COMMUNITY IMPACT 2017/18 Contents Welcome You said, we did Welcome from Carol Bode .................... 5 Residents’ Panel .................................... 21 Welcome from Lorraine Thompson ....... 5 Longwood Park Resident Association .. 22 Resident Associations TPAS training .... 22 Social Value Mansbridge Allotment Project ............... 23 Our Social Value .................................... 6 Sawyers Close RA ................................. 24 Ward Royal: Your Estate, Your Voice .... 24 Sustainable communities The Good Grub Club ............................. 9 Community funding Round About Café: focus on health ...... 10 Internal and external funding ................. 26 Community Champions ........................ 11 Café 1759 – Quebec Park .................... 12 Employment, support and training Longwood Park Tots Stay & Play .......... 14 Employment, support and training ........ 29 Employability Day: Working with partners Conference and Market Place .............. 31 Men’s mental health .............................. 16 EST ‘Go Your Own Way’: Ford TRANSITion project ...................... 18 In-house self employment program ..... 31 Black History Month ............................. 19 ‘Team of the Year’ .................................. 32 World Mental Health Day ....................... 19 EST gives Home-Start charity a fresh new look .................................... 32 Tenancy sustainment “We are committed Supporting residents to sustain their tenancies ....................................... 34 to listening to our Celebration event customers and acting Celebration 2017: on their feedback And the winners are… ........................... 36 whenever possible. - Ralph Facey, Executive Director - Partnerships & Projects Carol Bode - Chair of Radian Board Our Communities and and ensured residents Involvement team have received a support service been working in your that provides them with the neighbourhoods, delivering opportunity to progress. initiatives to improve and support your communities. Our tenancy sustainment team has had its busiest year This work enables us to yet handling well over 1000 better understand the referrals. These referrals communities we serve and resulted in Radian securing hear first-hand about the over £237,000 worth of challenges you face and goods and additional income the services you receive. for our residents. Your engagement helps the Board focus on the things Feedback from our It is fantastic to see and hear that matter to you, ensuring how our residents work in customers is essential the decisions we make are partnership with the teams if we’re to continue to always in your best interest. at Radian to deliver great outcomes. I hope this report improve the services we This has also been another gives you a taste of the broad deliver. As Chair of the fantastic year for Radian’s range of support Radian employment, support and Radian Board, I enjoy offers and its commitment to training team. They won our customers. hearing your innovative ‘Team of the Year’ at the ideas and opinions. ERSA Employability Awards Lorraine Thompson - Residents’ Panel Chair I’ve been involved with I am also part of the panel Radian’s Residents’ Panel which allocates funding to for over 10 years now, seeing Radian’s funding and grants many changes along the way. projects. The panels are both Welcome resident-led and see us, as This year, in my role as Chair residents, supporting the Involving communities and creating opportunities for of the Residents’ Panel, one development and investment of our achievements has in our communities. residents are vital to create successful, sustainable been setting up ‘Community neighbourhoods where we’d all like to live. Through Support Standards’. These We are currently looking for community-driven projects and employment and training are in place to help people new members to join the settle into their new homes, Residents’ Panel. If after support, we benefit our customers and help keep Radian meet their neighbours and reading this, you would like secure as a business. ‘Community Impact’ gives a flavour get to know what services to get involved further please I thoroughly enjoy and facilities are available to get in touch! of this work over the last year. being involved with them in the area. the Residents’ Panel. You can read more about It gives an insight into our work and our priorities the business and an this year on page 21. opportunity to genuinely influence things. 