"Charting the Course ... ... to Your Success!" Updating Support Skills on Microsoft Windows 7 Course Summary Description The goal of this course is to provide students with the knowledge and skills necessary to update their support skills on the Microsoft Windows 7 operating system. Objectives At the end of this course, students will be able to: Motion Describe the various editions and feature sets of Windows 7. Configure new features in Group Policy Describe the user interface enhancements, user profiles and Internet Explorer 8. Manage devices, printers, and power management Explain the Next Generation Networking Stack, IPv6 and IPsec in Windows 7. Setup the client configuration for Network Access Protection (NAP), VPNs, DirectAccess and BranchCache Manage files and folders with libraries, folder redirection and offline files. Configure instant search and search federation. Manage computers with Remote Desktop, WinRM, Task Scheduler and PowerShell 2.0. Secure Windows 7 using user account control, file and registry virtualization, BitLocker, Credential Manager and AppLocker Configure and manage Windows Firewall with Advanced Security. Backup and restore Windows 7 using files, images and shadow copies. Manage storage via disk partitioning, virtual hard disks (VHD) and how to start Windows 7 from a VHD file. Troubleshoot Windows 7 using Event Viewer, Task Manager, Reliability Monitor, Resource Monitor and the Action Center. Topics Overview of Windows 7 Network Enhancements Managing Desktop Configurations with Securing Windows 7 Group Policy Backup and Storage Configuring User Environments Troubleshooting Windows 7 Managing Files and Folders Managing Desktop Computers Audience This course is intended for Help Desk Personnel, Desktop Support Technicians, IT Professionals, Consultants and other people responsible for supporting and/or administering desktop and mobile computers on Microsoft Windows 7. These individuals will have a need to simplify ongoing management and reduce support costs. Due to the nature of this material, this document refers to numerous hardware and software products by their trade names. References to other companies and their products are for informational purposes only, and all trademarks are the properties of their respective companies. It is not the intent of ProTech Professional Technical Services, Inc. to use any of these names generically PT7872_UPDATINGSUPPORTSKILLSONMICROSOFTWINDOWS7.DOC "Charting the Course ... ... to Your Success!" Updating Support Skills on Microsoft Windows 7 Course Summary (cont’d) Prerequisites Students should have a working knowledge of the following: Experience with TCP/IP networks Experience working in a Microsoft Active Directory domain environment Experience using desktop and command-line troubleshooting tools Experience installing and troubleshooting desktop applications Experience configuring registry and group policy settings. Duration Three days Due to the nature of this material, this document refers to numerous hardware and software products by their trade names. References to other companies and their products are for informational purposes only, and all trademarks are the properties of their respective companies. It is not the intent of ProTech Professional Technical Services, Inc. to use any of these names generically PT7872_UPDATINGSUPPORTSKILLSONMICROSOFTWINDOWS7.DOC "Charting the Course ... ... to Your Success!" Updating Support Skills on Microsoft Windows 7 Course Outline I. Overview of Windows 7 3. Implementing Group Policy Preferences This module provides an overview of Windows 7. 4. Practice: Working with Group Policy Lessons presented in this module will provide an Preferences understanding of the various editions, features and performance enhancements. You will also learn the III. Configuring User Environments difference between 32 bit and 64 bit versions and This module describes how to configure the user the various supported languages. environment. Lessons presented in this module will A. Comparing Windows 7 Editions provide an understanding of user interface 1. Windows 7 Super Set model enhancements, user profiles and Internet Explorer 8. 2. Feature Summary You will also learn how to manage devices, printers, 3. Choosing the Right Edition and power management. B. Choosing the Right Platform A. User Interface Enhancements 1. Comparison of Windows 7 32-bit and 1. Aero Preview 64-bit 2. Keyboard Shortcuts 2. Patchguard or Kernel Patch Protection 3. Jumplists 3. Driver Signing 4. Window Shake C. Performance Enhancement Technologies 5. Customizing the Notification Area 1. SuperFetch 6. Practice: Working with UI 2. ReadyBoost Enhancements D. Language Support B. User Profiles 1. Multiple Language Support 1. Overview of User Profiles in Windows 7 2. Configuring Region and Language 2. Creating the Default Profile Settings 3. Managing the Profile Size 3. Adding Language Packs 4. Practice: Working with User Profiles C. Devices and Printers II. Managing Desktop Configurations 1. Device Stage This module describes how to manage desktop 2. Adding a Printer configurations on Windows 7. Lessons presented in 3. Location Aware Printing this module will detail how to install the management 4. Print Management Console tools and configure new features in Group Policy. 