TABLE OF CONTENTS Foreword Mayor’s Message Sangguniang Panlungsod Ordinance City Profile Brief History Demography and Topography City’s Vision and Roadmap Charter Statement City Government Offices Introduction on RA 9485 (Anti-Red Tape Act of 2007) Fernandino’s Charter: A Milestone in the PGS Scorecard Chapter I- Frontline Services Part I- REGULATORY SERVICES Securing of Business Permits 1 Securing Certificate of Business Retirement 5 Community Tax Certificate “Cedula” 7 Zoning Certificate for Business Permit 9 Fire Safety Inspection Certificate for Business 11 Local Building Official Clearance 13 Environmental Management Permit 15 Sanitary Permit 16 Securing Zoning Certificate for Land 19 Securing Locational Clearance/ 21 Zoning Certificate for Building Securing Certificate of Occupancy/Use 24 Securing Building Permit and Other Ancillary Permit 28 Securing Demolition Permit Securing Fencing Permit Securing Sign Permit Securing Small Electrical Permit 36 Assessment for Declaration of New Building and Machinery 40 Declaration of Subdivision/Consolidation of Land 43 Transfer of Ownership 46 Cancellation of Assessment of Building and Machinery 48 Securing Various Certifications (No Property/as per Tax 50 Mapping/Property Holding/No Improvement) Payment of Real Property Tax (Amilyar) 53 Securing Health Certificate 55 Securing Police Clearance 57 Securing Mayor’s Working Permit 60 Securing Mayor’s Clearance 63 Pre-Marriage Counseling Seminar 66 Applying for Marriage License 68 Registration of Birth and Marriage 70 Registration of Death (City Civil Registry Office) 74 Registration of Legal Instruments/Court Orders/ Decrees and Affidavit to Use the Surname of the Father 75 Request for Certified True Copy of Birth, Marriage, 77 Death and other Civil Registry Documents Securing Meat Inspection Certificate 79 Securing Various Certificates from the City Treasurer’s 80 Office (Real Property Tax Clearance, Certificate of No Tax Liability, Certificate of Full Payment and Certificate of Business Tax Exempt) Part II - BASIC SERVICES Fernandino Access Card 82 Securing Certificates from the City Social Welfare and 83 Development Office (Certificate of Indigency, Solo Parent and Minor Traveling Abroad) Applying for a Senior Citizen’s Identification Card (ID) 86 Assistance to Individuals in Crisis Situation (AICS) 88 Filing Social Case Study Report 90 Disaster Relief Assistance 91 Legal Consultation, Preparation of Affidavits and Other 92 Legal Forms and Documents Labor Market Information and Job Referral 94 Outpatient Consultation at the City Health Office 98 Reproductive Health Care 100 Immunization Services 102 Maternal Health Care Services 104 Dental Services 107 Pharmacy Services 109 Anti-Tuberculosis Services 111 Laboratory Services 115 Family Planning Services 119 Animal Bite Services 120 Registration of Death (City Health Office) 121 Feedback Mechanisms Appendix A Citations and Awards Appendix B Directory of Offices Appendix C Regional Government Agencies Appendix D FOREWORD The City of San Fernando, Pampanga has, in recent years, consistently proven its competency in the field of governance and public service as evidenced by the various awards, citations and recognitions it has received. From its conversion as a municipality into the 99th city of the Republic of the Philippines in February 2001, it has been reclassified as a 2nd Class Component City in July 2007 and in only a matter of one (1) year, a 1st Class Component City in July 2008. The recognitions and reclassification could very well be attributed, to a great extent, to putting in place the streamlined processes and procedures in the services rendered, both frontline and internal, with the City Government having seriously embraced such management and measurement tools like the ISO 9001 standards, the Performance Governance System (PGS) and now, the Fernandino’s Charter. With the continuous ISO 9001:2000 Certification initially granted in September 2005 for the issuance of Business Permits, we look to the upgrading of this Certification to ISO 9001:2008 toward the end of 2009 with a number of processes covered. Toward the end of 2005, the City Government started implementing the Performance Governance System (PGS) in its determination of continually improving its services to its clients. The PGS is a management tool that enables all executives and stakeholders to channel the entire community’s energies, initiatives and directions toward achieving common long-term strategic goals. The system calls for effective public governance, transparency, responsibility, ethics, probity and accountability, among other values and practices. In February 2009, the City Government took on the challenge of the Civil Service Commission Regional Office III to be the model implementer of the Citizen’s Charter in Region III in compliance with Republic Act 9485 or the Anti-Red Tape Act of 2007 or ARTA. Because of its ISO compliance and PGS readiness and alignment, the City Government encountered only minor impediments in coming up with its service standards