POZNAJ BANK HSBC. OBECNY NA ŚWIECIE, TERAZ TAKŻE W POLSCE. Od 145 lat budujemy swoje globalne doświadczenie. 100 milionów klientów powierzyło nam zarządzanie swoimi finansami. W ponad 80 krajach nasi eksperci służą im swoją wiedzą finansową. HSBC na świecie Jesteśmy jedną z największych instytucji finansowych na świecie. 145 lat temu bank HSBC rozpoczął swoją działalność od finansowania handlu pomiędzy Państwem Środka a Starym Kontynentem. Dziś Klientom na całym świecie Grupa HSBC oferuje kompleksowe usługi finansowe, m. in.: bankowość detaliczną i korporacyjną, bankowość komercyjną, inwestycyjną i prywatną, usługi z zakresu finansowania handlu, zarządzania środkami finansowymi i aktywami, ubezpieczenia, fundusze emerytalne i inwestycyjne, obsługę emisji papierów wartościowych. HSBC w liczbach 1865 – w tym roku szkocki przedsiębiorca Thomas Sutherland założył Hongkong Shanghai Banking Corporation w skrócie HSBC – bank oferujący kompleksowe rozwiązania dla handlu pomiędzy Chinami a Europą 100 mln – tylu Klientom, w ponad 80 krajach świata, świadczymy obecnie nasze usługi 325 tys. – tylu mamy pracowników, mówiących w sumie w 100 różnych językach 28,5 miliarda dolarów – na tyle wyceniono globalną wartość marki HSBC, co dało nam pozycję lidera w rankingu marek finansowych (luty 2010 r.) HSBC w Polsce HSBC to lokalny bank o globalnym zasięgu, łączący znajomość polskiego rynku z międzynarodowym know-how. Dzięki temu właśnie rozumiemy potrzeby i oczekiwania naszych Klientów. Wiemy, że każdy z nich wymaga indywidualnego podejścia oraz elastycznej oferty wspartej bezpiecznymi i wygodnymi rozwiązaniami technologicznymi. HSBC w datach 1992 – powstaje spółka inwestycyjna HSBC Investment Services sp. z o.o. 2004 – HSBC Bank Polska S.A. zostaje oficjalnie zarejestrowany 2004 – rozpoczynamy współpracę z firmami na rynku polskim - HSBC Corporate 2008 – wprowadzamy ofertę bankowości indywidualnej o międzynarodowym charakterze - HSBC Premier 2009 – uruchamiamy bankowość bezpośrednią dla mikrofirm - HSBC Business 2010 – wprowadzamy wszechstronne rozwiązanie dla klientów indywidualnych - HSBC Advance HSBC Service Delivery – Europe GSC KRAKOW and GSC OSTRAVA European GSCs - Overview Total size 4673m2 Capacity 565 desks Currently employed 411 Countries Serviced Poland, France, Czech, Kazakhstan, Switzerland, Germany, Ireland Key Activities Contact Centre, Collections Payments, Credit GSC Europe 1 - Krakow Ops, Card Ops, Finance, HR, Mortgages, Insurance, IT Ops Total size 4519m2 Capacity 549 desks Currently employed 168 Countries Serviced Czech, Greece, Kazakhstan, Poland, Slovakia, UK Key Activities Contact Centre, Payments, Credit Operations, Card Operations, IT Development & Ops, GSC Europe 2 - Ostrava Account Opening & Maintenance . Business Continuity arrangements between both sites (2.5 hours commute) . Pool of English, German, French, Spanish, Russian and Italian speakers . Time zone: CET (GMT+1) . 90% of employees have higher education 8 Key Migrations Finance HBPL HR Contact Operations Centre Krakow French Payments French HR HR People Admin & Payroll March October 2010 December 2009 2010 HBCZ/HBSK Kazakhstan 2010 Greek Payments Operations support and support Greek investigations/ loans support Ostrava People Transformation Program Defining Global HR Service Delivery Scale Germany UK Turkey France China US Canada Bermuda HK Mexico Philippines UAE Qatar Oman India Bahrain Malaysia Indonesia Argentina Singapore Brazil Panama Saudi Key Out of scope In scope country To Be Kicked off Kick Off Call Pre Work Onsite Review Review closure, Scoping Final Sign completed underway underway & consolidation Report Issued Off Received HR Solution Centre Delivery • Learning Operations • Position Mgt & Data Integrity • LMS • Global Mobility (ESS/MSS) • Standard Reporting Pack • Demise of Acumen • NAM Replacement of Disability • Contingent Workers • One HSBC Business • Demise of internal learning Vendor (Unum) • Delegation Intelligence for HR systems • Performance Management • Finance Reconciliation • Evaluation tool Phase 1b • Global Organisation Tree • Global Induction • Performance Management • Further GHRS roll-out • HSBC Business School intranet • Brazil GP roll-out Phase 2 • Home working flag • Review of Intuition • France GP roll-out • Equilibrium Phases 1 & 2 • Job code clean-up • Leadership pipeline • SPPR • Share Administration • Group Directory/MyHSBC • Learning Academies • ePayslips Desktop • Learning Reporting • UK GL Reconciliation Performance • HR Admin & Leaver Mgt Reporting & • Oracle UPK • GP Archiving • Skillsoft • GP Interface Phase 2 & Reward Analytics • Testing & Assessment • India Payroll • Coastline • Kronos for Panama People Admin • Harvard Manage Mentor • M&S Money (UK) GP roll-out • LCMS • NAM Time & Labor • Resourcing • Pakistan Payroll • Switzerland Payroll • KM & Self Service Portal • Document & Image Management • UK Offshore GP roll-out • AD Passwords for GHRS • Data Centre Migration Learning, Talent, • United for Hope Canadian • Tier 2/3 Support Model • Employee Data Purge Pledge Form • Helpdesk Implementation • HCM Bundle Strategy Resourcing and • Vietnam Payroll • Inquiry/Contact • EPM Optimisation Organisational • UK Absence Management • GHRS People Tools Upgrade Development • GP Contention Phase 2 • GHRS Search Tuning • Physical Records Payroll and Contact Shared Time & Centre (foundation) Products Attendance Design & Quality Build Solution Includes process Assurance Introduction re-engineering, functional and Includes Includes customer technical design & testing experience build 12 Global HR Support Model Target Inquiry Resolution 66% 28% 5% <1% HR Customers Employees & Managers Tier 0 Tier 1 Tier 2 Tier 3 Specialists Generalists Planning & Policy Technology “One & Done” “Resolution” HR Service Delivery Resolution or Filter Filter Filter Change 13 Your presentation title goes here GLOBAL HR OPERATING MODEL HOW WILL HR BE ORGANISED? In order to achieve our vision for HR, we need to ensure we have the right people with the right skills and capabilities working within our function. As part of the new operating model we will have customer-facing roles that represent the HR function and build strong relationships with business lines; we will have specialist teams in specific fields of HR, who have deep expertise and deliver key business solutions; we will have a team that enables the effective running of HR like a business; and we will have efficient shared services that focus on delivering scaled and repeatable HR products and services to the business, with reduced risk, increased service quality and at optimal cost. Our model is divided into four distinct areas and we will have one global approach to governance that will align the various parts of the HR function together as one unified team. GENERALISTS BUSINESS SUPPORT Developing, delivering • Manage overall business and using HR • Promotes a commercially-run and relationship with HR solutions and services HR Generalists compliant function • Link to business needs that have a productive • HRSupport Business HR leadership Support • EnhanceHave businesseffective performance impact on the • Governance and reporting • End to end accountability for HR workforce and the relationships between the • EnsureFinancial andHR strategicis run as planning a issues to the business Strategy organisation. business and HR to commercial• Quality and customerand compliant experience • Act as a change agent and enhance business • Risk and functioncompliance strategic partner to the business • Supplier management Effectiveness • Embedperformance solutions in the business • Project management office • Heads of HR and HR Managers • Communications and change Performance SPECIALISTS HR Customers Enhancement HR Specialist Teams HR Service Delivery Efficiency ProvideSpecialist deep Teams functional HR Service Delivery • Strategy, process and policy Deliver• Delivers scaled, scaled operationaloperational services expertise and support designers and guardians servicesto the business and products and HR to Transactions •deliveryLead specialist of specialist interventions • Includes service management to Reducing the resource the business and HR and demands and time • Provideinterventions deep specialist advice to govern service delivery Admin required to develop, the business and HR • Includes solutions centre to develop deliver and use key • LTROD (Learning, Talent, new systems and process solutions, HR products, services Resourcing and Organisation including HRIT and payroll strategy and processes. Development) • HTS act as a delivery partner to • Performance & Reward HR, working with external vendors 14 VENDORS Corporate Sustainability in Europe Long-term relationship with local children’s homes in Krakow & Ostrava: ▫ Financial Support – over 7400 $ ▫ helping with English classes ▫ school stuff donated by employees ▫ outdoor activities conducted by staff “Enterprise Stream GSC Europe 1 Project” with European Tischner University in Krakow: ▫ Several business-related educational modules delivered by GSC Europe 1 managers to the university students during the academic year ▫ Topics to be covered range from Finance to Leadership to Team Work Open Day at GSC Europe 2 for students from Technical University of Ostrava: ▫ Making students familiar with HSBC culture ▫ Presentation on GSC Europe 2 profile “Clean the Earth” GSC Europe 1&2 project: ▫ voluntary participation in waste clean-up day ▫ segregate office trash Questions?.