RFP FOR SELECTION OF LOCAL SYSTEM INTEGRATOR FOR IMPLEMENTATION OF INTEGRATED COMMAND AND CONTROL CENTRE AND SMART ELEMENTS IN HUBBALLI-DHARWAD Volume 2: Scope of Work Dated: June 2018 RFP No. HDSCL/ ICCC/ 2018-19 HUBBALLI DHARWAD SMART CITY LIMITED RFP FOR SELECTION OF LOCAL SYSTEM INTEGRATOR FOR IMPLEMENTATION OF INTEGRATED COMMAND AND CONTROL CENTRE AND SMART ELEMENTS IN HUBBALLI --- DHARWAD Vol 2: Scope of work 2 RFP FOR SELECTION OF LOCAL SYSTEM INTEGRATOR FOR IMPLEMENTATION OF INTEGRATED COMMAND AND CONTROL CENTRE AND SMART ELEMENTS IN HUBBALLI --- DHARWAD Contents 1. Introduction ................................................................................................................................................ 5 1.1 Bidding Data Sheet ........................................................................................................................................ 5 1.2 Project Objectives .......................................................................................................................................... 7 2.0 Project Scope of Work ............................................................................................................................. 9 2.1 Level 1: Integrate and View ................................................................................................................. 9 2.2 Level 2: Integrate Command and Control ....................................................................................... 10 2.3 Level 3: Implement, Command, Control and Fully Operate ......................................................... 10 2.4 Finalization of the detailed Technical Architecture for smart city network ............................... 12 2.5 Finalization and submission of a detailed technical architecture ................................................ 12 2.6 Roles & Responsibilities of MSI & LSI ............................................................................................. 16 2.7 Other expectations for Local System Integrator ............................................................................. 18 2.7.1 Components and Service Overview ............................................................................... 22 2.7.2 Solution Architecture ......................................................................................................... 23 2.8 Scope of services ................................................................................................................................. 27 2.8.1 Implementation and Integration Services ...................................................................... 27 2.8.2 Assessment, Site Survey and project plan ...................................................................... 29 2.8.3 Site Clearance obligations & other relevant permissions .......................................... 30 2.8.4 Integrated Command and Control Centre ...................................................................... 30 3. Layered View of ICT Solutions ............................................................................................................ 38 3.1 Level 1: Integrate and View .............................................................................................................. 38 3.2 Level 2: Integrate Command and Control ...................................................................................... 38 3.3 Level 3: Implement, Command, Control and Fully Operate ........................................................ 38 4. Detailed Scope of Work .................................................................................................................. 39 Level 1: Integrate and View ........................................................................................................................... 39 4.1 City Surveillance System .......................................................................................................... 39 4.2 Smart Governance ...................................................................................................................... 40 4.3 Emergency and Disaster Management ................................................................................. 41 4.4 Intelligent Transport Management System ....................................................................... 42 4.5 Smart Energy / Power ............................................................................................................... 43 4.6 Smart Water .................................................................................................................................. 45 Level 2: Integrate Command and Control ....................................................................................................45 4.7 Smart Parking & Payment System ......................................................................................... 45 4.8 Smart Poles ........................................................................................................................................ 46 4.9 CCMS for LED Street Lights .................................................................................................... 50 4.10 GIS Based Property Management System ........................................................................... 51 4.11 Any Other Sensor ......................................................................................................................... 51 Level 3: Implement, Command, Control and Fully Operate ..................................................................... 52 4.12 Integrated Command and Control Center (ICCC) ............................................................. 52 4.13 Smart IT Solid Waste Management ...................................................................................... 60 Vol 2: Scope of work 3 RFP FOR SELECTION OF LOCAL SYSTEM INTEGRATOR FOR IMPLEMENTATION OF INTEGRATED COMMAND AND CONTROL CENTRE AND SMART ELEMENTS IN HUBBALLI --- DHARWAD 4.14 Geographical Information System (GIS) ............................................................................ 70 4.15 Other ICT Components .............................................................................................................. 74 4.16 Other Expectations for LSI ....................................................................................................... 74 4.17 Common Components ...............................................................................................................78 5. Handholding and Training ........................................................................................................... 124 6. Project Implementation Timelines ........................................................................................... 128 7. Project Deliverables ........................................................................................................................ 131 8. Payment Terms and Schedule ..................................................................................................... 133 8.1 Payment Schedule .............................................................................................................................. 133 9. SERVICE LEVELS ............................................................................................................................ 135 9.1 Service Level Agreements & Targets ................................................................................................. 135 9.2 Service Level Monitoring ................................................................................................................... 135 9.3 Measurement & targets ...................................................................................................................... 136 9.3.1 Implementation phase related performance levels .......................................................................... 136 9.3.2 Operation & Maintenance Period Penalty ........................................................................................ 139 9.3.3 Measurement of Response and Resolution ...................................................................................... 144 9.3.3.1 Deducts for Non Performance (Penalty) for Critical Components: ............................................ 144 9.3.3.2 Deducts for Non Performance (Penalty) for Non- Critical Components: ................................... 145 9.4 Reporting Procedures ........................................................................................................................ 146 9.5 Issue Management Procedures .......................................................................................................... 146 9.6 Service Level Change Control ............................................................................................................ 146 10.0 Integration Capabilities .......................................................................................................................... 148 11.0 Other Requirements ................................................................................................................................ 150 12.0 Annexure- I: List of Locations ................................................................................................................ 151 Vol 2: Scope of work 4 RFP FOR SELECTION OF LOCAL SYSTEM INTEGRATOR FOR IMPLEMENTATION OF INTEGRATED COMMAND AND CONTROL CENTRE AND SMART ELEMENTS IN HUBBALLI --- DHARWAD 1. Introduction