Request for Proposal Im plementation of Crime and Criminal Tracking Network and System in Jharkhand State VOLUME –I: F UNCTIONAL AND TECHNICAL SPECIFICATIONS, Version 2.0 DEPARTMENT OF POLICE, GOVERNMENT OF JHARKHAND Last date of Submission 12:00 Hrs, 11 th June, 2011 RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand Table of Contents 1 INTRODUCTION .....................................................................................................................................................10 1.1 PROJECT BACKGROUND ..........................................................................................................................10 1.2 BACKGROUND OF POLICE SYSTEMS IN INDIA ...............................................................................11 1.2.1 CRIME AND CRIMINAL INFORMATION SYSTEM (CCIS) ...................................................11 1.2.2 COMMON INTEGRATED POLICE APPLICATION (CIPA) ....................................................12 1.3 CRIME AND CRIMINALS TRACKING NETWORK AND SYSTEMS (CCTNS) ..........................13 1.4 CCTNS IMPLEMENTATION FRAMEWORK .......................................................................................13 2 STRUCTURE OF RFP ............................................................................................................................................16 2.1 GOALS OF THIS RFP ...................................................................................................................................16 3 EXECUTIVE SUMMARY .......................................................................................................................................18 4 SCOPE OF WORK FOR IMPLEMENTING AGENCY ...................................................................................19 4.1 OVERVIEW OF SCOPE ...............................................................................................................................19 4.2 DETAILED SCOPE OF WORK ..................................................................................................................21 4.2.1 GEOGRAPHICAL SCOPE ..................................................................................................................21 4.2.2 FUNCTIONAL SCOPE ........................................................................................................................21 4.3 DETAILED SCOPE OF SERVICES DURING IMPLEMENTATION PHASE .................................24 4.3.1 PROJECT PLANNING AND MANAGEMENT .............................................................................25 4.3.2 CONFIGURATION, CUSTOMIZATION AND EXTENSION (NEW MODULES) OF CAS (STATE) AND INTEGRATION WITH CAS (CENTRE) AND EXTERNAL AGENCIES .....................28 4.3.3 IT INFRASTRUCTURE AT THE DISTRICTS TRAINING CENTRES ..................................32 4.3.4 SITE PREPARATION AT POLICE STATIONS AND HIGHER OFFICES ............................32 4.3.5 INFRASTRUCTURE AT THE CLIENT SITE LOCATIONS .....................................................33 4.3.6 NETWORK CONNECTIVITY FOR POLICE LOCATIONS .......................................................37 4.3.7 INFRASTRUCTURE AT THE DATA CENTRE & DISASTER RECOVERY CENTRE ......39 4.3.8 DATA MIGRATION AND DATA DIGITIZATION ......................................................................42 4.3.9 CHANGE MANAGEMENT ................................................................................................................46 4.3.10 OBTAINING ISO27001 CERTIFICATION FOR CCTNS SYSTEM .......................................47 4.3.11 HANDHOLDING SUPPORT .............................................................................................................47 4.3.12 REQUIREMENT ON ADHERENCE TO STANDARDS .............................................................47 4.3.13 3RD PARTY ACCEPTANCE TESTING, AUDIT AND CERTIFICATION ..........................48 4.4 SCOPE OF SERVICES DURING POST IMPLEMENTATION PHASE ...........................................51 4.5 ROLL OUT PLAN ..........................................................................................................................................59 Confidential Page 2 RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand 5 PROJECT CHARTER ..............................................................................................................................................66 5.1 VISION AND OBJECTIVES OF PROJECT ..............................................................................................66 5.1.1 VISION ....................................................................................................................................................66 5.1.2 NEED FOR THE PROJECT ...............................................................................................................66 5.1.3 OBJECTIVES OF THE PROJECT .....................................................................................................66 5.2 DESIRED OUTCOMES OF THE PROJECT ............................................................................................68 6 ROLE AND RESPONSIBILITY OF STAKEHOLDERS .................................................................................70 6.1 PRIMARY STAKEHOLDERS OF THE PROJECT ................................................................................70 6.2 OTHER STAKEHOLDERS OF THE PROJECT .....................................................................................70 6.3 ROLES AND RESPONSIBILITIES OF STAKEHOLDERS OF THE PROJECT .............................70 6.3.1 DEPARTMENT OF POLICE .............................................................................................................71 6.3.2 SOFTWARE DEVELOPMENT AGENCY (SDA) .........................................................................72 6.3.3 STATE PROJECT MANAGEMENT UNIT (SPMU) ....................................................................73 6.3.4 SYSTEM INTEGRATOR (SI) ............................................................................................................75 6.4 PROJECT GOVERNANCE STRUCTURE ................................................................................................76 7 GEOGRAPHICAL COVERAGE ............................................................................................................................81 7.1 Organisation structure ..............................................................................................................................81 8 PROPOSED SOLUTION ........................................................................................................................................85 8.1 TO BE PROCESS FLOW ..............................................................................................................................86 8.1.1 CORE APPLICATION SOFTWARE ................................................................................................86 9 OVERALL ARCHITECTURE................................................................................................................................96 9.1 FUNCTIONAL REQUIREMENTS .............................................................................................................96 9.2 NON FUNCTIONAL REQUIREMENTS ............................................................................................... 125 10 CHANGE MANAGEMENT AND CAPACITY BUILDING .................................................................... 135 10.1 OBJECTIVE OF CHANGE MANAGEMENT ........................................................................................ 135 10.2 SCOPE OF CHANGE MANAGEMENT ................................................................................................. 135 10.3 CAPACITY BUILDING .............................................................................................................................. 145 10.4 INFRASTRUCTURE AVAILBLE FOR CAPACITY BUILDING ..................................................... 145 10.5 OVERALL TRAINING PLAN .................................................................................................................. 146 11 ANNEXURE ...................................................................................................................................................... 151 11.1 Annexure 1 – Contact Details of Key Officials ............................................................................... 151 11.2 Annexure 2 – List of all Police locations & Network Connectivity Requirement ........... 152 11.3 Annexure 3 – Technical Architecture and Standards ................................................................ 167 11.4 Annexure 4 - Implementation Plan ................................................................................................... 181 11.5 Annexure 5 – Information on Existing Systems .......................................................................... 191 Confidential Page 3 RFP Volume-I for State System Integrator for Implementation of CCTNS in Jharkhand 11.6 Annexure 6 - Network Connectivity Details .................................................................................. 194 11.6.1 Connectivity Status at PHQ, Jharkhand ................................................................................. 194 11.6.2 Connectivity Status at Police Stations & Other Units ....................................................... 194 11.7 Annexure 7 - Jharkhand Police State Wide Area Network