MELBOURNE | ESSENTIALS Your Trip Information We’ve partnered with Tasmanian Walking Company to provide your trip of a lifetime! To help you prepare for this trip, we’ve gathered some useful information together. Some things, such as flights and insurance will be relevant sooner; and some things such as gear will be relevant closer to departure Before your trip Visas for New Zealanders You’ve booked! New Zealand citizens don’t need to apply for a visa before coming to Australia What’s next? however NZ permanent residents will need to apply for a visa. For more information please head here: newzealand.embassy.gov.au Within a week of booking: pay deposit, confirm your contract and Travel Insurance log into your booking As an Active Adventures Australia traveller, you’re required to have travel Sooner rather than later: check insurance for your trip – please be aware some insurance companies require passport, arrange travel insurance insurance to be purchased within 14 days of deposit payment (to be eligible for and book your flights, start your pre-exisitng medical cover). training regime and get fit! We highly recommend World Nomads as they offer competitive travel Three months before your trip: insurance policies that suit our type of travel with the minimum requirements for full payment is due, complete extra emergency repatriation, medical insurance as well as trip cancellation cover. items* Travel agencies Four weeks before your trip: check We recommend booking your flights through our preferred travel partner, for any missing details for your trip. Fuzion Travel. They’re our experienced hand-picked experts in travel, passionate Two weeks before your trip: about what they do, and will tailor-make your flight itinerary to match your reconfirm your flights, print your Active Adventures tour. Get in touch with them directly by email final trip information* [email protected] or on 1 800 TRAVEL. Let them know your preferred travel plans, including any stopovers or extra nights’ accommodation, and they *We’ll email you reminders about will put everything in place for you. They offer a total travel solution and five star these things! service that you’ll want to tell your friends about! activeadventures.com 1 MELBOURNE | ESSENTIALS Flights What if there’s an emergency? International Flights Flight & luggage delays There are many airlines with regular services to Australia If your flight is delayed, or you can’t travel for any reason from Auckland, Wellington, Christchurch and Queenstown. and aren’t able to get to your pre-arranged meeting place Air New Zealand, Qantas, Jetstar and Virgin Australia all on time, please let us know as soon as you can. You’ll need operate multiple daily flights. to cover any additional costs incurred by your flight delay, so keep all receipts in case you need them later to support Domestic Flights an insurance claim. If your luggage doesn’t arrive with you Qantas, Jetstar and Virgin Australia operate flights to for any reason, you’ll be directed to the airport baggage Melbourne from Brisbane, Perth, Hobart and Sydney, while claim service where your details will be taken so that your low-cost airline Tigerair operates flights too. baggage can be tracked down – feel free to give the airlines Airline luggage the emergency contact number below. You’ll be given a We recommend packing valuable and essential items in luggage tracking number and, in most cases, your bags will your carry-on luggage (change of clothing, medication etc.) be delivered to your hotel within 24 hours. in case your luggage is delayed. Domestic flights within Emergency contacts Australia don’t generally come with a luggage allowance If you have a genuine emergency in the few days before unless you have specifically included this in your tickets, your trip starts, or your family needs to get in touch with so if you booked your domestic airfares separately from you urgently during the trip, please call our Client Services your international ticket, please be aware you may have to Team, who’re based in New Zealand. request additional baggage. Phone +64 27 839 6538. Non-emergency contacts Arriving & Departing Australia For non-emergencies, please contact our New Zealand Airport transfers office using the details below. If the office is unattended Transport is easy to arrange from each airport and you can (outside of New Zealand business hours), please leave either catch a taxi, uber or there are door-to-door airport a message so we can pick it up and respond as soon as shuttles. The shuttle takes a little bit longer, however it’s an we can. economical option for solo travellers. Free phone: 1 800 661 9073 (Australia) Tullamarine Airport: 22 kilometres to the city. Free phone: 0800 234 726 (NZ) • Taxi: 30 minutes, AU$35-40 per vehicle. The taxi ranks Worldwide: +64 3 450 0414, ext 2 are located directly out the front of terminal 1, 2 & 3 Email: [email protected] buildings. • SkyBus provides fast and low cost airport transfers departing every 15 minutes daily – 7 days a week, Time in New Zealand New Zealand Standard Time (NZST) is the time zone for all year round between 4.30am and midnight to the New Zealand, it’s 12 hours ahead of Greenwich Mean Melbourne CBD. You can check out the fares here. Time (GMT). Carparking If you’re driving yourself to the start of your trip, you will be able to leave your car parked at an the Twelve Apostles Lodge. Melbourne Tullamarine Airport offers three car parking options for their visitors and all car parks are conveniently located outside the terminal building. The price ranges between AU$80- 150 (4-6 days) depending on the length of your stay and which option you choose. You can find more information on the rates here, it’s recommended to book in advance. activeadventures.com 2 MELBOURNE | ESSENTIALS Your Active Adventures Australia Trip Food All meals are included in your trip fare and we believe Your crew food and wine should be part of the experience, never an We work in partnership with a local operator in Australia - afterthought. We have our own in-house chef in the lodges Tasmanian Walking Company. Depending on the size of and camps, who design all meals and train guides in their your Active Adventures Australia group, you may joined by preparation to ensure they’re both healthy and delicious. other people who have booked with our partner. We work in remote locations which makes our menu Your group design more challenging, however, by focusing on using as Our group sizes range from a minimum of four people to a much fresh produce as possible and engaging a chef who maximum of ten people, depending on which trip understands what we have to work with we proudly serve you’ve booked, generally with a mix of singles, couples and outstanding meals each day. friends. Dietary requirements Your guides If you have any particular dietary requirements, please let Your trip will be operated by two experienced guides and us know. We’re accustomed to working with the following they’ll be there to make sure you’re well informed about diets, and if you have any other dietary needs or allergies, each day and you’re well-fed, well-rested and happy! let us know so we can plan in advance: • omnivore (I eat red and white meat, pork, chicken, fish, Rooming & bathrooms dairy, fruit and vegetables) Our trip fares are based on a twin share rate (two people per room), so if you’re travelling with a friend/partner you • no red meat (I eat chicken, fish, dairy, fruit and can share them, or if you’re a solo traveller, we can partition vegetables) the room so you have privacy, and each room has a private • no pork (I eat beef, lamb, chicken and fish) en-suite bathroom with flushing toilet and rainwater • fishatarian (I eat fish, dairy, fruit and vegetables) shower. Those travelling with a partner will have a choice • vegetarian (I eat dairy, fruit and vegetables) of either twin-share (one room, two single beds) or double- • vegan (I eat fruit and vegetables, no dairy or animal share (one room, one king bed). Triple sharing is not an products) option. • gluten intolerant (I can’t eat wheat, rye, barley or oats) Single room option • lactose intolerant (I can’t eat dairy products) If you’d prefer not to share a room, we have a single supplement option available trip for an additional fare. If Medical issues, allergies and other information you purchase a single supplement, we’ll arrange for you to If you have a medical issue, allergy or recent injury, please have your own room throughout the trip. let us know – we’ll be sure this information gets passed on to your guide discreetly. We’ll require a doctors certificate Water for any pre-existing conditions as well as for any person 69 All Australian tap water is safe to drink. We recommend years and older. If you have an allergy, please also let us carrying 1.5-2 litres and your guides will carry additional know whether your allergy is mild or severe (severe being water. In many places, you’ll be able to drink right from our an anaphylactic reaction) so we can be prepared. We love lakes and streams, except for those located near farmland. knowing about anniversaries, honeymoons and birthdays too! Transport Your trip fare includes all ground transport, except for airport transfers when you arrive or depart a day or two either side of the trip.