Disabled Spectators Guide - Estadio Metropolitano Centre for Access to Football in Europe UEFA Champions League Final 2019 Saturday 1 June 2019 Supported by Alternative formats of this document are available upon request. Please contact CAFE: E: [email protected] T: +44 (0) 208 065 5108 Published May 2019 Twitter: @cafefootball Contents Madrid ............................................................................................................................................................................ 3 Getting around the City .................................................................................................................................................. 3 The Airport – Adolfo Suárez Madrid-Barajas Airport ................................................................................................ 3 Getting to Madrid city centre from the airport ......................................................................................................... 4 Getting around by bus ............................................................................................................................................... 6 Getting around by taxi ............................................................................................................................................... 6 Fan Meeting Points and Fan Zones ................................................................................................................................ 6 Neutral Fan Zone – UEFA Champions Festival........................................................................................................... 6 Finalist Fan Meeting Points, open on Saturday 1 June ........................................................................................... 11 The Estadio Metroplitano ............................................................................................................................................. 13 Getting to the stadium ............................................................................................................................................. 13 From the Airport .................................................................................................................................................. 13 From Atocha station ............................................................................................................................................ 13 Accessible (disabled-friendly) car parking ............................................................................................................... 15 Drop-off and pick-up points ................................................................................................................................ 17 Stadium Information .................................................................................................................................................... 18 Accessible (disabled-friendly) entrances ................................................................................................................. 18 Entering the stadium ............................................................................................................................................... 18 Signage and wayfinding ........................................................................................................................................... 19 Accessible (disabled-friendly) viewing areas .......................................................................................................... 19 Wheelchair user spaces and Easy Access Seating – General Public ........................................................................ 19 Wheelchair user spaces and Easy Access Seating – Finalists.............................................................................. 19 Tottenham Hotspur FC ........................................................................................................................................ 19 Liverpool FC ......................................................................................................................................................... 19 Accessible (disabled-friendly) amenities and services ............................................................................................ 21 Concessions ......................................................................................................................................................... 21 Accessible (disabled-friendly) toilets .................................................................................................................. 21 Accessible (disabled-friendly) services .................................................................................................................... 21 Stadium volunteers ............................................................................................................................................. 21 Audio-descriptive commentary........................................................................................................................... 21 Assistive listening devices ................................................................................................................................... 22 Emergency procedure and first aid ......................................................................................................................... 22 For more information ................................................................................................................................................... 22 CAFE Have Your Say ...................................................................................................................................................... 22 About CAFE ................................................................................................................................................................... 23 2 Madrid Madrid is the capital city of Spain and is the third largest city in the European Union, with a population of over 3.5 million people. As capital city of the country, it is the seat to the Spanish government and the city residence of the Spanish Royal family. Madrid is a very active city, with a bustling nightlife, busy business centres and lively streets either by day or night. For more information on things to do in Madrid please visit: https://www.esmadrid.com/en - English language version https://www.esmadrid.com/ - Spanish language version https://www.esmadrid.com/fr - French language version https://www.esmadrid.com/de - German language version The Estadio Metropolitano is located in the San Blas-Canillejas area of Madrid, and is around 12km from the city centre. The stadium opened in September 2017 and is home to La Liga team Atletico de Madrid. The first goal scored in the stadium was by Atletico’s Antoine Griezmann in a 1 – 0 victory against Malaga CF. Getting around the City Madrid has several accessible transport hubs, including an international airport and train station. There is a good level of accessible transport available in the city. For further information on accessible public transport and other accessible tourist information in Madrid, in addition to this Guide, please see: Accessible tourist information guide - https://www.esmadrid.com/sites/default/files/documentos/accessible_resources_2_edicion.pdf - English language version only Accessible transport information - https://www.esmadrid.com/en/accessible-madrid - English language version only For more specific information on accessibility around Madrid, please contact the Madrid Culture, Tourism and Affairs office: E: [email protected] The Airport – Adolfo Suárez Madrid-Barajas Airport Adolfo Suárez Madrid-Barajas Airport is located approximately 6.5km from the Estadio Metropolitano. 3 The four airport terminal buildings are fully accessible for disabled passengers. The terminal buildings have automatic entrance doors, lifts, ramps and accessible toilets. Further details on accessible services available at the airport for disabled passengers can be found by visiting: W: https://www.aeropuertomadrid-barajas.com/eng/reduced-mobility.htm - English language version W: https://www.aeropuertomadrid-barajas.com/movilidad-reducida.htm - Spanish language version For further information on the services available, please contact the airport directly by telephone: T: (+34) 902 404 704 / (+34) 91 321 10 00 E: [email protected] Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the relevant airline or travel agent. Disabled passengers are also advised to pre-book any assistance needed at the airport, including being met at the designated meeting points located across the airport terminals. This must be done at least 48 hours before departure. Assistance at the airport can be booked by visiting: https://wwwssl.aena.es/pmr/inicio?lang=en – English language version https://wwwssl.aena.es/pmr/inicio?lang=es – Spanish language version https://wwwssl.aena.es/pmr/inicio?lang=fr – French language version https://wwwssl.aena.es/pmr/inicio?lang=de – German language version Getting to Madrid city centre from the airport By Metro – Disabled spectators can take Metro Line from Metro stations Aeropuerto T4 or Aeropuerto T1, T2, T3 to Nuevos Ministerios. Metros run approximately every 4 – 5 minutes during the daytime and between every 8 and 15 minutes from 22:00. Services run from 06:05 until 01:30. Both airport metro