship, creativity and excitement that children are keen to return to day after day. Berkhampstead’s rich and varied curriculum blends academic rigour with plenty of musical and artistic creativity and sporting endeavours. With small classes and happy, motivated children, our results are eye- catching. Our Prep children (7 to 11 years old) use a dedicated and purpose-built science lab, music room, art room and cookery space. The use of specialist teachers in all subjects ensures that pupils are taught by professionals who enthuse and inspire within their individual areas of expertise. Pupils move from classroom to classroom during the day - an important opportunity to learn crucial organisational skills and to make the transition to secondary schools as smooth as possible. Berkhampstead’s school motto is ‘Perseverantia Vincit’. We believe the principle of ‘perseverance vanquishes’ is pivotal. Our children are encouraged to take risks, learn from mistakes but ultimately to keep trying to improve skills and conquer difficulties. The school’s house system encourages loyalty and a sense of competition. Our Berkhampstead School Platinum Award (similar to the Duke of Edinburgh Award) promotes teamwork, resilience and emotional intelligence to our Upper Prep pupils. ‘Perseverantia Vincit’ and the Berkhampstead ‘can-do’ attitude remain touchstones of day-to-day life of our school. From Year 3 all our pupils play in competitive sports fixtures. We are delighted to use the picturesque and historic Victoria Cricket Ground (home to Cheltenham Cricket Club) as our base for boys’ and girls’ cricket. Our all-weather Multi-use Games Area provides an on-site location for PE, games and sport allowing children to access tennis and netball courts along with hockey, lacrosse and basketball facilities. Berkhampstead Day Nursery was opened in 2011 and has gone from strength to strength. It currently cares for over 135 children each week and over the last 8 years nearly 100 children have successfully transferred to the School from the Day Nursery. THE ROLE The post of ICT Support Assistant reports to the Bursar to provide support in the delivery of the School and Day Nursery’s strategic and operational plans. This is a key post in the support team. The position will be responsible for providing ICT support to all staff including assisting the Marketing Team with the technical complexities associated with social media and managing the School and Day Nursery’s Management Information Systems. The ideal candidate should have relevant experience and qualifications in the delivery of IT support (ITIL qualifications would be highly desirable). He/she will be working for the Bursar in an autonomous role. This is an all-round role requiring good interpersonal qualities as well as excellent ICT skills. He/she is required to support the aims, values and ethos of the school and should maintain a professional appearance and manner in the performance of his/her duties. An ability to maintain confidentiality is essential. MAIN RESPONSIBILITIES TO SUPPORT THE BURSAR BY: • Regular monitoring of the IT Network infrastructure and close liaison with our network support provider. • Testing the ICT network at the start of each term and troubleshooting staff devices which may include delivering basic training to staff. • Examining economies of scale and opportunities for cost reduction and/or value for money across the school’s infrastructure. • Securely installing, maintaining, upgrading, configuring, administrating, troubleshooting and repairing IT systems and software including Management Information Systems. • Ensuring failover systems are in place. • Administration of the Active Directory/Office 365/Azure/Sharepoint structure including user account creation and group policy management. • Administering the Office365 backup solution. • To install any hardware or software as directed by the Bursar or Headmaster to ensure all procedures are fully documented and that a log of configuration changes is maintained. • Provide relevant cyber security training to staff and implement appropriate cyber security measures. • Manage the IT support task list and ensure jobs are logged. • The administration of all software. • Work with the Bursar to develop the IT support task list so that reporting and trend analysis can be carried out. • General housekeeping including the archiving of any redundant files, sharing of drives and files and ensuring a secure environment by using Sharepoint file permissions and access rights. • Liaising with outside agencies for faults/repairs/errors in or queries with hardware/software, including management Information Systems that is under warranty and/or is part of a service legal agreement. • Procurement of new hardware platforms. • Management of the web filter system. • Maintain appropriate software licences. • Provide ICT support to Governors when requested. • Manage the School and Day Nursery iPad stock through the MDM system. • Manage the central telephony system and the School mobile telephones. • Ensuring a clean and tidy work environment in compliance with Health & Safety laws. MANAGEMENT • Plan for major developments of the IT service and project manage their implementation. • Develop and implement IT policies and procedures, including those for system architecture, security, disaster recovery, standards, and service provision with the Bursar. • Adhere to ITIL IT management practices and internal IT procedures. • Ensure infrastructure and systems are robust. ICT PLATFORMS • iSAMS • iFinance (accountsIQ) • CJM School Manager (superseded by iSAMS) • Office365 • Sharepoint • First steps • Social media (Instagram, Twitter) • Ipad MDM CROSS CURRICULUM PROVISION • Help with hardware and software problems arising from the use of IT equipment. • Giving advice to relevant stakeholders regarding IT matters. • Promoting the use of IT, including the use of PCs, digital cameras, video and projection. • Participation in and advice regarding the training of staff including Management Information Systems and including the provision of written guidance materials where necessary. ADDITIONAL DUTIES • Undertake appropriate learning and training as directed to keep abreast of development and management in IT including as it relates to all systems. • Undertake such duties as may, from time to time, reasonably requested within the level of the post, e.g. demonstration of IT facilities during public events. • The post holder must comply with the Data Protection Act 2018, the Computer Misuse Act 1990 and all other policies operating at the School. • To report any health and safety problems relating to IT equipment to the Bursar. SUMMARY PERSON SPECIFICATION • A willingness and desire to help others achieve their aims through ICT support. • Good Excel skills and competency with other MS Office packages. • Highly organised, ability to meet deadlines and work under pressure. • Excellent planning and organisational skills; the ability to prioritise. • Good interpersonal skills and the ability to communicate confidently, intelligently and effectively both verbally and in writing with a variety of stakeholders. • Efficient, supportive and helpful. • High standards of performance, and personal presentation; takes pride in own work. • A team player with an enthusiastic, positive attitude and a good sense of humour. • Ability to deal with sensitive information with the utmost discretion and to maintain confidentiality at all times. TERMS AND CONDITIONS The School is open during term-time from 8.30am to 4.30pm. The Day Nursery is open for 51 weeks of the year from 8.00am to 6.00pm. Whilst ICT support is necessary to support staff throughout the operating periods, it is more important to the School that the right individual is selected. Consequently, the suggested working hours would be Monday to Friday 8.00am to 12.00pm but this can be discussed during the interview. Start date: As soon as can be agreed. The annual salary will be competitive and according to qualifications and experience. Salaries are inclusive of holiday pay; and are paid monthly. The first six months of employment will be a probationary period. During this period, performance and conduct will be monitored. The School may extend the probationary period at its discretion. In the probationary period, the notice required to