December 2017 - April 2018 smuggs.com • 802.332.6842 WELCOME Check-In Time: after 6:00 pm Welcome to Check-Out Time: prior to 10:00 am On check-out day… Smugglers’ Notch Resort! We would appreciate your assistance by turning off all electrical appliances and Dear Friends, lights. Please bring your Village home keys to the Guest Service Desk before departing. Our Smugglers’ Notch Family wishes to thank you for choosing Smugglers’ for your vacation. We recognize that you work hard to get away and Preparing the home for new arrivals takes time and we urge you to check out enjoy a family vacation and that you are here to relax and have a great time. To promptly by the designated time listed above. Unfortunately we are unable to grant requests for later check-outs. Guests checking out after the designated us that means doing everything we can to keep the stress out of your vacation check-out time will be charged a $250 fee plus charges for each additional hour. experience and “keep you on vacation.” We believe that our “We Want You Back” spirit will make this one of your best vacations and that you will want to return to Smugglers’ again and again. Don’t be reluctant to let us know when something goes wrong. As hard as we try, we don’t always meet our own standards of excellence. Our quality goal is to continually improve everything we do in an effort to exceed your expectations in your vacation experience. Let us help you! Please call ... We encourage you to let us know of anything, large or small, that we General Information can do to make your vacation more enjoyable. We promise that no matter what your needs might be, we will listen and then do everything in our power & Activities Registration - Ext. 1293 to satisfy you. Please contact Guest Services at extension 1293 if you need assistance. Ski & Ride School - Ext. 1392 In addition, your comfort and security is of utmost importance to us. We rely on you to advise us if you see behavior or hear something that makes you uncomfortable. Please report any concerns to us immediately. We would appreciate your feedback. For your convenience, our “How Do You Like Us” questionnaire is available on our website www.smuggs.com/comments User name: guest Password: Our Environmental Charter comments Just fill out the questionnaire and return it to us so that you can be Smugglers’ Notch Resort Management and Employees are committed to being in our drawing to win a Smugglers’ Notch vacation for a family of four. responsible stewards of Vermont’s natural resources. Vermont’s intrinsic beauty and healthfulness are integral to our business. We live here, and working to maintain it comes naturally. Thank You! Smugglers’ policy of environmental stewardship pervades all of our activities. We seek to raise the environmental awareness of guests and employees, and to broaden their knowledge and appreciation through educational programs along with our active and passive use of the land for year-round recreation. Bill Stritzler Our development and maintenance programs are guided by principles of land Managing Director Ext. 1234 and energy conservation, by forest and wildlife habitat preservation, and by maintaining Vermont’s water quality and aesthetic beauty. We are committed to reusing, recycling, and treating waste through innovative techniques in a concerted effort to minimize impact on the environment. 2 TABLE OF CONTENTS Introduction Welcome Letter, Check-In/Check-Out Procedures 2 Resort Services & Hours of Operation 4-5 Keeping Connected computer connections, voicemail, television channels 6 Policies, Safety & Emergencies 7 Massage & Treatments 8 Child Care Day Programs, Kids’ Night Out, Little Rascals on Snow, Babysitters 9 Sn ow Sport University – SSU Private & Group Lessons & Tours, What to Wear and Bring 10 What Level Am I? 11-12 Kids’ Programs & Lunch Menu 13 Kids’ Lesson Times & Locations 14 Adult & teens 16 years and older SSU Programs 15 Adult & teens 16 years and older Lesson Times & Locations 15 Special SSU Programs, SNAP- Smugglers’ Notch Adaptive Program, Night School, Kids’ Night Out 16 FunZone 2.0 17 Please remember your Notch Card! New this Winter, Smugglers’ will integrate RFID technology Nordic Ski & Snowshoe Adventure Center & Programs 18-19 at our Resort ski lifts, Courtside Pool and the Ozone in the ArborTrek Winter Zip Line Canopy Tour 20 new FunZone 2.0 Facility. We will be replacing traditional paper tickets with the Notch Card. The Notch Card is your Daily Fun for Everyone complete listing of daily activities 21-22 