Eric M. Scharf 443-797-2236 • [email protected] Senior Creative Management Specialist 534 Estate Drive, Buffalo Grove, Illinois 60089 Of P3 (Products, Projects, & People) www.emscharf.com • www.linkedin.com/in/emscharf Dynamic management specialist with a creative bent and years of experience engaging clients with hybrid big-picture- through-bottom-up analysis. Strong, communicative oversight and high-level-to-in-the-weeds collaboration with cross- functional, distributed teams on multiplatform product / project development for the games industry since 1991. Guidance of corporate / digital agency brand initiatives since 2010. Consultation on EMR integration / practice management improvement since 2018. Transparent, adaptive, and durable leadership style. Competencies • Studio Management • Policy / Strategic Planning • Client / Public Relations • Risk Analysis and Management • Contract / SOW Writing • Resource / Vendor Procurement • Product / Project Management • Budget Management • Business Analysis / User Stories • Team Building / Coaching • Certified Scrum Master • Agile and Waterfall Management • Production Pipelines • Process Improvement • Creative / Technical Writing • Creative Direction (2D | 3D | UX) • Game Dev Management • Mobile App Dev Management • Web Dev Management • Content Management Systems • EMR System Integrations Familiar Product, Project, & Resource Management Software • Perforce • Subversion • Atlassian Confluence & JIRA • OpenText Vignette CMS • Smart Sheet / Microsoft Project • Mavenlink • Microsoft Office365 • Microsoft PowerPoint / Visio • Microsoft SharePoint • WordPress CMS • Redmine • Microsoft FrontPage Familiar Creative Tools, Production Environments, & Hardware Platforms • Apple OS (iOS and MacOS) • Google Android OS • Microsoft Windows (3.1 to Now) • Super Nintendo • Sega Genesis and Saturn • Sony PlayStation (1, 2, and 3) • Nintendo GameCube • Microsoft Xbox and Xbox 360 • Proprietary LBE Systems • Gamebase USA Gamebryo • Epic Unreal Engine • Autodesk 3D Studio MAX • Adobe Photoshop CS • Adobe Illustrator • Adobe Acrobat XI Pro EXPERIENCE Scharf Creative Services – Senior Creative Management Specialist 10-2001 to Present • Responsibilities: Provide BA, strategic planning, operational / process improvement, talent building, and management (from agile to waterfall to MMA – Mixed Methodology Approaches) of creative and development to global clients in the greater software industry for gaming (towards AAA, entertainment, serious / simulation / training, casual, edutainment audiences and computer, mobile, and console platforms), as well as commercial, retail, and non-profit products including digital business / marketing solutions (responsive, CMS-based web sites, enterprise productivity, and gamification), along with EMR (Electronic Medical Record) system integration (paper-to-digital process improvement and system adoption) for both private and medical group practices. • Available in permanent, in-house or remote capacities (depending upon requirements). Dr. Stuart P. Sondheimer, MD, SC – Process Improvement Consultant 01-2018 to Present • Responsibilities: Transition the practice staff from one end-of-life ophthalmology-based electronic medical records system (SOAPware by DOCS, Inc.) through the continuous updates of another (iMedicWare by Eye Care Leaders). • Act as POC (Point Of Contact) between practice staff and iMedicWare development team on functional and UX (User Experience) defects (resulting in the creation of mockups and oversight / resolution of support tickets). • Lead training of practice staff for and provide oversight of Vital Interaction patient recall portal. • Develop and integrate improved surgical scheduling processes – between patient, physician, and surgical centers – including critical enhancements to surgical request forms (to establish schedule allocations with surgical centers), patient surgical consents forms (identifying and distinguishing core surgical requirements from uninsured electives), and patient surgical instructions (setting a patient’s pre-and-post-operative care expectations). • Redesign all analog forms and communication policies into fillable, digital formats for better readability, quicker access (for sharing with patients via email and co-managing physicians via MIPS-compliant direct messaging). • Create easily-accessible, simple-to-understand instructions on all manner of office processes (from software usage guidelines to procedures for opening-and-closing the practice facility). Mars, Inc. – Mobile UX Product Management Consultant 10-2015 to 04-2016 Clients: All Mars Business Units – Chocolate, Petcare, Wrigley Company, Food, Drinks, and Symbioscience • Responsibilities: Provide strategic guidance in UX product management, product