Welcome Martin Latimer Board Member Welcome, Housekeeping Matters & Agenda Items Agenda 10:15am Welcome by Martin Latimer 10.25am Operational overview by Richard Millar, Director of Heritage, Enterprise, Sustainability & Operations 10.40am Overview of Customer Operations by Joe Murphy, Waterway Manager Overview of Customer Services by Donna Mallan, Customer Service & Business operations manager 11.10am Communications overview and Pricing Consultation by Josie Saunders, Head of Corporate Affairs 11.25am Ardrishaig update by Christopher Breslin, Head of Regeneration & Development 11.40am Q&As 12.15pm Ends Richard Millar Director of Infrastructure Operational Overview Revenue split by year 70% 60% 50% 40% Own Income GIA 30% 20% 10% 0% 12-13 13-14 14-15 15-16 Total income Release of capital grant Interest 2% 0% Commercial income 22% Grant-in-aid 40% Retail income 13% Freight Income 1% Third party contributions Cost recoveries 20% & sundry sales 2% Commercial income SWD Premiums 4% Commercial Craft Licences Leisure Moorings 4% 11% Property Rents 25% Craft Licences 11% This is the split of Bigg Regeneration the 32% of Own 14% Income that is classed as Utilities Commercial 31% Income Insurance re-charges 0% Canal income & expenditure Crinan Transit/Short Term Licences 189,912 Long Term licences 25,678 Mooring Fees 85,994 Commercial Income 113,128 Total Boating Income 414,712 Total Expenditure 1,080,765 Towpath Upgrades Towpath Upgrades Before Towpath Upgrades After Towpath Upgrades Linlithgow Embankment Study Linlithgow Embankment Study Linlithgow Embankment Study Linlithgow Embankment Study Linlithgow Embankment Study Linlithgow Embankment Study Linlithgow Stop Planks & Safety Gates New stop planks and safety gates on Union Canal at Preston Road, Woodcockdale, Manse Road Basin, Wilcoxhome, and Battockbridge Emergency Preparedness Ness Weir Due to continued scouring of the weir structure, we are developing a solution to provide a robust weir structure to protect Inverness Ness Weir Overflow Weir Service Weir Ness Weir Ness Weir Before After Ness Weir The Falkirk Wheel The Falkirk Wheel The Falkirk Wheel The Falkirk Wheel Canal Artist-in-residence Canal Artist-in-residence Canal Artist-in-residence Top 20 Assets 1 11 Ness Weir Refurbishment Crinan Canal: lock gates 2 Tomnahurich Bridge M&E 12 Upgrade Caledonian Canal: Lock grouting 3 13 Avon Aqueduct 19 Caledonian Canal Leakage Repair 4 Linlithgow Embankments 14 Crinan Canal Leakage Repair Leakage Repair 5 Muirtown Bridge M&E 15 Lowlands Canals Leakage Repair Upgrade 6 16 Ardrishaig Swing Bridge 1 - M&E TFW Site Works repairs 7 17 Kytra & Cullochy Locks, Weir Oich Weir and Reach repairs. 18 Manual Bascule Bridge 8 Ardrishaig Lock 1 - 3 Refurbishment Works 9 19 Twechar Bridge 17 Lowlands Bank Protection Works 10 20 Bonnybridge Bridge 10 Lowlands Canals: lock gates Impact of Scotland’s Canals Joe Murphy Waterway Manager Overview of Customer Operations Completed Works BEFORE RESURFACE CYCLING WALKING TOWPATH RESURFACE Completed Works NEW BALANCE BEAMS REPLACEMENT BOLLARDS Daill Loch Reservoir AFTER BEFORE BEFORE Ongoing Works NEW FIBRE GLASS PONTOON STONE WORK TOWPATH LIGHTS Ongoing Works CRINAN LIGHTHOUSE Planned Works OAKFIELD BRIDGE PAINTING OF THE ARDRISHAIG WORKSHOP Water Control RESERVOIRS Vegetation Management Seasonal Employees OPERATIONS & CUSTOMER Assisted Passage SERVICE New Towpath Around Ardrishaig Basin Donna Mallan Customer Service & Business Support Manager Customer Services Overview Commitment to Customer Service Excellence Background Investment Communication Port Facility Security Officer Health & Safety Officer Background Investment Communication Crinan Canal Marketing Operational Strategy Strategic Objectives • Increase Revenue & Transit Numbers. • Raise Scottish Canals’ profile. • Attract New Customers. • Maximise the Customer Experience. • Create Stronger Community Links. • Maximise the use of Modern Technology. Crinan Canal Leisure Transit Figures 2015 / 2016 2015 / 2016 2016 / 2017 Difference % Difference Apr 72 82 10 14% Total Transit Numbers May 212 188 -24 -11% Jun 297 272 -25 -8% 2015 = 1509 Jul 422 472 50 12% Aug 286 320 34 12% Sep 128 157 29 23% 2016 = 1568 Oct 52 56 4 8% Nov 10 12 2 20% To Date a Transit increase of 4% Dec 3 5 2 67% Jan 1 4 3 300% Feb 2 -2 -100% Mar 24 -24 -100% 1509 1568 59 4% Leisure Transit Crinan Canal Aims Crinan Leisure Transits 2015 / 2016 500 472 450 422 400 350 320 Aim to achieve a 5% 297 286 300 272 increase on Transit 250 2015 numbers year on 212 188 201 year. Boat Numbers 200 157 150 128 82 100 72 5256 50 1012 0 0 3 5 0 Apr May Jun Jul Aug Sep Oct Nov Dec Clyde Series Presentation Roadshow & LARGS Boat Shows TROON GOUROCK DUSSELDORF TIGHNABRUAICH INVERKIP Partnerships, Collaboration & Promoting Local Businesses • Tarbert Harbour. • Heart of Argyll. • Argyll & Isles. • Art Map. • West Highland Yacht Week. • Sail Scotland. • Sailing & Cruising Scotland. • University of Highlands & Islands. • Community Councils. • Heritage Trust. Presentations 2017 Completed Presentations Clyde Cruising Club Largs Sailing Club Gourouck Sailing Club Tighnabruaich Sailing