Student Admissions JOB TITLE JOB NUMBER 0651-19 Officer Kedleston Road, Derby, LOCATION SALARY £27,704 - £28,255 per annum DE22 1GB DEPARTMENT / Student Admissions Team, Student Lifecycle Division, The Registry COLLEGE Reports to the Student Admissions Manager Works with e.g.: REPORTING . Assistant Registrar, Student Lifecycle RELATIONS . PVC Deans, Deputy Deans . Director of International Recruitment & Collaborations . Heads of School, Discipline Leads, Course Directors . Head of Student Recruitment . College Marketing Managers . External stakeholders and other public bodies To provide a recruitment, conversion and administration service that demonstrates gold standard applicant and customer service consistently for all academic Colleges. Admissions office staff will display positive attitudes, behaviours and attributes which support excellence, innovation and achievement. The post holder will develop and maintain the Registry professional standards, actively engaging in Continual Professional Development and adopting good practice from the sector. The Student Admissions Office is a division of the Student Lifecycle area within The Registry. Our primary focus is to support our academic Colleges in meeting their aspirations for recruiting students of the highest talent and potential to planned intake targets. We handle some 30,000 applications per year to undergraduate and taught postgraduate programmes, for the most part making centralised decisions. Additionally, the department governs the process of admission which may be undertaken in other business units of the University. Working together with colleagues in academic colleges and professional services, we aim to provide a high quality user experience for applicants and staff who support the applicant DEPARTMENT journey (admission to graduation). We are committed to excellence and continuous GOALS & improvement in all that we do and aim to provide a service that is fair, compliant, professional BEHAVIOURS and dynamic. As a member of the Student Admissions leadership team, working alongside the Student Records & Awards Officer, Research Support Officer, Partnerships Support Officer and Student Lifecycle Development Team, you will support the Student Admissions Manager and Assistant Registrar, Student Lifecycle. In doing so, you will uphold the following goals and behaviours for The Registry: 1. Play a leading part in developing and embedding a Registry culture which is exciting, dynamic, ambitious and passionate about applicant/student experience. 2. Demonstrate leadership behaviours which support and encourage a ‘one Registry’ ethos, and actively seek to promote and embed this approach with all Registry colleagues. 3. Develop mutually supportive relationships and partnerships with Academic and Professional Service Colleagues to ensure that the needs of the University are being supported with a particular focus on supporting the following strategic priorities: a. Teaching Excellence Framework (TEF) b. National Student Survey (NSS) c. Research Excellence Framework (REF) d. Retention and achievement of students Page 1 of 6 Sensitivity: Internal 4. Demonstrating and driving a Registry ethos of staff development, wellbeing and a healthy Registry culture 5. Committed to departmental success and not constrained to team performance 6. Develop, review and maintain services which are driven by research and evidenced based design and which are underpinned by appropriate measures for benchmarking performance and achievement. 7. Collective responsibility for resource management & budget. 8. Ensure compliance with institutional performance expectations within the higher education sector, including regulatory requirements of e.g; the Office for Students (OfS), the Quality Assurance Agency as Designated Quality Body, Student Loan Company, Office of the Independent Adjudicator, Competition and Markets Authority, Professional Statutory Regulatory Bodies, and other regulatory standards and agencies. Role Purpose To help deliver the centralised admissions and recruitment service for the Institution. This will entail working at all levels across the institution on planning and delivery of the admissions policy and strategy. Ensure robust, accurate and timely management information is available to inform institutional decision-making. Ensure agreed service levels are met effectively and efficiently. Take a supporting role on institutional liaison with the Universities and Colleges Admissions Service (UCAS), other admissions’ organisations and representative bodies. You will dynamically lead and manage the operational delivery in the Student Admissions team under the direction of the Student Admissions Manager and work closely with key stakeholders to ensure a process of fair and compliant admissions to the University. You will be a supportive influence internally and an active participant in key external groups/forums. You will be the Data Champion for all data within your business area, leading the processing and management of the data in line with data security policies. Based on a full understanding of how the data is consumed you will implement the improvements needed and monitor the data quality ensuring compliance with Registry data definitions. You will support the wider work of the Registry, providing an excellent applicant/student experience and assisting in key University operational activities e.g. clearing, applicant confirmation for admission, open days, outreach events, exams, graduation, enrolment, etc. Principal Duties & Responsibilities 1. Support the Student Admissions Manager on operational delivery and continuous improvement of procedures, processes, systems, activities and associated KPI’s. This will include research and recommendation of entry tariff points/grades, ensuring effective governance of for external returns e.g. HESA and metrics for university league tables. 2. Maintain and evolve further the applicant conversion culture to support institutional goals for candidate quality and recruitment targets. In doing so, to continually improve the approach, tools and methodologies used by the admissions team when supporting applicant needs. 3. Uphold and guard the Admissions Policy for the institution and the interpretation of it. 4. Work with the Student Admissions Manager to implement practice which widens participation to higher education and upholds the values of equality and social inclusion in admissions. 5. Ensure that customer services provided to University staff, applicants and students are delivered efficiently and to a high standard. Assist in establishing service level agreements with internal customers and service providers. In Page 2 of 6 Sensitivity: Internal doing so, help establish a Customer Service culture, reviewing feedback from applicants, students, partners and stakeholders and adjusting services to reflect customer needs and requirements. 6. Support institutional liaison with UCAS and other relevant bodies and in particular helping gather information to assist with responding to consultations and directives as required. 7. Ensure clear, effective and timely communication as appropriate to internal and external stakeholders. In particular to help produce data / content for reports for the Student Admissions Manager, Assistant Registrar, Student Lifecycle and others that are authoritative and support institutional decision making. 8. Liaise and support the Student Admissions Manager to create and maintain institutional groups/methods for engaging and supporting college management, admissions tutors and others. This will serve to support consultation but also to brief and inform colleagues in the institution on admissions developments and requirements; including the development of new/reformed qualifications for entry to Higher Education. 9. Provide line management to the Student Admissions Deputy Officers, ensuring that they are enabled and supported to deliver excellent services, in line with the goals set out by the Student Admissions Manager and Assistant Registrar, Student Lifecycle. 10. Deputise for/represent the Student Admissions Manager when required by supporting management of senior relationships and the profile of the Student Admissions area. 11. Ensure that at all times the admissions team act in a responsible, professional manner and comply with General Data Protection Regulations (GDPR) and data security legislation/policy. 12. Develop and document all the key policies, procedures and standards relating to key operations within admissions and ensure they are regularly reviewed and updated. 13. Provide a high level of technical expertise, support and tactics to benefit recruitment, conversion and compliance. 14. Leadership of the enquiries team and application processing team within Student Admissions, ensuring seamless processes, systems and relationships are established and embedded. Ensure evolution, efficacy and efficiency by working closely with the student lifecycle development team. 15. Develop and deliver a programme of induction, training and continuous development for staff from The Registry, academics in Colleges and relevant business units to ensure a deep understanding of relevant procedures, delivery schedule, systems, data/reporting, compliance requirements and technicalities. 16. Support and actively drive digital/technological advancement of services and people in collaboration with the Student Lifecycle Development, Registry Systems and ITS teams to assist with the design and delivery of implementations/programmes