initially covering the frontline services. Having successful gone through the steps in crafting the Charter by virtue of Executive Order No. CMO2009-005 issued by the current local dispensation, the Citizen’s Charter, named Fernandino’s Charter, was launched on 07 April 2009, much way ahead of other local government units in the region, with City officials and employees reciting the Performance Pledge on a Holy Tuesday flag raising ceremony. The Fernandino’s Charter does not by itself create new legal rights but it enhances and ensures the enforcement of existing rights of the clients and the public. With the Sangguniang Panlungsod Ordinance No. 2009-013 institutionalizing the Charter as the City Government’s service standards, there is the assurance that services shall continue to be delivered in the timely, efficient, effective and convenient manner, and, at no cost where appropriate, particularly to its constituents who belong to the poorest of the poor. As the model it is meant to be, the Fernandino’s Charter is hoped to continue to inspire both the civil servants and the public to work together in the truest sense in fulfillment of the City’s ultimate vision to make San Fernando, Pampanga the Habitat of Human Excellence. Republic of the Philippines CITY OF SAN FERNANDO OFFICE OF THE CITY MAYOR MESSAGE HON. EDWIN D. SANTIAGO City Mayor SANGGUNIANG PANLUNGSOD ORDINANCE CITY PROFILE What now comprises the City of San Fernando was carved out of the towns of Mexico and Bacolor. With its Poblacion in the barrio of Sto. Rosario, San Fernando became a pueblo or town in 1754 during the reign of Fernando VI, king of Spain. Although legend has it that the town was named San Fernando because it was founded by a certain Capitan Fernando, it most probably was named San Fernando in honor of the king. Its titular patron is San Fernando III, king of Castille and Leon, now part of modern Spain. San Fernando is considered the birthplace of the labor movement in the Philippines. The first organized strike was said to have been staged in 1872 by a gremio of printers from government press located in the town, in protest against abuses of the plant foreman. The socialist movement would later find its roots in the town during the early part of the 20th century under the leadership of Pedro Abad Santos. On February 23, 1892, the San Fernando Train Station was opened as part of the Bagbag-Mabalacat stretch of the Manila-Dagupan railway system. This event signaled the beginning of the exponential growth of the town brought about by the sugar boom in the Province of Pampanga. On June 27 of the same year, national hero Dr. Jose P. Rizal visited the town as part of his mission to recruit members into his La Liga Filipina. After the outbreak of the Philippine Revolution, the town was declared in a state of war on September 1, 1896. On October 9, 1898, President Emilio F. Aguinaldo and his cabinet visited the town. Some accounts say that the town became a temporary seat of the Philippine Revolutionary Army. On August 15, 1904, the provincial capital of Pampanga was transferred from Bacolor to San Fernando by virtue of Act No. 1204 signed on July 22, 1904. In 1921, the sugar central of the Pampanga Sugar Development Company began its operations. Page i In 1941, the town was occupied by the Japanese Imperial Army and, due to its strategic location, was used as its base of operations in assault of Bataan. In 1942, it also served as the transport point for the victims of the Bataan Death March, as Filipino and American prisoners-of-war, after the long walk from Bataan, were carted from the San Fernando Train Station to Capas, Tarlac. In 1995, San Fernando was heavily damaged as a result of floods and mudflows from Mount Pinatubo. San Fernando became the 99th city of the Republic of the Philippines by virtue of the ratification of Republic Act 8990 on February 4, 2001. On July 29, 2008, the city became a 1st Class Component City by virtue of Department Order No. 23-08 from Department of Finance. AT A GLANCE Boundary: San Fernando is located 67 kilometers north of Manila, 16 kilometers south of Clark Special Economic Zone and 50 kilometers east of Subic Freeport Zone. It is bounded on the northwestern side by Angeles City, on the northeast by the town of Mexico, on the southwest by Bacolor and on the southeast by Sto. Tomas. Land Area: 6,774 hectares (67.74 sq.km.) Income Classification: First Class Component City Population: 269,365 (2007 NSO Census of Population) Page ii Page iii CHARTER STATEMENT CITY OF SAN FERNANDO (P) In pursuit of this vision, we adhere to become a progressive city and model of good governance in Central Luzon where its public offici als and citizens are committed to the principles of the common good, unity, service, love of god and love of country Deeply -rooted in our heritage, we commit to create and embrace a future where governance is socially - inclusive, transparent and accountab le, where citizens enjoy the fruits of their labor and peacefully live in harmony with their environment.