2006ANNUAL REPORT CONTENTS 2 CEO Report 5 Business concept, vision and goals 06KEY FIGURES 6 Organisation 8 Report of the Board of Directors 18 Key financial figures 2006 2005 2004 2003 19 Income statement Operating revenues (MNOK) 23 668 19 995 17 959 15 559 20 Balance sheet EBIT (MNOK) 1 313 1 208 1 257 512 Government procurements (MNOK) 0 326 316 305 21 Cash flow statement Equity value (MNOK) 12 000 7 700 5 500 12 500 22 Statement of changes in equity Share of revenue from licensed area 13.7 % 18.3 % 20.8 % 24.2 % Revenues from foreign subsidiaries (MNOK) 4 153 1 727 1 443 1 253 24 Post Segment Total parcel volume Posten Norge AS (million) 30.7 31.3 29.2 27.5 26 Express and Logistics Segments Total letter volume Posten Norge AS (million) 2 752 2 654 2 586 2 652 28 ICT Segment Development A and B mail - 0.8 % - 5.8 % - 7.0 % - 0.7 % Delivery quality A-priority mail (% delivered overnight) 82.4 % 86.7 % 87.5 % 87.7 % 30 Corporate governance Machine-sorted, small letters 80 % 82 % 81 % 79 % 34 Market report Machine-sorted, all letters 64 % 61 % 59 % 54 % 36 Community report Employees (full-time equivalents) as at 31 December 22 272 20 541 21 373 21 640 No. of sales outlets (post offices/Post in Shops) 1 501 1 523 1 529 1 503 38 Environmental report Customer satisfaction with the sales network (points, max. 100) 81 80 74 83 40 Notes to the accounts Norway Post’s reputation, % with a «Good Impression» (MMI) 59 % 56 % 50 % 46 % 89 Auditor’s report 2 3 R R R R E E E E T T T T R R R R A A A A U U U U Q Q Q 01 Q 02 03 04 6 0 0 2 R A E Y JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER The new CEO Dag Mejdell Norway Post received Norway Post held an online The spring customer Hmm…sceptical! Ball-games area no. 1 000 Norway Post’s subsidiary Personalised stamps were The online shop of the The first aircraft in Construction work on the Norway Post’s senior had his first working day consent to build its new auction to choose vehicles. satisfaction survey sho- The figure of Halvor was opened in Steigen in Box continued to sponsor launched extremely year was chosen by Norway Post’s own air- South East Norway mail- management consists of in Norway Post. He was South East Norway mail- The choice fell on Ford, wed that customers have Fuggelrød was launched in Nordland county. Pål Anders Ullevålseter, successfully, and orders Norway Post after more freight network took off sorting centre will to start 50 per cent men and 50 previously the CEO of sorting centre at Robsrud Opel, Renault and Peugeot never been more satisfied Norway through a number Norwegian Football who said he believed it ticked in to posten.no. than 2 000 e-shoppers from Tromsø. The airports on 10 April 2007, it was per cent women - four Dyno Nobel, and had in Lørenskog, outside Oslo. as suppliers of a total of with Norway Post’s sales of advertisement films Association president was thanks to the good Consumers want to have had voted. This year’s that are in Norway Post’s decided. At the same time, women and four men. worked for Dyno Lørenskog council agreed 4 000 vehicles. The con- network. Customers gave intended to strengthen Sondre Kåfjord was very collaboration with Box stamps showing pictures winner was presented at new airfreight network the construction period This is unique in Industrier since 1981. to the development plan tract will be valid for two an overall score of 83 of Norway Post’s reputation. pleased that Norway Post that he had become of their children, dog or the IT-tinget conference are Svalbard, Tromsø, was extended slightly to Norwegian industry. Mejdell has a business for Robsrud by 26 to 21 years and is worth a total 100 possible. This is the In the films, he expresses is helping to fund ball- Norway’s first world cabin, while companies and was the online shop Harstad/Narvik, Bodø, take account of the capa- degree from the votes. of NOK 450 million. best result since the various prejudices against games areas. In total, this champion in 2004. order stamps with their komplett.no. Trondheim, Molde, Ålesund, city shortage in the buil- Skanska was awarded Norwegian School of survey started almost five Norway Post, but always funding equals MNOK 14.3 own logo. Bergen, Stavanger and ding market. The new a contract for the first Economics and Business Postmen in Trøndelag Post in Shops celebrated years ago. receives a good answer over a three-year period. Norway Post entered into Almost 650 postal Gardermoen. South East Norway mail- construction phase of Administration in