2019 Access Guide Key to accessibility symbols s70 Designated parking s133 Drop-off point s77 Transfer available s140 Accessible toilet s67 Catering accessible s105 Shop accessible s81 Induction loop s22 Photograph album s141 Virtual tour s129 Seats/seating available s68 Braille (guide or menu) s138 Large print (guide or menu) Podcast s63 Steps/uneven terrain s66 Ramped access or slopes s64 Level access/terrain, paths s110 Lifts s129 Stair climber s212 Stairlift s233 Narrow corridors s59 Wheelchairs available s8 Powered mobility vehicle s108 Accessible route/map available 2 Access Guide Contents Key to accessibility symbols 2 Welcome to your Access Guide 4 Changing Places and Space to Change 8 Lifts 10 Powered Mobility Vehicles 14 Mountain Trikes 20 Sound 22 Places 28 Index 221 Every effort has been made to ensure accuracy at the time of publication in January 2019, but changes may occur to site information during the period covered by this guide. © National Trust 2019 Registered charity no. 205846 Consultant Heather Smith Editor Lucy Peel Design and production Roger Shapland and Dave Buchanan Printer Park Lane Press Cover photograph National Trust Images/Paul Harris: Beningbrough Hall, North Yorkshire A downloadable file of this guide can be found at nationaltrust.org.uk/access-guide nationaltrust.org.uk 3 Welcome to your Access Guide We love welcoming visitors and to make visiting as easy and enjoyable as possible for all, we are constantly looking at ways of improving access – developing creative solutions which are sensitive to their surroundings. For example, there are over 150 powered mobility vehicles at more than 75 of our places which visitors are welcome to borrow for free. We aim to increase this number, and are working with organisations such as Countryside Mobility South West, which provides Tramper vehicles. We are also increasing the number of Changing Places toilets for disabled people requiring the use of hoists and changing tables. At the moment, these have been fitted at seven places and there are plans for many more. A number of places also work with Mobiloo to provide Changing Places support for some of our events. This year Mobiloo is confirmed for Blickling Estate, Felbrigg Hall, Gardens and Estate, Lanhydrock, Sudbury Hall and the National Trust Museum of Childhood and Trelissick – although it may visit other places as well (please check the website for details). This guide gives a very brief overview of some of the ways we are increasing accessibility at our places, concentrating on key items which we are asked about regularly. 4 Access Guide Other items, such as induction loops at tills and accessible toilets, have already been installed at most of our places, and work continues to fit them to the remainder of sites, however if you have specific requirements, it is always a good idea to call before you visit in case a particular provision needs to be booked and to ensure that any extra help and facilities required are available. To make visiting even easier, all our places with Handbook entries are developing Access Statements, which will provide much more detailed information about accessibility. These are already, or will soon be, available on each place’s webpage and can also be provided in advance if requested. For a guide to the symbols used in this guide, please see page 2. nationaltrust.org.uk 5 Essential Companion/carer card At the National Trust, our clear purpose is to be for ever, for everyone. We are always looking for new ways to improve accessibility and are delighted to offer an Essential Companion card, as well as a Links Pass, to make visiting easier for the many disabled people who enjoy the places we look after. The Essential Companion card allows you to bring whoever you need to support you free of charge. The card is in your name and you simply show it when you arrive and your carer or companion will get free entry. If you don’t have an Essential Companion card, your carer or companion will still get free admission. The card just makes it quicker and simpler for you. You can even have an Essential Companion card if you’re not a National Trust member, although you will need to pay for your own entry. The Links Pass gives half-price entry to groups affiliated with disability charities, day centres or registered care homes. It’s valid at participating National Trust places, apart from weekends and Bank Holidays (please contact the place you would like to visit beforehand to find out more). Carers or companions with the group are welcome free of charge. 