Royal Northern Yacht Club Troon Cruising Club Royal Scottish Motor Club Royal Gourock October 2017 Carrickfergus Belfast Bangor Strangford Lough Josie Saunders Head of Corporate Affairs Communications Overview Pricing consultation 2% Response published 14th February 2017 4% 8% 32% 14% 40% • Residential 32% • Leisure 40% • Transit 14% • Groups 8% • Commercial 4% • Other 2% Pricing consultation Weighted issues and developed response Raised comparable marinas and cost of renting 2 bed flats with Gerald Eve 721 Leisure - Not benchmarked against English marinas issues Residential - 2 bed flat rents reflect market and are not in direct comparison 16 categories Outcomes • Gerald Eve/GVA’s recommended prices will be adopted • Mooring costs will not increase by more than £100 per year, plus inflation • Inflation set by CPI • Standardised Terms & Conditions • Monthly/upfront payment – same price • No mooring transferred with boat sale • Security of tenure for residential customers = min 1 year agreement • Five yearly review Outcomes Changes introduced 1st June 2017 and 1st April thereafter Full price implemented if £100 or less Phased price increases limited to £100 pa plus CPI (1.6% in 2016) 20+ years for some customers to reach Gerald Eve’s recommended price Outcomes Navigation licence remains £195 + CPI Transit licence cut by 25% on Lowlands 25% discount on transit fees for charities’ non commercial activity Facilities Charter by Sept 2017 User operations of locks & bridges policy by April 2018 Letters issued in March Marc Beaumont – Wild About Argyll Marc Beaumont – Wild About Argyll Communications refresh? Current position Scotland wide • 4 annual customer forums • Boaters’ Surgeries • Quarterly Boaters Newsletter • 12 operational/update emails pa Restrictions • Comms needs to be Scotland-wide • Few staff with other responsibilities • Limited budget What next? Scrap/replace/evolve? You decide! Christopher Breslin Head of Regeneration & Development Ardrishaig update Bridge House – Cottage Refurbishment The Falkirk Wheel Revitalisation Programme The Crinan Charrette Process • Pre-charrette engagement – April 2016 – obtained initial community views • Charrette 27–30 April 2016 – identified issues and potential projects • Community feedback event - 3/4 June 2016 – presented draft Action Plan and sought feedback on community priorities • Over 200 contributors Charrette Activities • Advance engagement and promotion • 4 days, 6 venues • Site visits & feedback sessions • Schools and youth engagement • Themed workshops • Continuously testing ideas • Exhibition – more feedback Charrette Activities Key Project Themes from the Charrette • Project Coordination & Delivery • Better Connections • Facilities, activities & events for socio-economic development • Public Realm Improvements • Key Development Sites Key Projects – Community Feedback • Ardrishaig - Lochgilphead cycling and walking link • Lochgilphead Front Green • Lochgilphead - Colchester Sq/Argyll Street • Ardrishaig - marine tourism facilities • Ardrishaig – Gleaner Site development Crinan Canal Corridor Opportunities Crinan Lochgilphead Waterfront Lochgilphead Front Green & Waterside Walkway Argyll St, Lochgilphead Colchester Square, Lochgilphead Ardrishaig Waterfront Ardrishaig Pier Square Ardrishaig Villlage Streetscape Ardrishaig – Regeneration Capital Grant Bid • Ardrishaig – Gleaner Site – Phase 1 cost circa £1.39m - Regeneration Capital Grant Award of £580,000 - Match funding required - Phase 1 - Workshop/artisan/craft/light industrial units, public realm Gleaner Site: Crinan Charette and MasterRCGF Bid Plan for £500k Phase 1 – Workshops/craft units - Environmental work - Remediation - Access • Add in photo if possible • Aim of the project • 2016/17 Key output • Approved Spend • Total expected project cost • Funding source • Current risks/issues Gleaner Site - Ardrishaig Gleaner Site - Ardrishaig Gleaner Site - Ardrishaig Former Bridge House Hotel • Refurbishment of building to provide; • 9 holiday let rooms • Replace Pier Sq Canal Office (frees up Pier Sq for marine / leisure) • a kitchen and dining/lounge area for residents • a meeting room / gallery space for the local community • a laundry room for residents and facilities for canal users • Cost of at least - £500k • 3rd party funding of circa £300k required • Role for local community / Trust to be involved • Interim works – 2017 – roof repairs (£15,000) Scottish Canals’ Perspective Initial focus on Ardrishaig regeneration and proposals which are likely to attract funding opportunities: • Former Gleaner Oil Depot Development • Bridge House Hotel Refurbishment • Pier Square - Marine Recreation & Tourism • Lochgilphead / Ardrishaig Waterfront Walkway • Jointly Funded Project Coordinator Post • further towpath improvements Gleaner site artwork Structures on the site transformed into an industrial art canvas by Art Map and StudioLR. Exhibition of interpretive boards and video installations and historical walking tours of the canal Meanwhile Activities Meanwhile Activities Meanwhile Activities The way forward • Bullets for categories Our People Q&A.