Bergen. started to use boats to their fifth anniversary. The from the postal He believes that ball- a new air-travel contract MMI’s reputation survey, employees met for a sorting centre will be Norway Post’s new South deliver mail after first Post in Shops opened The Minister of Transport employees… games areas are fantastic and expects to save milli- which covers 116 compa- theatre visit and party in New and smarter mail is ready at the end of 2009 East Norway mail-sorting Norway Post presented enormous amounts of rain on 1 March 2001 and and Communications Liv local community facilities ons. This contract covers nies, showed that more Oslo to celebrate their 25, bright red and pre- and will be moved into at centre. The preparatory good reasons for agreeing fell in this county. At the Norway Post has carried Signe Navarsete was also Norway Post employees and that Norway Post’s all Norway Post employe- and more people have a 40 and 50 years with the stamped. Using the start of 2010. work will start in January to the South East Norway most, more than 40 roads out its greatest restruc- a satisfied customer: over the age of 57 years contribution is often that es, including those in sub- good impression of company. These included Smartpost, customers can while on-site work will mail-sorting centre at were closed following turing operations ever. In «This just proves that were given extra days off which is needed to realise sidiaries. Norway Post Norway Post. The results Turid Herwig Carlsen, who simply forget weight. Send Norway Post’s MMM begin in April 2007. The Robsrud. Norway Post landslides or flooding. 2005, there were 1 196 Norway Post wants its depending on their age. this dream. wants to benefit from the of the branding surveys has worked for Norway what you can find space – Max Marketing Mix – first construction phase is asked Lørenskog’s politi- Post in Shops and 327 services to be easily The goal is to get more of tighter competition in and conducted over the past Post since 1956. for in smart letters and award went to McCann due to end in September cians to approve this The Minister of Transport post offices, including 24 accessible and wide rang- them to remain in work Inger-Johanne Stokke increased routes offered few years show that parcels. for a campaign they 2008. project as the group and Communications, Liv company centres. ing. The survey shows that and to reduce the was hired to fill a new by the aviation industry. Norway Post has climbed The best mailboxes in all created for Norsk undertook to invest NOK Signe Navarsete (Centre Customers benefit from Norway Post is continu- sickness absence and post as Senior Vice from 50th to 19th place in of Norway were chosen. The Ministry of the Glassg jenvinning. It was Norway Post and the 100 million in the Party) gave her full longer opening hours and ously developing its ser- disability pension rates. President for HSE/HR. Half of all Norwegians the space of four years. The national competition Environment finally agreed said that: «The winner of Norwegian Inland Revenue community. support to Norway Post’s easier access to Norway vice to the people,» she She was previously the re-address their holiday had two categories - one to a new South East this year’s prize proves Service collaborated on Nordic commitment Post’s services. said. Environment Minister head of Aetat, the mail online. «We want to for the most elegant mail- Norway mail-sorting cen- the mailbox’s distinctive online services, making it Norway Post’s acquisition strategy. Helen Bjørnøy awarded Norwegian Labour Market make life easier for our box and one for the smar- tre in Lørenskog, outside role as an advertising easier to report a change of Frigoscandia was Norway Post is worth NOK Norway Post saved the Glass Bear environ- Administration, and is a customers. The fact that test mailbox. Arild Johnsen Oslo. Lørenskog council channel.» of address online. approved by the Norway Post presented 12.5 billion, according to a almost 40 per cent in mental prize to Norway lawyer. more and more people are from Skjervoy in Troms agreed to this in February Norwegian Competition record earnings before valuation conducted for insurance premiums in a Post. The jury stated that reporting changes of won the prize for the 2006, but Oslo council had Norway Post expected Norway Post made its Authority. At the same tax of MNOK 1 297, the the Ministry of Transport change from own-defined «the project gives Norway address online means that most elegant mailbox.