Health and Social Care Everyone Matters Pulse Survey National Report 2020 Page 0 of 91 Everyone Matters Pulse Survey 2020 National Report for Health and Health and Social Care Partnerships Contents Ministerial Foreword for Everyone Matters Pulse Survey Report 2020 ...................... 4 Introduction ................................................................................................................. 5 Background .............................................................................................................. 5 The Pulse Survey ..................................................................................................... 6 Fieldwork .................................................................................................................. 6 Report ...................................................................................................................... 6 Staff Experience Stories .......................................................................................... 6 Response Rates Overview .......................................................................................... 7 Overall Response Rate ............................................................................................ 7 Reasons for Lower Response Rate ...................................................................... 8 Partials and Non-Completion ................................................................................ 8 Survey Methods ....................................................................................................... 9 SMS ...................................................................................................................... 9 Respondent Profile .................................................................................................... 11 Demographics ........................................................................................................ 11 Staff Grouping ........................................................................................................ 12 Change .................................................................................................................. 13 Overall Experience .................................................................................................... 15 Overall Experience ................................................................................................. 15 Comparison to iMatter ........................................................................................ 15 Individual Boards ................................................................................................ 16 Recommendation ................................................................................................... 17 Individual Boards ................................................................................................ 17 Well-Being ................................................................................................................. 19 Introduction ............................................................................................................ 19 Staff Well-Being ..................................................................................................... 20 Staff Groupings ................................................................................................... 22 Individual Boards ................................................................................................ 23 Sources of Worry ....................................................................................................... 26 Work Related Worries ............................................................................................ 26 COVID-19 and Personal Worries ........................................................................... 28 Page 1 of 91 Well-Being Support ................................................................................................... 29 Work Related Support ............................................................................................ 29 Personal Support ................................................................................................... 31 The impact of COVID-19 ........................................................................................... 32 Future Uncertainty ................................................................................................. 32 Resilience .............................................................................................................. 32 Patient/Client Care .................................................................................................... 34 Collaborative Working ............................................................................................... 37 Individual Boards ................................................................................................... 38 Management and Leadership ................................................................................... 42 Line Managers ....................................................................................................... 42 Senior Management/Leadership Teams ................................................................ 42 Individual Boards ................................................................................................ 43 Communication ...................................................................................................... 44 Treatment at Work ..................................................................................................... 45 Redeployment ........................................................................................................... 46 Career Development ................................................................................................. 47 The Workplace .......................................................................................................... 48 Working from Home ............................................................................................... 48 Flexible Working .................................................................................................... 49 Feeling COVID-19 Safe at Work ............................................................................ 49 Public Transport ................................................................................................. 50 Workload and Job Security ....................................................................................... 51 Workload ................................................................................................................ 51 Job Security ........................................................................................................... 51 Pride .......................................................................................................................... 52 Appreciation .............................................................................................................. 54 Staff Groupings ...................................................................................................... 54 Appendices ............................................................................................................... 57 Appendix 1: Everyone Matters Pulse Survey Questionnaire ................................. 58 Appendix 2: Participating NHSS Boards and HSCPs ............................................ 64 Appendix 3: Sample and Response Rate Data ..................................................... 65 Appendix 3: Notes on Response Rate Data .......................................................... 66 Surveys Sent ...................................................................................................... 66 Paper Surveys .................................................................................................... 66 Page 2 of 91 Appendix 3: Paper Response Rates ...................................................................... 67 Appendix 3: Response Rates in 2020 compared to 2019 ...................................... 68 Appendix 4: Demographics .................................................................................... 69 Gender & Sexuality ............................................................................................. 69 Age ..................................................................................................................... 69 Disability ............................................................................................................. 70 Religion ............................................................................................................... 70 Ethnicity .............................................................................................................. 71 Appendix 5: iMatter Calculations ........................................................................... 73 Appendix 6: National Benchmark Well-Being Data ................................................ 74 Appendix 7: Open Question Analysis: Worries ...................................................... 75 Work-Related ...................................................................................................... 75 COVID-19 and Personal Worries ....................................................................... 76 Appendix 7: Open Question Analysis: Support .....................................................