SkyFile Mail v10 Prepaid Services User guide April 2017 Ref: Version 11 Table of contents 2. VERSIONS HISTORY ...................................................................................................................... 4 3. NOTES ............................................................................................................................................. 4 4. Introduction..................................................................................................................................... 5 5. OVERVIEW: SKYFILE MAIL PREPAID ......................................................................................... 6 6. MOBILE PREPAID ACCOUNTS, MYMAIL ..................................................................................... 6 7. SKYFILE MAIL V8.00 ...................................................................................................................... 6 8. SKYFILE MAIL V8.20 ...................................................................................................................... 6 9. skyfile mail v9.00 ............................................................................................................................ 6 10. SKYFILE MAIL PREPAID – MASTER ACTIVATION ..................................................................... 7 10.1 Prerequisites ........................................................................................................................ 7 10.2 HOW TO CREATE A MASTER/ADMINISTRATOR SUB-ACCOUNT ................................ 7 10.3 How to activate on-board SkyFile Mail Prepaid service ...................................................... 9 10.4 How the Master can create a prepaid account .................................................................. 11 10.5 How the master can configure a prepaid sub-account ...................................................... 11 11. creation of a prepaid account by a crew-member .................................................................... 12 11.1 Creation & activation .......................................................................................................... 12 11.2 Prepaid account configuration ........................................................................................... 13 11.2.1 Real name and password .............................................................................................. 13 11.2.2 Sub-account configuration ............................................................................................. 14 12. HOW TO USE YOUR SKYFILE MAIL PREPAID ACCOUNT ...................................................... 17 12.1 Main menu overview .......................................................................................................... 17 12.2 General parameters ........................................................................................................... 17 12.3 Columns in the message list: ............................................................................................. 18 12.4 CREATE A NEW EMAIL .................................................................................................... 19 12.5 Additional information ........................................................................................................ 19 12.6 How to send a short message (SMS) ................................................................................ 20 12.7 How to receive a short message (SMS) ............................................................................ 20 13. HOW TO CREATE A MYMAIL ACCOUNT (MOBILE PREPAID ACCOUNT) ............................. 21 14. Introduction................................................................................................................................... 21 14.1 Registration of a new MyMail account ............................................................................... 21 SkyFile Mail v10 | Prepaid MyMail | User guide | v11 Marlink ● Page 2/32 14.1.1 MyMail account creation by self-registration ................................................................. 21 14.1.2 MyMail account creation by the master ......................................................................... 23 14.1.3 MyMail Account creation from the SkyFile Remote Configuration web-tool ................. 23 14.2 Registering at the server .................................................................................................... 23 14.3 USING MYMAIL ACCOUNT .............................................................................................. 24 15. Moving to another vessel ............................................................................................................ 25 15.1 Leaving the vessel ............................................................................................................. 25 15.2 AUTO RESPONDER ......................................................................................................... 26 15.3 WEBMAIL .......................................................................................................................... 27 15.4 Arriving on a new ship ....................................................................................................... 28 16. UN-REGISTRATION ...................................................................................................................... 29 17. MYMAIL OVER AN ALTERNATE EMAIL PROGRAM ................................................................. 29 17.1 How to configure a MyMail account with Thunderbird ....................................................... 29 17.2 How to send an email from your email program ................................................................ 31 18. Need Support? .............................................................................................................................. 32 SkyFile Mail v10 | Prepaid MyMail | User guide | v11 Marlink ● Page 3/32 2. VERSIONS HISTORY DATE MODIFICATIONS NAME 5-Feb-08 Initial document Jean-Marc Duc 13-May-08 How to create master/administrator sub-account (Page4) Jean-Marc Duc 13-May-08 Change font in Verdana Jean-Marc Duc 15-Oct-09 MyMail account Jean-Marc Duc Oct-10 Prepaid – MyMail over TCP/IP v8.00 Jean-Marc Duc April-12 SkyFile Mail v8.20 Jean-Marc Duc 22-Jan-15 SkyFile Mail v9.00 Jean-Marc Duc Apr-17 SkyFile Mail v10 – Marlink design Jean-Marc Duc 3. NOTES Important points are identified by this icon. Please read them carefully: The new features/services are identified by this icon: SkyFile Mail v10 | Prepaid MyMail | User guide | v11 Marlink ● Page 4/32 4. INTRODUCTION SkyFile Mail: Secure, reliable & cost-effective messaging SkyFile Mail is a messaging and compression tool that allows users to send reliable and cost-effective emails, e-faxes and SMS messages. Suitable for users at sea, on land and in flight, our SkyFile Mail provides two-way email, fax and SMS messaging on Inmarsat, Iridium, Thuraya and VSAT satellite terminals. SkyFile Mail is available in two versions: SkyFile Mail Entry, the popular, free messaging tool, and SkyFile Mail Premium, which provides newly enhanced features for business users at a competitive rate. Simple to install, use and update, SkyFile Mail works on any desktop PC or laptop and is an ideal messaging solution for crew and personnel emailing. SkyFile Mail is part of our portfolio of Marlink’s value-added solutions. SkyFile Mail key features at a glance Data compression: SkyFile Mail compresses data by up to 90% with a WinZip-type feature, significantly reducing connection time. Full duplex mode: enables users to send & receive messages simultaneously. Crash recovery: automatically retrieves emails if the data connection is interrupted. Highly effective anti-virus, anti-spam filter and black & white lists block unwanted emails. Users can create their own black & white list according to personal needs. Automatic notification: alerts user to incoming emails. Integrated BDU access command: it allows users to automatically start/stop the IP-session from SkyFile Mail. Multi-languages: provides 9 languages which can be used independently and simultaneously. Least cost router: automatically selects the most cost-effective data transmission mode for Inmarsat Fleet terminals according to usage (MPDS or ISDN). Remote configuration tool: provides full control of all SkyFile Mail configurations, from billing rates to sub-account management. SkyFile Mail prepaid: provides prepaid crew emailing functionality for Inmarsat and Iridium maritime terminals. SkyFile Mail v10 | Prepaid MyMail | User guide | v11 Marlink ● Page 5/32 5. OVERVIEW: SKYFILE MAIL PREPAID SkyFile Mail version 7.0 and higher offers greater flexibility for personal communications while creating less work for the master. Benefit from our prepaid messaging functionality: Versatility: use the same software for post-paid & prepaid messaging such as email, fax and SMS via Inmarsat, Iridium and VSAT terminals. Minimal administration: with our Universal Card™, users need only one card for phone and email communications. Users can create their own prepaid sub-account Flexibility: enables user to configure their own prepaid sub-account according to their needs and budget. No restriction in terms of volume or number of messages: customers can set their own restrictions if required. Transparent prepaid functionality: credit balance and remaining time are updated in real time. Each user has access to their individual call logs. 6. MOBILE