AdventHealth Celebration Hospital Celebration, Florida Notes, pictures, and observations by Lik Hang Lee Visit on December 11, 2019 AdventHealth Celebration Hospital • An acute care hospital in the town of Celebration, Florida, near Orlando. • Is a major tertiary referral hospital for Central Florida. • Also the primary hospital serving Walt Disney World. • 315,000 sq foot, 220 bed hospital. • Services provided include inpatient and outpatient services (from a variety of medicine disciplines), 24-hour emergency care, maternity, cardiac, diagnostic and catheterization services, wellness programs, women's and men's health programs, bariatrics, OB/GYN, Head and Neck Surgery, sports medicine, joint and hip replacement and spine treatment, cancer treatment, and pain center (as per wikipedia) SERVICES AND AMENITIES Abundant and available parking • Parking reserved for ER patients • Large multilevel parking garage • All parking is free Reserved Parking • Reserved parking for the • Reserved parking for on-call staff outpatient pharmacy (for outpatients to pick up their medications). 15 minute time limit • Also reserved parking for clergy Valet Parking • Free valet parking at both the ER entrance and the front entrance! Specific area for car-share • Dedicated area for LYFT and UBER / other car share at/near the entrance Transportation • Golf-carts to transport patients who need assistance around to different sites in the hospital complex (there are outpatient clinics, and a cancer agency nearby as well) Fitness Center • Fitness center in the hospital, available for use for patients and staff Conference Center • Conference rooms, available for public presentations in an easily accessible and visible place in the hospital • They had talks about various health issues Public feedback • Boxes for feedback from the public (and staff) regarding anything. • Located in highly visible places • Many boxes throughout the hospital Lobby • Lobby has concierge/help desk, outpatient pharmacy, and gift shop • Abundant chairs for patients to sit Eating • Multiple restaurants/coffee shop/cafeteria in the hospital Chapel • Publicly visible and easily accessible chapel • Located in the main public areas of the hospital Water • Filtered water stations for public use Washrooms • Bathroom with change tables • Bathrooms are bright and clean Public piano • For anyone to play (if they fulfill the guidelines). BUILDING AND LAYOUT Front Entrance • Large covered pick up/drop off area (like hotel or airport) Emergency Entrance • Similar to front entrance with covered pick up and drop off area Main central area • Main central areas has open and public stairways to all the pubic areas of the hospital. • Stairways not closed off Outpatient clinics • Major outpatient clinics are all located in easily accessible locations. The image on the right hand side is of another hallway of clinics located on the second floor, immediately to the right of the main staircase. On the left side of the hall are clinics lined up down the hallway, with clinic waiting areas and receptionists for each clinic directly open to the hallway. The clinic rooms are in hallways behind doors (not open directly to the public hallway). This design is great because it makes the areas have more activity, more open and spacious, and provides an increased sense of safety for the quiet clinics. Closed clinics still have their chairs available for the public to sit at. • The hall in the left picture immediately branches off from the lobby. On the right side of the hallway are clinics lined up down the hallway. Courtyards • There are multiple courtyards throughout the hospital. The picture on the left is of a large courtyard that people can walk and sit in. The picture on the right is of a small courtyard that is not accessible to public (or staff), but provides sunlight to the inside of the hospital. Both courtyards provides increased window space for natural light and views. Covered walkways • There are covered walkways outside of the hospital for people to walk around, covered from the elements. Outdoor eating area • This is the outdoor eating area adjacent to the main cafeteria. • Unfortunately, it is probably too small for a cafeteria/hospital of its size. Outdoor form • Architectural design and features appropriate for its surrounding neighbourhood. • Large driveways for easy access for multiple cars, taxis, car share, etc. If someone has to stop, it doesn't block traffic. • Manicured outdoor trees/shrubs/flowers Public and restricted hallways • Majority of hallways that are • There are no beds or not going to a public location equipment located in the (ie. Clinics) are restricted to public hallways (public staff only. They are behind hallways are not used as closed/locked doors that storage or overflow). require badge access • This compares to St. Pauls where it seems like essentially all hallways are accessible to the public. This makes for a more confusing hospital for the public, making it more easy to get lost Administration • Located immediately adjacent to lobby where it is easily accessible and visible to the public (and staff). • This allows for better communication with public and staff. Hallway structure • This hospital has many curved hallways. This is NOT recommended because it reduces visibility making it more difficult to locate services/offices, etc, and reduces safety. It also increases the sense of claustrophobia. SIGNAGES Signs • Clear outdoor signage to indicate the various buildings on the health campus (there is the main hospital, but also a cancer center, a medical office building, a wellness center, etc) Signs • Signs to make the Emergency areas clear. (in this hospital, there is a separate entrance for pediatric emergencies) Layout and Signage • Different parts of the hospital are classified into neighbourhoods. Main clinics/resources in each neighbourhood are labeled. Signage indicates which neighbourhood you are located in. Educational signs • Public educational signs at the entrance of the emergency room. • Useful to educate on important health symptoms etc. Instructional signage • To indicate where various vehicles should go. • I think it should be bigger font for the public to see. Nametags • ALL staff, including physician, wear their nametags prominently on their chest so it is easily visible to everybody. This looks much more professional and increases safety and security. • This is definitely not done at St. Paul's. NICE THINGS Outdoor decor • Nice water fountain. • Nice gardens Interior decor • Garbage cans are not just metal/plastic bins, but are placed in decorative furniture. STAFF SERVICES Staff recognition • Boxes to provide feedback on specific staff members....available for public and for staff to fill out Staff recognition • Plaques and pictures as awards for staff (example for nursing) Staff programs • Fun activities for staff members Display screens • Display screens at various areas highlight staff/physician achievements Giftshop • In addition to the items expected at a hospital giftshop, the giftshop at this hospital also sells tickets to local attractions (eg. Seaworld in Orlando) at a discount. Furthermore, it can be directly deducted from payroll. RANDOM • Not seen at the hospital. Seen at a nearby mall. Would be an interesting and potentially useful service, particularly for the times after the outpatient pharmacy closes (assuming there will be an outpatient pharmacy).