SHOPPINGCENTREThe business of retail destinations www.shopping-centre.co.uk July 2018 • £8.00 SCEPTRE winners Hightlights of the 2018 awards 12 Commercialisation 15 Cleaning 28 Events Strategy is essential Cleanliness is a key Planning ahead for to optimise mall space driver of shopper retention hassle-free events The Highcross Beacons, @HXBeacons Creative LED solutions to make spaces and places memorable. ADI design content-driven experiences and exceptional digital installations that deliver the unexpected. We combine giant LED platforms with larger-than-life creative to drive large scale IRKEKIQIRXERHMRXIVEGXMSR8SƼRHSYX more visit www.adi.tv/shoppingcentre For more information visit www.adi.tv/shoppingcentre 0800 592 346 | [email protected] | www.adi.tv CONTENTS Editor’s letter Editor Graham Parker 07956 231 078 hear their inspiring stories. to thank everyone who entered. [email protected] With bad news from retailers The competition was very strong Editorial Assistant breaking on a daily basis, it’s im- and even just to make the short- Iain Hoey portant to recognise that shop- lists was a major achievement. 07757 946 414 ping centre teams are working We constantly strive to make [email protected] harder than ever to serve their the SCEPTRE Awards bigger Sales Manager communities and keep driv- and better, and we need your Trudy Whiston ing footfall to the retailers. At feedback to help achieve that. All 01293 416 090 [email protected] times it can be a thankless task, attendees should by now have but that’s why nights like the received a questionnaire and Database Manager The SCEPTRE Awards at the SCEPTRE Awards are important we’d appreciate if you could take Dywayne Ramsundar 01737 852 342 Dorchester were a fantastic cel- in allowing teams to celebrate a couple of minutes to respond. [email protected] ebration of all that’s good about their successes. Here’s to next year! shopping centre management This issue is crammed with Design & Production profiles of the winners and it’s Graham Parker Stuart West and it was a pleasure to meet so 01737 852 343 many dedicated centre teams right that they should have their Editor [email protected] from across the country and to moment in the sun, but I’d like Shopping Centre Publishing Director Helen Richmond 01737 852 344 [email protected] CONTENTS Editorial Board NEWS & ANALYSIS Carl Foreman, Moorgarth; Byron Lewis, Mall Solutions Europe; John Prestwich, Montagu Evans; James Taylor, Workman; 04 Grantham Designer Outlet wins consent Michelle Burton, Toolbox; Jordan Jeffery, 06 CPO backing for Croydon project JLL; Sean Kelly, PR4Property 08 Bracknell builds on Lexicon launch No part of this publication may be reproduced without the written permission of the publishers. The Publishers 10 Council investment in malls continues accept no responsibility for any statements made in signed contributions or in those reproduced from other sources, nor for claims made in any advertisements. Page 12 Shopping Centre is available on subscription. FEATURES UK & Ireland £96; Overseas £150. Shopping Centre is published monthly. 12 Commercialisation – A clear strategy is essential ISSN 0964-1793 | Printed by Stephens & George Ltd Shopping Centre, when optimising available space on the mall. Goat Mill Road Dowlais 15 Cleaning – Consumers rate cleanliness as a key Merthyr Tydfil CF48 3TD reason to decide between shopping centres. www.shopping-centre.co.uk 18 SCEPTRE Awards – all the winners from the 2018 SCEPTRE Awards. 28 Events – How to ensure your big day goes off without a hitch. Page 18 REGULARS Join our Shopping Centre 34 Data – Retail facts & figures Linkedin group All rights reserved 39 People – Wembley hosts cycling tour Follow us on Twitter © JLD Media 2018 39 Moves – All the latest job moves @scnewsfeed YOU’VE ARRIVED AT YOUR DESTINATION THE ONLY PLACE TO GO FOR EFFECTIVE CAR PARKING SOLUTIONS +44 (0) 370 0427215 [email protected] www.g24.co.uk Parking Management Solutions www.storeguard.co.uk www.shopping-centre.co.uk JULY 2018 SHOPPING CENTRE | 3 NEWS Grantham Designer Outlet wins consent Outlet specialist Rioja Developments play areas, 1,800 parking spaces and a and Buckminster have won full plan- visitor and tourism centre. ning permission for the 270,000-sq Rioja MD Giles Membrey said: “Gran- ft Grantham Designer Outlet which tham Designer Outlet presents a unique aims to bring premium brands to opportunity for premium brands to bring an area of the east of England not their outlet offerings to an affluent audi- currently served by any outlet retail. ence that currently lacks easy access to The outlet village is scheduled for this kind of retail destination. It is one of launch in Spring 2021 and will be the last gaps in the market for a premium home to 130 luxury brand stores. outlet village of this size and may well be Grantham Designer Outlet will be the last of this style to be developed in the located close to the A1 on the southern UK. We are very excited to be