5 Social Value SOCIAL It’s important that Radian is delivering value for money on its projects. VA We need to monitor the impact of our work in communities and one LU of the ways is by measuring the social value of what we do. E What is Social Value? Social value is putting into a monetary fi gure the importance that people place on the changes they experience in their lives. To assess this impact we use an approach developed by the Housing Associations’ Charitable Trust (HACT) that allows us to measure the success of initiatives or activities by how much they increase people’s wellbeing. This year HACT has certifi ed our fi gure to ensure Radian’s reporting is robust. The total Social value at Radian for 2017-18 is £1,826,244. This means for every £1 invested there has been £7.29 social value created, excluding employment overheads. You can see examples of Social Value where applicable throughout this document. Employment found £573,392 Self employment £277,910 Community champions £128,900 £31,283 Good Grub Club £71,160 £19,630 Round About Café Alton Men’s Shed £53,660 £11,985 Men’s Matters Ward Royal £46,084 £11,778 Langley Longwood Park Tots Longwood Park RA £34,877 Stay and Play Men’s Matters Sawyers Close RA £30,304 Windsor 6 7 The Good Grub Club Aim: To combat holiday hunger When: August 2016 – Ongoing “My kids Where: Millbrook, Southampton loved it – Social Value: £71,160 they learnt more about Set up by Radian in 2016, The Good Grub Club has food and helped to tackle holiday hunger by providing free healthy activities during school holidays, with the emphasis on now are getting families themselves to prepare food and cook more open healthy meals from scratch. to eating Attendees prep, taste, cook “The Good Grub has been different and eat together whilst great for us and the kids enjoying other craft and love coming. My eldest son things. sporting activities in keeping is cooking dinner tonight. I with the wellbeing themes. think coming yesterday has – Chantelle, Mum given him some confidence Sponsored by Options and motivation in the kitchen Resourcing and FWJ Ltd, as he’s never wanted to do The Good Grub Club ran it before!” over school holidays in - Carley, Mum August 2016, January 2017 and Easter 2017 and has “Jess and her team put in been attended by over 25 an incredible amount of effort families. Now partnered with to ensure the sessions are Asda, Colne Avenue Baptist planned well, run smoothly Church, Fareshare, Solent and benefit local families NHS Trust and The Project, in the area.” The Good Grub Club is going from strength to “The Good Grub Club is strength and will be running very well attended by local again this summer again families and is an excellent in Millbrook, as well as example of an organisation expanding to Slough! making a difference within the local communities. “We probably wouldn’t have Well done!” done anything in the school – Vicki, Solent NHS Trust holidays, but The Good Grub Club gave us an excuse to get up and get out of the flat to do something. The recipe bags gave us food to have until the end of the week when we would normally run out of food.” - Zara, Mum SUSTAINABLE SUSTAINABLE COMMUNITIES 9 Round About Café: Community Champions focus on health Aim: Keeping our neighbourhoods “Our clean and safe, whilst reducing costs initiatives Aim: Provide a community hub as well When: April 2017 – March 2018 “Doing respond to as employment and training opportunities activities Social Value: £128,900 When: Ongoing local needs Where: Mansbridge with others Radian has recruited 22 This year’s outcomes and help Café volunteers Social Value: £31,283 on our own Community Champions include: build resilient doorstep to make a difference A Champion started full-time communities. Last year, customers were telling us they wanted to get helped in their community. work and stated that being We continue involved in the project helped more active and improve their health and wellbeing. By improving our engagement motivate me her develop confidence to be with residents in our to focus on So, quick off the mark, we ran a day of health checks, able to do this. body MOTs and lifestyle tips. The health checks were and improve communities Radian has a improving better chance of identifying Since October 2016 the attended by 30 people. my health solutions to problems much Champions have helped to health and more quickly. It was so successful it We also worked with the and fitness. make savings of over £7,150! wellbeing enabled Radian to apply for University of Southampton to Community Champions - Andrew, Community Champions help £4,000 from Southampton help them research joint pain. helped to tackle issues such reduce site visits made by and creating Healthy Living to run a Local resident as litter picking, ASB and our Neighbourhood Officers summer of fun activities fly tipping. As a result there employment We know that social and their ideas help reduce in Mansbridge. With the has been a reduction in calls isolation can have effects common community issues support of the Mansbridge about these problems. opportunities devastating to mental and such as ASB and fly-tipping. Residents’ Association, physical health. The café is to help our over 100 residents took a place where people can In the Avon area a part in a range of activities get together to chat, eat, Champion suggested that a residents including abseiling, kayaking, share ideas and get involved. combination lock should be climbing, walking and ball The Seniors’ Afternoon Tea, installed on a bin store sustain their games.The café helped run by volunteers, was very to prevent fly tipping.