BlackBerry Torch Series BlackBerry Torch 9850/9860 Smartphones Version: 7.1 User Guide Published: 2012-09-24 SWD-20120924153143383 Contents Quick Help ................................................................................................................................................... 8 Getting started: Your smartphone ................................................................................................................. 8 Popular topics ............................................................................................................................................ 26 Popular tips ................................................................................................................................................ 30 Common troubleshooting ........................................................................................................................... 39 Tips and shortcuts ...................................................................................................................................... 44 Tips: Doing things quickly ........................................................................................................................... 44 Tips: Extending battery life .......................................................................................................................... 45 Tips: Finding apps ...................................................................................................................................... 46 Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 47 Tips: Freeing space to optimize your smartphone's performance ................................................................. 48 Tips: Updating your software ...................................................................................................................... 49 Tips: Keeping your information safe ............................................................................................................ 49 Tips: Managing indicators ........................................................................................................................... 50 Shortcuts: Phone ........................................................................................................................................ 51 Shortcuts: Typing with the touch screen keyboard ...................................................................................... 51 Shortcuts: Media ........................................................................................................................................ 52 Troubleshooting: Shortcuts ......................................................................................................................... 53 Phone ........................................................................................................................................................ 54 How to: Phone ............................................................................................................................................ 54 Troubleshooting: Phone .............................................................................................................................. 73 Voice commands ........................................................................................................................................ 77 How to: Voice commands ........................................................................................................................... 77 Troubleshooting: Voice commands ............................................................................................................. 79 Messages ................................................................................................................................................... 81 How to: Messages application .................................................................................................................... 81 Troubleshooting: Messages application .................................................................................................... 117 Files and attachments .............................................................................................................................. 123 How to: Files ............................................................................................................................................ 123 Troubleshooting: Files .............................................................................................................................. 130 Media ...................................................................................................................................................... 131 How to: Media .......................................................................................................................................... 131 Troubleshooting: Media ............................................................................................................................ 148 Ring tones, sounds, and alerts .................................................................................................................. 151 How to: Ring tones, sounds, and alerts ...................................................................................................... 151 Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 155 Browser ................................................................................................................................................... 156 How to: Browser ....................................................................................................................................... 156 Troubleshooting: Browser ......................................................................................................................... 169 Calendar .................................................................................................................................................. 171 How to: Calendar ...................................................................................................................................... 171 Troubleshooting: Calendar ....................................................................................................................... 180 Contacts .................................................................................................................................................. 182 How to: Contacts ...................................................................................................................................... 182 Troubleshooting: Contacts ........................................................................................................................ 191 Clock ....................................................................................................................................................... 193 How to: Clock ........................................................................................................................................... 193 Troubleshooting: Clock ............................................................................................................................. 197 Tasks and memos .................................................................................................................................... 198 Create a task or memo .............................................................................................................................. 198 Send a task or memo ................................................................................................................................ 198 Change or delete a task or memo .............................................................................................................. 198 Change the status of a task ....................................................................................................................... 199 Hide completed tasks ............................................................................................................................... 199 Show tasks in the calendar ....................................................................................................................... 199 Synchronizing tasks and memos ............................................................................................................... 200 About categories ...................................................................................................................................... 202 Categorize a contact, task, or memo ......................................................................................................... 202 Create a category for contacts, tasks, or memos ....................................................................................... 202 Turn off the prompt that appears before you delete items .......................................................................... 203 Typing ...................................................................................................................................................... 204 How to: Typing ......................................................................................................................................... 204 Troubleshooting: