Hepburn Health Service Report of Operations 2018‐19 To receive this publication in an accessible format phone 03 5321 6500 using the National Relay Service 13 36 77 if required, or email [email protected] Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. © State of Victoria, Department of Health and Human Services, July 2019. Except where otherwise indicated, the images in this publication show models and illustrative settings only, and do not necessarily depict actual services, facilities or recipients of services. This publication may contain images of deceased Aboriginal and Torres Strait Islander peoples. Where the term ‘Aboriginal’ is used it refers to both Aboriginal and Torres Strait Islander people. Indigenous is retained when it is part of the title of a report, program or quotation. Available at www.hhs.vic.gov.au Printed by Sovereign Press Ballarat Responsible bodies declaration In accordance with the Financial Management Act 1994, I am pleased to present the report of operations for Hepburn Health Service for the year ending 30 June 2019. Phillip Thomson Board Chair Daylesford 6 September 2019 1 Hepburn Health Service Report of Operations 2018‐19 Contents RESPONSIBLE BODIES DECLARATION ...................................................................................................... 1 ABOUT THIS REPORT ............................................................................................................................... 3 ESTABLISHMENT OF HEPBURN HEALTH ................................................................................................. 3 OUR VALUES AND CULTURE ................................................................................................................... 4 ABOUT HEPBURN HEALTH SERVICE ........................................................................................................ 5 OUR SERVICES ......................................................................................................................................... 6 REPORT FROM BOARD CHAIR AND CHIEF EXECUTIVE OFFICER ........................................................... 10 Statement of Priorities .......................................................................................................................... 12 Part B: Performance Priorities .............................................................................................................. 27 Part C: Activity & Funding ..................................................................................................................... 29 ORGANISATIONAL STRUCTURE ............................................................................................................. 30 OUR LEADERSHIP .................................................................................................................................. 31 COMMUNITY REPORT ........................................................................................................................... 35 VOLUNTEER SERVICES ........................................................................................................................... 37 LEGISLATIVE COMPLIANCE .................................................................................................................... 38 Summary of Financial Results ............................................................................................................... 40 OCCUPATIONAL HEALTH & SAFETY ...................................................................................................... 44 DISCLOSURE INDEX ............................................................................................................................... 47 SUPPORTING HEPBURN HEALTH........................................................................................................... 48 YOUR FEEDBACK ................................................................................................................................... 49 GLOSSARY.............................................................................................................................................. 50 Financial Statements ............................................................................................................................. 51 2 Hepburn Health Service Report of Operations 2018‐19 ABOUT THIS REPORT This report covers the period from 1 July 2018 to 30 June 2019. It is prepared for the Minister for Health, the Parliament of Victoria and the community of Hepburn Shire, in accordance with government and legislative requirements and Financial Reporting Directives. The responsible Ministers during the reporting period were: The Honourable Jill Hennessy, 01/07/2018 - 29/11/2018 Minister for Health and Minister for Ambulance Services Jenny Mikakos, Minister for Health and Minister for Ambulance Services 29/11/2018 - 30/06/2019 Martin Foley, Minister for Mental Health 01/07/2018 - 30/06/2019 The Annual Report should be read in conjunction with the Quality Account, both of which will be presented at the Hepburn Health Service Annual General Meeting towards the end of the year. Following this, both reports will be available at www.hhs.vic.gov.au. A limited number of printed copies are also available. If you would like a printed copy, please call 03 5321 6500. ESTABLISHMENT OF HEPBURN HEALTH Hepburn Health Service was established in 1998 under the Victorian Health Services Act 1988. It was formed through the amalgamation of the Western Highlands Health Service (formerly Daylesford and Creswick Hospitals), Trentham Bush Nursing Hospital, and Clunes District Health Service. Traditional Owners Hepburn Health respectfully acknowledges the Dja Dja Wurrung people as the Traditional Owners and the original inhabitants of our region. Dja Dja Wurrung country incorporates a large portion of land in the Central region of Victoria between the Avoca and Loddon Rivers. DIVERSITY COMMITMENT Hepburn Health recognises, supports and celebrates the diversity of the communities within which we work. Our services are delivered to people of all ages and health status with a focus on care of the aged and disadvantaged. Visit hhs.vic.gov.au for our full diversity statement. HHS was accredited with an organisational wide Rainbow Tick in March 2019. OUR VISION Excellence in rural health and wellbeing. OUR STATEMENT OF INTENT We will provide high quality, person-centred and integrated health and wellness services across the Shire of Hepburn to ensure consumers receive the care they need in the appropriate setting. ACKNOWLEDGEMENTS Editor: Casey Fletcher & Merryn Tinkler Design and Layout: Casey Fletcher & Merryn Tinkler Major Financial report contributors: Brenda Rooney & Darlene Urban 3 Hepburn Health Service Report of Operations 2018‐19 OUR VALUES AND CULTURE RESPECT INTEGRITY CREATIVITY CARE We demonstrate this by: We demonstrate this by: We demonstrate this by: We demonstrate this by: applying principles of being open and valuing innovation; care for our colleagues, fairness and transparent; encouraging and clients and the dignity in all our working in accordance participating in ongoing community; dealings; with the Hepburn Health staff commitment to person responding to Service training and centred community and Code of Conduct; and development; care; and individual needs; complying with our and working to deliver the respecting the people professional and legal belief in the capacity of highest standards of we work requirements in all our staff to question and service and care. with; and dealings. explore new respecting the rights of ideas. our clients and carers. 4 Hepburn Health Service Report of Operations 2018‐19 DELIVERING A PERSON-CENTRED SERVICE Being a person‐centred health service means putting our consumers at the centre of all that we do. It means involving them in all aspects of their care, respecting their values and recognising individual needs and responding accordingly. Our approach to being a person‐centred health service is guided by seven core principles. These principles are delivered by our highly skilled and dedicated workforce who embody our core values of Respect, Creativity, Integrity and Care. ABOUT HEPBURN HEALTH SERVICE Our Service Profile Communities We Serve Hepburn Health is a major provider of public health and Hepburn Health supports a rural population of over wellbeing services across Hepburn Shire in Central 15,000 people across 1,473 square kilometres. Victoria. In 2018-19 Hepburn Health had total annual Approximately 55 percent of our population reside in expenditure of $32 million and employed a workforce the major townships of Clunes, Creswick, Daylesford of 350 staff and 210 volunteers working from our sites and Trentham with the remaining population (45 in Clunes, Creswick, Daylesford, and Trentham. percent) residing in the many small townships, villages and rural areas across the Shire. Our communities are richly diverse with wide differences in health and wellbeing status. A complex range of ongoing services are required for our rural Scale of Operations population of over 15,000 people. Being located within a major tourist region brings added complexity with large population fluctuations. Our region experiences Servicing our community of 15,000 people above the Victorian state average in the incidence of chronic disease, socio-economic disadvantage and Services located across 1437 square kms population ageing. Annual Expenditure of $32m Hepburn