Legislative Budget Request FY 2018-19 Department of Legal Affairs Office of the Attorney General Department Level Exhibits and Schedules PL 01 The Capitol Tallahassee, Florida 32399-1050 SCHEDULE IV-B – IT MODERNIZATION PROGRAM For Fiscal Year 2017-18 September 4, 2017 FLORIDA DEPARTMENT OF LEGAL AFFAIRS 1 of 233 Contents I. Schedule IV-B Cover Sheet ............................................................................................................................................................... 3 Executive Summary ............................................................................................................................................................................... 4 Proposed DLA IT Modernization Program ................................................................................................................................................ 4 Current IT Environment ......................................................................................................................................................................... 4 Proposed Solution .................................................................................................................................................................................. 4 Cost and Timeline .................................................................................................................................................................................. 5 II. Schedule IV-B Business Case – Strategic Needs Assessment ...................................................................................................... 6 A. Background and Strategic Needs Assessment .............................................................................................................................. 6 1. Background .............................................................................................................................................................................. 6 2. Business Need .......................................................................................................................................................................... 8 3. Business Objectives ................................................................................................................................................................ 10 B. Baseline Analysis ........................................................................................................................................................................ 11 1. Current Business Process(es) ................................................................................................................................................. 11 2. Assumptions and Constraints ................................................................................................................................................. 32 C. Proposed Business Process Requirements .................................................................................................................................. 33 1. Proposed Business Process Requirements .............................................................................................................................. 33 2. Business Solution Alternatives ............................................................................................................................................... 34 3. Data Management ................................................................................................................................................................... 45 4. Master Data Management (MDM) ......................................................................................................................................... 46 5. Security and Privacy ............................................................................................................................................................... 47 6. Changes to Government Service Delivery ............................................................................................................................. 49 7. Rationale for Selection ........................................................................................................................................................... 49 8. Recommended Business Solution .......................................................................................................................................... 50 III. Success Criteria .......................................................................................................................................................................... 60 IV. Benefits Realization and Cost Benefit Analysis ......................................................................................................................... 62 A. Benefits Realization Table .......................................................................................................................................................... 62 1. The Cost-Benefit Analysis Results ......................................................................................................................................... 72 V. Schedule IV-B Major Project Risk Assessment.......................................................................................................................... 74 A. Risk Assessment Summary ......................................................................................................................................................... 74 VI. Schedule IV-B Technology Planning ......................................................................................................................................... 78 A. Current Information Technology Environment .......................................................................................................................... 78 1. Current System ....................................................................................................................................................................... 78 2. Information Technology Standards ........................................................................................................................................ 83 B. Current Hardware and/or Software Inventory............................................................................................................................. 83 1. Software Maintenance Costs .................................................................................................................................................. 83 C. Proposed Technical Solution ...................................................................................................................................................... 84 1. Technical Solution Alternatives ............................................................................................................................................. 84 2 of 233 2. Rationale for Selection ........................................................................................................................................................... 87 3. Recommended Technical Solution ......................................................................................................................................... 89 D. Proposed Solution Description ................................................................................................................................................... 89 1. Summary Description of Proposed System ............................................................................................................................ 89 2. Requirements for Proposed Solution (if any) ......................................................................................................................... 91 E. Capacity Planning (historical and current trends versus projected requirements) ..................................................................... 92 1. Document Repository Usage and Growth .............................................................................................................................. 92 VII. Schedule IV-B Project Management Planning ........................................................................................................................... 94 A. Program Charter .......................................................................................................................................................................... 94 1. Program Name ........................................................................................................................................................................ 94 2. Purpose ................................................................................................................................................................................... 94 3. Objectives ............................................................................................................................................................................... 95 4. Individual Projects .................................................................................................................................................................. 95 5. Management Methodology ....................................................................................................................................................