sustainability report 2020 table oF Contents letter FroM tHe Ceo ................................................................................... 3 stakeHolders ............................................................................................30 Stakeholder survey ....................................................................................................................................................................................... 31 Materiality ....................................................................................................................................................................................................... 32 our approaCH ............................................................................................. 5 Suppliers......................................................................................................................................................................................................... 33 Sustainability approach...................................................................................................................................................................................5 Customers ...................................................................................................................................................................................................... 35 Sustainability Strategy - Sustainable Development Goals.........................................................................................................................5 Employees ...................................................................................................................................................................................................... 37 Investors .......................................................................................................................................................................................................... 38 Regulatory authorities .................................................................................................................................................................................. 38 Corporate GoVernanCe ..............................................................................7 Local communities ........................................................................................................................................................................................ 38 Sustainability coordination .............................................................................................................................................................................7 Non-profit organisations ............................................................................................................................................................................... 39 Corporate Compliance ....................................................................................................................................................................................8 Future generations ........................................................................................................................................................................................ 39 Risk management ............................................................................................................................................................................................8 Media .............................................................................................................................................................................................................. 40 Data protection .............................................................................................................................................................................................. 40 Blocking certain electronic data on the internet ...................................................................................................................................... 40 CliMate proteCtion .................................................................................... 9 Safe use of mobile phones, electromagnetic fields ................................................................................................................................ 41 Emissions and energy efficiency ................................................................................................................................................................ 11 Service availability ......................................................................................................................................................................................... 42 Energy efficiency ........................................................................................................................................................................................... 14 Sponsorship ................................................................................................................................................................................................... 42 Environmental impacts ................................................................................................................................................................................. 15 Membership of industrial and other associations, national or international advocacy organizations ............................................ 43 Waste ............................................................................................................................................................................................................... 16 Environmental and social external initiatives............................................................................................................................................ 43 eduCation ....................................................................................................17 appendix .....................................................................................................44 Digital competency ....................................................................................................................................................................................... 18 Key operating statistics of Magyar Telekom Group ................................................................................................................................ 44 Industry-specific succession pool .............................................................................................................................................................. 18 Assurance statement .................................................................................................................................................................................... 46 Edutainment, inspitainment ........................................................................................................................................................................ 19 GRI Content Index ......................................................................................................................................................................................... 47 Protection of our children in the digital age .............................................................................................................................................. 19 Compliance with the principles of the UN Global Compact .................................................................................................................. 70 List of Abbrevations ...................................................................................................................................................................................... 71 diGitally enabled sustainability ............................................................. 21 Impressum ...................................................................................................................................................................................................... 73 ICT for sustainability ..................................................................................................................................................................................... 22 Innovation for sustainability ......................................................................................................................................................................... 22 Volunteering ................................................................................................................................................................................................... 23 diVersity & inClusion .................................................................................24 letter from the ceo 3 table oF Contents letter FroM tHe Ceo dear reader, 2020 was an extraordinary year in every meaning of the 2020 was extraordinary not only because of the pandemic: many word. We faced a series of unprecedented challenges soci- historic events took place at Telekom, but fortunately, all of them ally, economically, but primarily on the front of healthcare. were positive in their nature. All the major innovative initiatives we The shock was unexpected and drastic, so most probably embark upon are aimed at