Contact [email protected] John Hartnett Website Designer/Digital Marketing Consultant/Teacher www.linkedin.com/in/mydigitalstart (LinkedIn) www.mydigitalstart.ie (Blog) Summary PROFILE SUMMARY Top Skills My passion is to help individuals, organizations and businesses Digital Marketing improve their business results by updating and sharing my Customer Service knowledge, training and experience with them on the latest website Tutor design and digital marketing techniques. I am also very keen to use my business and academic achievements to date in a teaching role Languages in the vocational education sector. English I have a genuine interest and knowledge in the use of Microsoft word, excel, powerpoint, outlook, gmail, facebook, twitter, Istagram, Certifications pinterest, hootsuite,wordpress, google analytics, blog management, Core Strategies for Teaching in crm systems- mailchimp, linkedin and slideshare applications for Higher Ed Linkedin for academic and business purposes. Google Analytics Certification WordPress Plugins: SEO Website: https://mydigitalstart.ie/ Instagram for Business (2016) Experience My Own Website Designer and Digital Marketing Consultant 2019 - Present County Cork, Ireland Training in wordpress website design and digital marketing. ProPhotonix (formerly StockerYale) Marketing Assistant/B2B Market August 2015 - September 2015 (2 months) 3020 Euro Business Park, Little Island, Cork Marketing Assistant Gained practical experience in all aspects of the marketing mix Website maintenance (CMS including Wordpress and Silvertech, email marketing software and a CRM system) Lead reporting Primary market research Page 1 of 4 Database maintenance E-mail marketing Admininstrative work for tradeshows Compare Broadband (www.comparebroadband.ie) Web Sales Support & Account Administrator May 2015 - July 2015 (3 months) River House, Blackpool Retail Park, Blackpool, Cork Job description Managing and updating price plans on the database Analyse broadband market trends and enhance customer acquisition through online surveys in line with business development strategy Manage and maintain the comparebroadband website, Facebook page, Twitter account and any other social media utilised by the company Upload, write and deliver communications content Develop reports based on web and social metrics Eircom Capita ( April 2008 - Oct 2011) and Eircom Firstsource ( Oct 2011 - July 2013) Customer Service Advisor April 2008 - July 2013 (5 years 4 months) Churchfield, Cork Answered and resolved a range of inbound customer service/technical support queries regarding Eir's products/services via telephone and email from residential telephone and broadband customers. Updated and maintained the company's database and systems using my knowledge of the company's products/services, pricing plans and promotions Maintained contact with engineers through email to update customers call log details regarding telephone lines and broadband connections Maximise sales of products/services based on clients' needs Providing advice, information and sales data on a range of product/services for example: fixed line broadband, telephone connections, fixed line and meteor/ emobile billing statements, completing customers's contract plans, processing payments and sim card swaps, etc. Achieving agreed aht, quality call and first call resolution targets (kpi's) The Passport Office Page 2 of 4 Clerical Officer ( Temporary) May 2006 - November 2006 (7 months) South Mall, Cork city Inputting data into computer system to maintain an accurate and efficient database Prepared, scrutinized, photocopied and verified documents Meticulous attention to detail, diplomacy and confidentiality are all key attributes in this role. Glanmire Community College, Douglas Community School and Ballincollig Community School Information Communications Technology Tutor September 2005 - April 2006 (8 months) Cork city I designed and delivered training programmes in Computer Literacy, Internet & Email and Computers for Beginners, with particular focus on MS Office and Internet use (based on ECDL modules) suitable for course participants in three local Cork Adult Education Community Schools Rochestown Auto Centre Sales Assistant December 1998 - July 1999 (8 months) Rochestown Road, Cork Checking incoming delivery of stock in Centra storeroom Merchandising of stock Atlantic Homecare Cork Sales Advisor/Manager August 1984 - April 1998 (13 years 9 months) Upper Pouladuff Road and Mallow Road, Cork Duties Responsible for motivating staff members to ensure excellent customer care and service and positively resolving customer issues with products and services. Delivered induction training to new staff members Created and maintained records of their progress Ordering and checking of goods from suppliers Merchandising and selling of products Cadburys Laboratory Technician Page 3 of 4 February 1975 - December 1982 (7 years 11 months) Rathmore, Co Kerry, Malahide Road, Coolock, Dublin 5 Duties Analysed raw materials, processed materials and finished goods in the main quality control laboratory Recorded all results of analyses in the appropriate log sheets Reported the results of analyses back to the relevant production departments as quickly as possible to maintain company quality control standards Education Griffith College Cork Digital Communications for Business, Marketing · (2015 - 2016) The College of Commerce, Cork Graduateship of the Marketing Institute of Ireland, Marketing/Marketing Management · (2002 - 2006) The College of Commerce, Cork Joint Examining Board Diploma, Education Practice: ICT Skills - Teaching qualification · (2003 - 2004) Fas Training Bishopstown Cork Diploma, Computer Applications; ECDL (European Computer Driving Licence) · (2001 - 2001) St Patrick's College, Millstreet, Co Cork Leaving Certificate Page 4 of 4.