underway, edge of Grantham in South Lincolnshire. particularly given the positive response Designed to complement the existing that we are already seeing from brands.” town centre retail offering with luxury Leasing will begin in September 2018 brands the centre will also incorporate and construction will begin on-site in cafes, restaurants, public spaces with spring 2019. Council buys Crompton Place Bolton Council has bought the Crompton Place is fundamental to Crompton Place shopping centre support the regeneration and trans- from Santander pension fund for formation of our town centre. It is at £14.8m. JLL will continue to manage the heart of our town’s civic and retail the centre, which contains 46 retail core and this deal means we now units, kiosks, office accommoda- have control of a major strategic site tion, and a 285-space car park cov- that is critical to delivering the Town ering more than 280,000 sq ft. Centre Masterplan. The purchase has been funded “We have all seen the amazing from the council’s £100m town transformation of the Market Place centre fund, financed through a and the benefits that has brought in low interest loan which is repaid terms of visitor numbers. Cromp- using dividends from Manchester ton Place also requires that kind of NewRiver buys Grays Airport and the Yorkshire Purchas- vision and investment to deliver our ing Company. regeneration plans, complement our NewRiver has bought the Grays Poundland, Iceland and Peacocks, and Leader of Bolton Council, Cllr existing retail offer, and bring new shopping centre in south Essex has a 700-space multi-storey car park. Linda Thomas, said: “The purchase of businesses into the town centre.” from Ellandi for £20.2m. The com- At acquisition, it has an affordable and munity shopping centre provides therefore sustainable average rent of 177,300 sq ft of retail space and a £9.62 per sq ft and a weighted average 32,000-sq ft office building with unexpired lease term of 4.6 years, permitted development rights for which will facilitate asset management residential conversion, on a 4.7-acre and development opportunities. site. The acquisition price represents Chief executive Allan Lockhart said: a net initial yield of 9.4 per cent on "Grays shopping centre is a communi- the shopping centre element, and a ty asset with excellent asset manage- capital value across the whole site ment and development potential, ac- of just £40 per sq ft. quired at a very attractive entry price, The convenience-led, community which is well below previously traded shopping centre is anchored by value values and the residential residual and grocery retailers including Wilko, value of the asset." 4 | SHOPPING CENTRE JULY 2018 www.shopping-centre.co.uk £ COMMERCIALISATION SPECIALISTS £ £ RESULTS ntial ExperientialExperie FOOTFALL £ RMUS £ WE WILL INCREASE Kiosks YOUR BRANDS INCOME BUILDINGyour income COMMERCIALISATION & MARKETING SPECIALISTS 0161 817 5221 NEWS CPO backing for Croydon project Croydon Council has voted to invoke This decision represents the latest CPO powers to allow the Croydon major milestone for the scheme and Partnership, the JV between Un- closely follows the announcement that bail-Rodamco-Westfield and Ham- John Lewis and Waitrose have con- merson, to acquire the remain- firmed they will be opening a full-line ing land and interests needed to department store and supermarket as proceed with the delivery of the part of the redevelopment. The earliest new £1.4bn redevelopment of the date for construction to commence will Croydon retail town centre. be during 2019, which would lead to an Settlements have been reached anticipated opening of the new centre with the vast majority of land owners in 2023. and occupiers affected by the redevel- Peter Miller, COO, UK/Italy/Benelux, opment, and agreements have already Unibail-Rodamco-Westfield said: “We been reached for the relocation of nine welcome the decision which represents occupiers from the Whitgift Centre to another important milestone in delivering the Centrale shopping centre, which will the scheme and 7,000 new jobs, helping continue to trade throughout the con- ensure Croydon’s future as the retail and struction period. leisure capital for South London.” Liverpool Council buys Central shopping centre Liverpool City Council is to buy Liver- Augur will also have an option to pur- pool Central Shopping Centre to help chase the shopping centre from the accelerate a series of multi-million council after five years. pound regeneration schemes. The With 21 retail units covering more council will be purchasing the lease than 50,000 sq ft, the shopping centre from Aviva Life & Pensions UK as boasts huge footfall as it doubles as part of a programme to stimulate the main entrance to Liverpool Central the wider redevelopment of the Station – one of the busiest rail stations nearby Knowledge Quarter Gateway in the UK with passenger numbers zone which runs from Lime Street to reaching 16 million per year.