6 Access Guide Every place also offers – detailed accessibility information (please see our website). – free parking for Blue Badge holders. – a welcome for assistance dogs (please contact our nature reserves before your visit). Of course if there is anything more we can do to help you during your visit, then please don’t hesitate to let us know in advance or speak to a member of staff when you arrive. You can order your free card or pass today. Just call our supporter team on 0344 800 1895 or email [email protected] Alternatively you can get in touch with us by post at: PO Box 574 Manvers Rotherham S63 3FH nationaltrust.org.uk 7 Changing Places and Space to Change Visitors with physical disabilities, as well as those with severe learning disabilities, often find that the usual accessible toilets cannot meet their needs. They may need extra equipment and space in order to use the toilets safely and comfortably, and these needs are met by Changing Places. For many families, Changing Places are essential if they are to visit, and we have a small number of these facilities already in place and more planned for our new-build visitor developments. When improving facilities in historic structures it can sometimes be a challenge to find a space large enough for a full-size Changing Place. In such situations we aim to create smaller Space to Change places – about 7.5 metres square or slightly smaller – containing essential equipment, such as hoists and adjustable height-changing tables. The Access Statements of each place should include details of the size of the room and, of course, you are welcome to call before you visit. In addition, Mobiloos will be available at a number of places this year. Dates have not been confirmed at the time of going to press, so please call or check the place’s webpages for details. 8 Access Guide Places with a Changing Place page Attingham Park (one) 38 Calke Abbey (one available from June) 58 Divis and the Black Mountain (one) 77 Fell Foot (one available from July) 92 Giant’s Causeway (one) 102 Nostell (one) 146 Shugborough Estate (one) 173 Places with Space to Change facilities Berrington Hall (one) 46 Dunham Massey (one) 81 Places with Mobiloo bookings Blickling Estate (available five days minimum) 48 Felbrigg Hall, Gardens and Estate (available four days) 91 Lanhydrock (available five days) 135 Sudbury Hall and the National Trust Museum of Childhood (available 16 March) 186 Trellissick (available four days) 195 nationaltrust.org.uk 9 Lifts Every visitor deserves a ‘real’ experience, and being able to get safely in and out of all the public areas of buildings is key to this. Our goal is to make this experience a reality, and we realise that lifts can make all the difference. Of course fitting these into listed historic buildings can be a challenge, for while listed status in itself doesn’t prevent their installation, there needs to be appropriate space to meet regulations and the fabric of the building needs to be able to cope with the addition of a lift. Because of this, some of the lifts might be relatively small, so it is always a good idea to check the Access statement of the place you are planning to visit or call before setting out on your journey. Despite these problems, we are constantly striving to find ways around these difficulties so that we can add lifts to as many of our places as possible. 10 Access Guide Places with lifts page Aberdulais 28 Visitor Centre: access site entry, tea-room and shop; Turbine House: access to first floor film and upper level of site with waterfall; outdoor scissor lift one: access to upper waterfall platform; outdoor scissor lift two: access to upper river views Attingham Park 38 Small lift to ground and show-room levels Arlington Court and the National Trust Carriage Museum 35 Museum: access to first floor Bath Assembly Rooms 42 Access to basement Beningbrough Hall, Gallery and Gardens 45 Hall: access to all floors Blickling Estate 48 House: access to ground and first floors Chedworth Roman Villa 61 Access to West Range Dinefwr 76 Newton House: access to first floor Dyffryn Gardens 86 House: access to first floor nationaltrust.org.uk 11 Eastbury Manor House 88 Access first and second floors Godolphin 106 Cider House: access to first floor Ham House and Garden 112 House: small lift to basement and first floor Heelis 121 Access to first floor Ickworth 123 House: access to all floors; West Wing: access to basement Knole 132 Conservation Studio: access to all floors Lacock Abbey, Fox Talbot Museum and Village 133 Museum: access to first floor Lanhydrock 135 Access to first floor Mount Stewart (access to top floor) 144 Nostell 146 Access to first and second floors Quarry Bank 160 Mill: access to galleries and machine floors Rainham Hall 162 Stables Café: access to first floor function room 12 Access Guide Stowe 183 Visitor centre: access to ground floor Sudbury Hall and the National Trust Museum of Childhood 186 Museum: access to all floors Tredegar