ThinkPad E570, E570c, and E575 User Guide Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support Fifth Edition (September 2017) © Copyright Lenovo 2016, 2017. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS- 35F-05925. Contents Important safety information . v Using the TrackPoint pointing device. 19 Read this first. v Using the trackpad. 20 Important information about using your computer . v Using the trackpad touch gestures . 21 Conditions that require immediate action . vii Customizing the ThinkPad pointing device . 22 Service and upgrades . viii Replacing the cap on the pointing stick . 22 Power cords and power adapters . ix Power management . 23 Extension cords and related devices. ix Using the ac power adapter . 23 Plugs and outlets . x Using the battery . 23 Power supply statement . x Managing the battery power . 25 External devices . xi Power-saving modes . 25 General battery notice . xi Cabled Ethernet connections . 26 Notice for removable rechargeable battery . xi Using the wireless-LAN connection . 26 Notice for non-rechargeable coin-cell battery . xii Wireless connections . 27 Heat and product ventilation . xiii Using the Bluetooth connection. 27 Electrical current safety information . xiv Using the Airplane mode . 27 Laser safety information . xv Using the NVIDIA Optimus Graphics feature. 28 Liquid crystal display (LCD) notice . xv Using audio features . 28 Using headphones or earphones . xv Using the camera . 28 Plastic bag notice . xvi Using the optical drive . 29 Glass parts notice . xvi Using a media card . 29 Using an external display . 30 Chapter 1. Product overview . 1 Traveling with your computer . 31 Computer controls, connectors, and indicators . 1 Front view . 1 Chapter 3. Enhancing your Right-side view . 2 computer. 33 Left-side view . 4 Finding ThinkPad options . 33 Bottom view . 5 ThinkPad USB–C Dock . 33 Status indicators . 5 Setting up the ThinkPad USB–C Dock . 33 Important product information labels . 7 ThinkPad USB–C Dock overview . 34 Machine type and model label . 7 FCC ID and IC Certification number . 7 Chapter 4. Accessibility, ergonomic, Labels for the Windows operating systems . 8 and maintenance information . 37 Computer features. 9 Accessibility information . 37 Computer specifications . 10 Ergonomic information . 39 Operating environment . 10 Cleaning and maintenance . 40 Lenovo programs . 11 Chapter 5. Security . 43 Accessing Lenovo programs . 11 Using passwords . 43 An introduction to Lenovo programs . 11 Passwords introduction . 43 Chapter 2. Using your computer . 15 Setting, changing, or removing a password . 44 Registering your computer . 15 Hard disk security . 45 Frequently asked questions . 15 Setting the security chip . 45 Getting help about the Windows operating Using the fingerprint reader . 46 system . 16 Deleting data from your storage drive . 47 Using the special keys . 16 Using firewalls . 48 Using the ThinkPad pointing device . 19 Protecting data against viruses . 48 ThinkPad pointing device overview . 19 © Copyright Lenovo 2016, 2017 i Chapter 6. Advanced Resetting your computer . 87 configuration. 49 Using advanced startup options . 87 Installing a new operating system . 49 Recovering your operating system if Windows Installing the Windows 7 operating system . 49 10 fails to start . 87 Installing the Windows 10 operating system . 50 Creating and using a recovery USB drive . 87 Installing device drivers . 51 Chapter 9. Replacing devices . 89 Using the ThinkPad Setup program . 52 Static electricity prevention . 89 Configuring ThinkPad Setup . 52 Replacing the removable battery . 89 Changing the startup sequence . 53 Replacing the keyboard. 91 Updating the UEFI BIOS. 53 Replacing the bottom cover . 95 BIOS menu . 54 Replacing the optical drive . 96 Using system management . 63 Replacing a memory module. 97 Chapter 7. Troubleshooting Replacing the internal storage drive . 99 computer problems . 67 Replacing the M.2 solid-state drive . 101 General tips for preventing problems . 67 Replacing the coin-cell battery . 103 Troubleshooting . 67 Chapter 10. Getting support. 105 Diagnosing problems . 67 Getting help and service . 105 Computer stops responding . 68 Before you contact Lenovo . 105 Spills on the keyboard . 69 Using diagnostic programs . 106 Error messages . 69 Lenovo Support Web site . 106 Beep errors. 71 Calling Lenovo . 106 Memory module problems . 71 Purchasing additional services . 107 Ethernet problems . 72 A wireless LAN problem . 73 Appendix A. Regulatory Bluetooth problem . 73 information. 109 ThinkPad pointing device problems . 73 Certification-related information . 109 Keyboard problems . 74 Wireless-related information . 109 Computer screen problems . 74 Wireless interoperability . 109 External monitor problems . 76 Usage environment and your health . 109 Audio problems . 78 Locating the UltraConnect wireless Fingerprint reader problems . 79 antennas. 110 Battery problems . 79 Wireless-radio compliance information . 110 ac power adapter problem . 80 Locating wireless regulatory notices . 110 Power problems . 80 Export classification notice . 111 Power button problem . 80 Electronic emission notices . 111 Boot problems . 81 Federal Communications Commission Sleep and hibernation problems . 81 Declaration of Conformity . 111 Hard disk drive problems . 82 Industry Canada Class B emission compliance statement . 111 Solid-state drive problem . 82 European Union conformity . 112 Software problem . 82 German Class B compliance statement. 112 USB problem . 83 Japan VCCI Class B compliance Chapter 8. Recovery information . 85 statement . 113 Japan compliance statement for products Recovery information for the Windows 7 operating which connect to the power mains with rated system . 85 current less than or equal to 20 A per Creating and using recovery media . 85 phase . 113 Reinstalling preinstalled programs and device Japan notice for ac power cord . 113 drivers . 86 Lenovo product service information for Recovery information for the Windows 10 Taiwan . 113 operating system . 87 Eurasian compliance mark . 113 ii ThinkPad E570, E570c, and E575 User Guide Brazil audio notice . 113 Recycling information for China . 118 Appendix B. WEEE and recycling Appendix C. Restriction of statements . 115 Hazardous Substances (RoHS) General recycling information . 115 Directive . 119 Important WEEE information . 115 Japan recycling statements . 116 Appendix D. ENERGY STAR model Recycling information for Brazil. 116 information. 123 Battery recycling information for the European Union . 117 Appendix E. Notices . 125 Battery recycling information for Taiwan . 118 Appendix F. Trademarks . 127 Battery recycling information for the United States and Canada . 118 © Copyright Lenovo 2016, 2017 iii iv ThinkPad E570, E570c, and E575 User Guide Important safety information Note: Read the important safety information first. Read this first This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty. For more information, see "Warranty Information" in the Safety, Warranty, and Setup Guide that comes with your computer. Customer safety is important. Our products are developed to be safe and effective. However, personal computers are electronic devices. Power cords, power adapters, and other features can create potential safety risks that can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work environment. Note: This information includes references to power adapters and batteries. In addition to notebook computers, some products (such as speakers and monitors) ship with external power adapters. If you have such a product, this information applies to your product. In addition, computer products contain a coin-sized internal battery that provides power to the system clock even when the computer is unplugged, so the battery safety information applies to all computer products. Important information about using your computer Ensure that you follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause the computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. • Avoid keeping your hands, your lap, or any other part of your body in contact