5. Deploying Printers using Group Policy You will also learn how to implement Group Policy 6. Practice: Working with Devices and preferences. Printers A. Installing Management Tools on Windows 7 D. Power Management 1. Remote Server Administration Tools 1. What's new in Windows Power 2. Managing Administration Tools Management B. New Features in Group Policy 2. Power Plans 1. Group Policy Client Service 3. Configuring Power Management from 2. Group Policy Templates AD 3. New Group Policy Categories 4. Troubleshooting Power Management 4. Local Group Policies 5. Practice: Working with Power 5. Troubleshooting Group Policy Management 6. Practice: Working with Group Policy E. Internet Explorer 8 A. Group Policy Preferences 1. What's new in Internet Explorer 1. What are Group Policy Preferences 2. InPrivate Browsing 2. Prerequisites for Group Policy 3. Accelerators Preferences 4. Configuring IE using Group Policy Due to the nature of this material, this document refers to numerous hardware and software products by their trade names. References to other companies and their products are for informational purposes only, and all trademarks are the properties of their respective companies. It is not the intent of ProTech Professional Technical Services, Inc. to use any of these names generically PT7872_UPDATINGSUPPORTSKILLSONMICROSOFTWINDOWS7.DOC "Charting the Course ... ... to Your Success!" Updating Support Skills on Microsoft Windows 7 Course Outline (cont’d) 5. Practice: Working with Internet Explorer 4. Practice: Working with Remote Desktop B. WinRM IV. Managing Files and Folders 1. What is WinRM This module describes how to manage files and 2. Configuring WinRM folders in Windows 7. Lessons presented in this 3. Using WinRM for Remote Console module will explain and how to manage libraries, 4. WinRM for Systems Management folder redirection and offline files. You will also learn 5. Practice: Working with WinRM how to configure instant search and search C. Task Scheduler federation. 1. Triggers A. Libraries 2. Actions 1. What are Libraries 3. Scripting Task Scheduler 2. Managing Libraries 4. Practice: Working with Task Scheduler 3. Remote Locations in Libraries A. PowerShell 2.0 4. Practice: Working with Libraries 1. Introducing PowerShell B. Folder Redirection 2. PowerShell Remoting 1. What is Folder Redirection 3. PowerShell ISE 2. Configuring Folder Redirection 4. PowerShell for Windows Management 3. Practice: Working with • Folder 5. Practice: Working with PowerShell 2.0 Redirection C. Offline Files VI. Network Enhancements 1. Offline Files Enhancements This module describes the network enhancements 2. Configuring a File Server for Offline made in Windows 7 and how to work with them. Files Lessons presented in this module will explain the 3. Managing the Offline Files Cache Next Generation Networking Stack, IPv6 and IPsec. 4. Practice: Working with Offline Files You will also learn how to setup the client D. Instant Search configuration for Network Access Protection (NAP), 1. What is Instant Search VPNs, DirectAccess and BranchCache. 2. Managing Search Indexing A. Next Generation Network Stack 3. Adding Search Locations 1. What is the Next Generation Networking 4. Practice: Working with Instant Search Stack E. Search Federation 2. Performance Enhancements 1. What is Federated Search 3. Network Location Awareness 2. Deploying Search Federation B. IPv6 3. Practice: Working with Search 1. IPv6 in Windows 7 Federation 2. IPv6 Addressing 3. IPv6 Transition Technologies V. Managing Desktop Computers 4. Practice: Working with IPv6 This module describes how to manage Windows 7 C. Network Access Protection desktop computers. Lessons presented in this 1. What is Network Access Protection module will explain remote desktop and how to use 2. NAP Infrastructure Components the WinRM tool. You will also learn how to manage 3. NAP Client Configuration computers with Task Scheduler and PowerShell 2.0. 4. Practice: Working with Network Access A. Remote Desktop Protection 1. What's new in Remote Desktop D. IPsec 2. Using the Remote Desktop Client 1. What's New in IPsec 3. Remote Assistance 2. IPsec Authentication Due to the nature of this material, this document refers to numerous hardware and software products by their