ownership, and BA to internal teams and outsource development vendors (collectively known as the ‘Digital Workplace’ and ‘Digital Experience’ teams) towards improved adoption of agile production methodologies. • Lead teams in simultaneous delivery of 15 CMS-based, B2E hybrid enterprise mobile apps developed within an Azure environment (for iOS, Android, and Windows Mobile) for the ‘Mars App Store’ – in support of quarterly interdepartmental updates for all Mars business units and their brands – resulting in over $3.1M in critical savings (from ending costly cloning requests of under-maintained legacy portals). RDI/A Digital – Contract Senior Digital Project Manager 01-2015 to 08-2015 Clients: Slack And Company, Dow Corning, The Network, Cox Communications, The Promotional Edge, NFL Network, MLB Network, Pac-12, ABC, Hallmark, Peerless Networks, WaveNation Wireless, Gatehouse Media, The Columbus Dispatch, Modern Gourmet Foods, Baumann Consulting, and PointManagement • Responsibilities: Provide strategic, agile-driven, client-facing project management and BA (from concept through P&L tracking to post-deployment support and recovery) for mobile apps (iOS and Android), responsive digital web portals via CMS (WordPress and Umbraco), email campaigns, gamification promotions, and domestic / international brand enterprise solutions. • Lead cross-functional, distributed teams comprised of local content / strategy / UX / creative resources and offshore HTML / .Net / PHP developers (out of Eastern Europe and India). • Establish and guide QA and UAT activities – from test script creation to UAT participant follow-up. • Organize KT sessions for interchangeable resources and generate in-depth CMS user guidelines. Publicis Groupe – Senior Digital Project Manager 01-2013 to 01-2015 Brand Clients: Leo Burnett, Starcom, Mediavest, Spark, Team One, Rosetta, Digitas, and Publicis Egalite Brand Client Customers: Clear Channel, NCC Cable, JC Penny, Kraft-Mondelez, and American Honda • Responsibilities: Provide strategic, agile-driven, client-facing project management and BA (from concept through P&L tracking to post-deployment support and recovery) for multiplatform client products (domestic, international, consumer, and enterprise business marketing solutions), as well as operations support for PG’s Strategic Business Solutions (SBS) from within the Advanced Products Group (APG). • Lead cross-functional, distributed team efforts with upwards of 30 resources – including BA, UX, creative, Enterprise Architecture Group (EAG), .Net development (TCS-sourced), DBAs, and Global Security on all product deployments – for enhancements on legacy products and concept-to-completion of new opportunities. • Use client-facing BA to generate and deliver key SDLC components for each opportunity: high level estimates (HLE), project proposals, SOWs, resource-and-pricing plans, system requirement specifications (SRSs), project plans, project charters, and various supportive meeting decks for all project phases. • Organize KT sessions (between core development and support teams) and generate in-depth user manuals. • Establish and guide UAT activities – from hybrid test script creation to UAT participant follow-up. • Liaise between clients, project teams, and MediaOcean contacts for new and legacy opportunities involving media invoicing through MBO|X (Spectra O|X) and DARE (Direct Agency / Rep Exchange) systems. • Liaise between clients, project teams, and support contacts for two SAP America systems: Altair and Ariba. • Deliver key electronic invoicing web portal – called SIEV (SMG Invoice Entry & Validation) – for annual cost savings of $1.6M to SMG (Starcom Mediavest Group), bringing an end to offshore translation services of manually-created vendor invoices. Google – Motorola Mobility, Inc. – Contract Interactive Project Manager 05-2011 to 12-2012 Clients: Internal Business Units • Responsibilities: Provide operational, agile-driven project management and BA for domestic, international, consumer, and enterprise marketing solutions (e-commerce implementations, product launch kernels, UXD, creative, tagging, and localizations) – for all 34 Motorola.com locales (NOA, EMEA, EMARA, and LATAM for 50 countries) for MMI’s complete line of hardware and software products. • Lead POC integration of MMI’s first ever e-commerce functionality for Motorola.com US-EN locale (followed by management of 1B to 2.0 brand voice migration of all locales) using OpenText Vignette CMS – in support of MMI’s split from parent company Motorola (currently Motorola Solutions). • Manage cross-functional team of 35 resources for POC e-commerce integration and 2.0 brand voice migration (including local UX / UI / creative resources and regional SMEs, and offshore developers from iGate