The New Standard Teaser, page # Teaser, page ## Teaser, page ## US News: high honors for Northwell, page 4 Teaser, page ## The employee publication of Northwell Health Volume 2, 2019 Issue highlights The New Standard Volume 2, 2019 8 School nurses Editor in Chief: Terry Lynam School nurses have much more on their plate Editorial Director: Maria Conforti than even 20 years ago. Now, the health system is helping them to stay abreast of ever-evolving best Contributors: Lisa Davis; Chris practices in health care. Gasiewski; Andrea Mineo; Jason Molinet; Brian Mulligan; Diane O’Donnell; Margarita Oksenkrug; 10 Safety first Betty Olt; Barbara Osborn; Michelle It’s Job One to keep patients, visitors and coworkers Pipia-Stiles; Christian Preston; safe, so all Northwell Health employees can Adrienne Stoller; Stu Vincent; Allie access a new tool to report potentially hazardous Zendrian conditions, events and risks. Graphic Design: Reduzzi Design, LLC 17 Cover the exposed Editorial Support and Production Onward Publishing, Inc. Jacqueline Moline, MD, advocates for ongoing care for those affected by Ground Zero toxicants a Comments/Suggestions? Contact: generation ago. Public Relations Department 2000 Marcus Avenue Lake Success, NY 11042 20 Global care [email protected] In a shrinking world, Northwell Health clinicians take “love thy neighbor” across time zones and hemispheres. Care where you are Northwell Health facilities 25 Special Section: in the metro area: H Hospitals President’s Awards F Feinstein Institutes This is where compassion meets creativity. Meet some of Northwell’s most prominent problem-solvers. • Physician Offices • Imaging 34 MEETHiversary • Urgent Care Ambulatory Surgery A remarkable milestone for a rich history: the • Cancer Centers Manhattan Eye, Ear and Throat Hospital will • celebrate its 150th anniversary. • Dialysis Lenox Health Greenwich Village • Lab Patient Services 4 On the cover Zucker School of Medicine at US News & World Report rankings show national Hofstra/Northwell significance of Northwell hospitals. Hofstra Northwell School of Graduate Nursing & Physician Assistant Studies Elmezzi Graduate School of Molecular Medicine 2 2019, Volume 2 | The New Standard A message from the president and CEO We’re just better together While we’ve been making our mark on the health care landscape for years, the recognition we’ve received this year for our clinical excellence and innovation has been particularly gratifying. That success stems from collaboration with all of you – 70,000 individuals whose combined talents and drive to be the very best make us the nation’s most-progressive health system. Some of our greatest achievements come from community partnerships, putting our expertise to work with on-the-ground knowledge and resources. These pages highlight some of the most recent examples of how we have distinguished ourselves, including community collaborations that improve Michael Dowling the quality of life for the millions we serve throughout the metropolitan area. Our growing reputation for clinical quality was reaffirmed with a record 23 national rankings in the latest US News & World Report survey on the nation’s best hospitals (see page 4). In addition, our cardiac surgery programs were recognized by the Society for Thoracic Surgery (see page 11), while the American College of Emergency Physicians lauded us for the quality of geriatric care we deliver in our 17 emergency departments (see page 38). We also continue to make enormous inroads in local public schools, whether delivering care to students, helping staff identify and address the social determinants of health (see page 12), or augmenting school nurses’ practical know-how (page 8). We’re also doing incredible volunteer work in underserved countries, helping to care for needy patients and supplementing scarce medical supplies (see page 16). Thanks to all of you, we’re saving lives locally and globally. 2019, Volume 2 | The New Standard 3 Breaking down US News & World Report rankings Five Northwell hospitals receive high honors Five Northwell Health hospitals have achieved The hospitals received 23 Top-50 national rankings overall, which “reaffirms the national rankings in US News & World Report’s extraordinary talent, commitment and dedication of our clinical teams across the 2019-20 Best Hospitals survey. Three are among region,” said Michael Dowling, president the top eight hospitals in New York State and and chief executive officer. the metropolitan area. US News & World Report He added that hard work, patient- focused care and superior outcomes evaluated 4,500 medical centers nationwide. distinguish Northwell as a destination of choice for health care consumers. Long Island’s highest-rated overall hospital — including for heart care at the Sandra Atlas Bass Heart Hospital — is North Shore University Hospital (NSUH). It earned national rankings in nine specialties: orthopedics (11th, tied); diabetes and endocrinology (15th); cardiology and heart surgery (20th); neurology and neurosurgery (21st, tied); gastroenterology and GI surgery (33rd, tied); geriatrics (35th); urology (38th) and