personalized access to our lifts and facilities. The Notch Card Sunday Fun for Everyone 23 can be loaded with a Lift Ticket, SmuggsPass, Daycation Ticket, Ozone ticket, Season Pass , Bash Badge or Courtside Monday Fun for Everyone 24 Pool access pass. Some vacation packages include access, Tuesday Fun for Everyone 25-26 others can purchase access for a fee. The SmuggsPass or Daycation Ticket loaded on your Notch Card is required at Wednesday Fun for Everyone 27 non-fee Smugglers’ Notch events, facilities, and activities. Don’t have a SmuggsPass or Daycation ticket? Stop by 28-29 Thursday Fun for Everyone Guest Services or the Ski & Ride Desk for purchase options. Friday Fun for Everyone 30 The Notch Card is non-transferable and non-refundable. A $5 plus tax replacement fee will be required for any Saturday Fun for Everyone 31 damaged, lost or stolen cards. For more information about Dining 32-33 the Notch Card and RFID go to smuggs.com/notchcard Shopping & Rentals 34 Note: Fee based activities and facilities such as massage and Artists in the Mountains are additional Surrounding Area Info 35 and are not covered by the SmuggsPass. SmuggsPass Condominium Telephone Directory 36-37 fees are subject to change until purchased. 3 SERVICES & HOURS ATM Machines The Hearth & Candle Restaurant 5:00 pm - 9:30 pm There is an ATM located in The Village Center Clock Tower and at the Madonna/ Fine dining, dinner, dine in or take-out. Located in the Village Center. Ext. 1260 Sterling Mountain Base Lodge. There is also one at The Union Bank on Route 15 in Housekeeping Office 8:00 am - 6:00 pm Jeffersonville. Open daily. To arrange for maid service, call Guest Services at extension 1293. Base Lodge Linens and supplies are available, for a nominal fee, Mon., Wed., & Fri. at the Madonna & Sterling Mountains – 3 Mountain Equipment & Outfitters, ticket sales, Village Operations Center between the hours of 10:00 am - 6:00 pm. Ext. 1154 Black Bear Tavern, and dining facilities. Ice Skating 9:00 am - 8:00 pm Base Lodge Cafeteria Mon. - Fri. 8:30 am - 3:00 pm Outdoor ice skating (weather permitting) is located next to The Nordic Ski & Weekends & holidays 8:00 am - 4:00 pm Snowshoe Adventure Center. Ext. 1173 Ben & Jerry’s Scoop Shop Mon. - Fri. 4:00 pm - 9:00 pm Lifts Sat. & Sun. 12:00 noon - 9:00 pm Mogul Mouse’s Magic Lift 9:00 am - 4:00 pm Ice cream, sorbets, and low fat frozen yogurt in cones or shakes. Located in the Morse Highlands Lift 9:00 am - 4:00 pm Village Lodge. The Glider Surface Lift 9:00 am - 3:30 pm Black Bear Tavern Sun. - Thurs. 10:00 am - 4:30 pm Fri. & Sat. 10:00 am - 5:00 pm The Village Lift 8:30 am - 4:00 pm Full bar and table service available for a selection of sandwiches, salads, entrée Madonna I Summit Lift 9:00 am - 4:00 pm items, snacks, soups, Smugglers’ chili, appetizers, and beverages. Ext 5003 Madonna II Lift Weekends & Holidays, 9:00 am - 4:00 pm Bootleggers’ Lounge Mon. - Fri. 4:00 pm - Close Sat & Sun. 12:00 noon - Close Sterling Summit Lift 8:30 am - 4:00 pm Located in the Village Lodge, full bar service, nightly entertainment, ages 21 & Sterling T-Bar Weekends & Holidays, 9:00 am - 4:00 pm older. Ext. 5017 One lift on each mountain will open at 8:00 am on Saturdays & Sundays. Lift hours Child Care 8:30 am - 4:00 pm may vary depending on weather and trail conditions. TREASURES offers programs for children ages 6 weeks to 3 years. Evening Lift Tickets 8:00 am - 5:00 pm babysitting available. Ext. 1180 Lift tickets can be purchased at the Morse ticket windows, Ski & Ride Desk, and Baby Boutique Daily 11:00 am - 9:00 pm the Madonna & Sterling Mountain Base Lodge. Call Ski & Ride for rates and Country Store 7:30 am -10:00 pm information. Ext. 1392 Located in The Village Center. Ext 1196 Lodging Reservations 8:00 am - 5:00 pm FunZone 2.0 Why not stay another day or make plans to return to Smugglers’ on another trip? The Ozone Daily 11:00 am - 9:00 pm Speak with an on-site vacation planner today! The Go Zone Mon. - Fri. 1:00 pm - 9:00 pm, Sat. & Sun. 11:00 am - 9:00 pm Family Vacation Reservations: 1-877-619-5634 8:00 am - 8:00 pm Laser Tag Sun. - Thurs. 11:00 am - 9:00 pm, Fri. & Sat. 11:00 am - 10:00 pm Arcade Sun. - Thurs. 11:00 am - 9:00 pm, Fri. & Sat. 11:00 am - 10:00 pm Group Vacations & Reunions: 1-800-521-0536 8:00 am - 5:00 pm ReFuel Café Daily 11:30 am - 8:30 pm Owner Services, Wyndham, RCI: 1-800-354-7884 9:00 am - 5:00 pm Green Mountain Deli Mon. - Fri. 8:30 am - 4:00 pm Mail Sat. & Sun. 8:00 am - 4:00 pm Drop off mail at the Guest Service Desk for posting.