nephrology (46th). The hospital ranks in the top four in the metro area and state. Lenox Hill Hospital rates nationally in six specialties: diabetes and endocrinology (9th), ear, nose and throat (24th), urology (32nd, tied), nephrology (30th), cardiology and heart surgery (44th, tied) and geriatrics (49th). Lenox Hill has the fifth-highest- North Shore University Hospital celebrated its status as Long Island’s top-rated ranking in the metro area and state. hospital in September. Lenox Hill, Huntington, above right, LIJ, below right, and SIUH had special events, too. Long Island Jewish Medical Center achieved national recognition in six specialties: ear, nose and throat (18th), gynecology (21st), orthopedics (24th), 4 2019, Volume 2 | The New Standard urology (31st), diabetes and endocrinology (33rd, tied) and in nephrology (35th). It was rated the eighth-best hospital in the metro area and state. Huntington Hospital ranks 48th nationally for orthopedic care, and placed 12th in the state and 14th in the region. Staten Island University Hospital ranks 44th nationwide in nephrology, and was rated the 22nd-best hospital in New York State and the metro area. In a separate survey of the nation’s best hospitals published in the late spring, Cohen Children’s Medical Center earned Top 50 national rankings in nine specialties. See a gallery of hospital celebrations at Northwell.edu/ NorthwellUSNews 2019, Volume 2 | The New Standard 5 Dina Durdu, far right, a phlebotomist with Northwell Health Labs, prepared a blood draw for a toddler at his home, with mom and dad by his side. Northwell Health Labs, a division of Northwell Health, has launched LabFly, a mobile app that allows patients to schedule LabFly makes blood draws in the privacy of their home or workplace. This “concierge health care” app is the first of its kind in the nation to be released by a health system. It offers patients a convenient blood draws and private alternative to having their blood taken at a traditional Patient Service Center. convenient LabFly is available for download via Apple’s iTunes store and Google Play for Android users. Users simply enter their demographic information, take a photo of their insurance card and The first “concierge health care” paper prescription, then choose a day and time slot to schedule app to be created by a health system a home or private office visit from one of over 150 Northwell Health’s lab experts. Caregivers can also schedule a blood draw By Jason Molinet for someone they are caring for. On the day of the appointment, a patient can view the location of the lab expert in similar fashion to popular ride-sharing apps. Patients can securely access their test results via the app within approximately four days. The need for lab testing is not only high in the Northeast, but across the country. Laboratory testing is the single highest volume medical activity, with about 13 billion tests performed 6 2019, Volume 2 | The New Standard in the United States every year, according to lab accreditation bureau COLA. About 70 percent of medical decisions are based on Industry studies indicate that lab results, according to the US Centers for Disease Control and Prevention, yet many patients who have prescriptions for lab work approximately 70 percent of never get them filled. medical decisions are based on To meet that demand, Northwell opened a $59 million, 101,000-square-foot core lab in Nassau County with the largest lab results, yet many patients automated testing line of its kind and a $47 million, 36,000-square- foot microbiology lab in Queens – all since February. who have prescriptions for lab “At Northwell, we continually look for ways of making it easier work never get them filled. for patients to access our programs and services,” Michael Dowling, Northwell Health president and chief executive officer. “Nothing enhances consumer convenience like the LabFly app, enabling patients to get their blood drawn at home. This first- of-its-kind service is just the latest innovation developed by Northwell Health Labs to expand testing to more people and to more communities throughout the metropolitan area, solidifying its growing reputation as a leader in laboratory services.” The fee for lab testing is covered by most patient’s insurers. There is a convenience fee of $19.99, which includes transportation and sample collection. In most instances, the convenience fee will not be covered by insurance. “We are happy to launch this state-of-the-art app that allows our patients to schedule personalized, professional blood draws with ease,” said Dwayne Breining, MD, Northwell Health Labs executive director. “At Northwell Health Labs, our goal is to bring innovative ideas to the table. This app is a new way to give our patients access to the quality experience they would receive at one of our patient service centers, but in their living room or place of work. Whether it’s young children who are anxious about a blood draw, busy professionals or someone you’re caring for, this app is a convenient way to help fulfill our patients’ needs.” The app is being released in four geographic phases.